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Citations (30)
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Hasan Evrim Arici, Mehmet Ali Köseoglu & Nagihan Cakmakoglu Arici. (2022) Emotions in service research: evolutionary analysis and empirical review. The Service Industries Journal 42:11-12, pages 919-947.
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Jesús Cambra-Fierro, Lily (Xuehui) Gao, María Eugenia López-Pérez & Iguácel Melero-Polo. (2022) How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications. The Service Industries Journal 42:9-10, pages 653-687.
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Jesús Cambra-Fierro, Lily (Xuehui) Gao, Iguácel Melero-Polo & Lia Patrício. (2022) Theories, constructs, and methodologies to study COVID-19 in the service industries. The Service Industries Journal 42:7-8, pages 551-582.
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Timo Schreiner & Daniel Baier. (2021) Online retailing during the COVID-19 pandemic: consumer preferences for marketing actions with consumer self-benefits versus other-benefit components. Journal of Marketing Management 37:17-18, pages 1866-1902.
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Claire-Lise Ackermann, Haoye Sun, Thorsten Teichert, Christiana Tercia & Rohit Trivedi. (2021) Mask wearing as a prosocial consumption behaviour during the COVID-19 pandemic: an application of the theory of reasoned action. Journal of Marketing Management 37:17-18, pages 1840-1865.
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Andreas Hesse, Franziska Niederle, Laura Schön & Daniela Stautz. (2021) Consumer responses to brand communications involving COVID-19. Journal of Marketing Management 37:17-18, pages 1783-1814.
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Yu-Shan (Sandy) Huang & Wei-Kang Kao. (2021) Chatbot service usage during a pandemic: fear and social distancing. The Service Industries Journal 41:13-14, pages 964-984.
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Dogan Gursoy, Ali Selcuk Can, Nigel Williams & Yuksel Ekinci. (2021) Evolving impacts of COVID-19 vaccination intentions on travel intentions. The Service Industries Journal 41:11-12, pages 719-733.
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Catherine Prentice, Levent Altinay & Arch G. Woodside. (2021) Transformative service research and COVID-19. The Service Industries Journal 41:1-2, pages 1-8.
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Faizan Ali, Seden Dogan, Muslim Amin, Kashif Hussain & Kisang Ryu. (2021) Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. The Service Industries Journal 41:1-2, pages 58-83.
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Kiseol Yang, Jiyoung Kim, Jihye Min & Araceli Hernandez-Calderon. (2021) Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19. The Service Industries Journal 41:1-2, pages 84-106.
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Articles from other publishers (19)
Naeem Akhtar, Huma Ittefaq, Umar Iqbal Siddiqi, Tahir Islam, Zahid Hameed & Aleksandra Kuzior. (2024) Zero-COVID and retail: Using multi-wave data to examine the role of perceived risk and psychological factors in shopping abandonment. Journal of Retailing and Consumer Services 78, pages 103737.
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Naeem Akhtar, Umar Iqbal Siddiqi & Tahir Islam. (2023) Do perceived threats to psychological distance influence tourists' reactance and online Airbnb booking intentions during COVID-19?. Kybernetes.
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Deepak S Kumar, K. Unnikrishnan Nair & Keyoor Purani. (2023) Servicescape design: balancing physical and psychological safety. Marketing Intelligence & Planning 41:4, pages 473-488.
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Ying Feng & Jie Meng. (2023) Will Social Distancing in Service Encounters Affect Consumers’ Value Perception During the COVID-19 Pandemic? The Role of Servicescape, Self-Efficacy, and Technological Intervention. Journal of Interactive Marketing 58:2-3, pages 167-184.
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Sarah Dodds, Jörg Finsterwalder, Girish Prayag & Ilayaraja Subramanian. (2022) Transformative service research methodologies for vulnerable participants. International Journal of Market Research 65:2-3, pages 279-296.
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Aojia Zhang & Honggen Xiao. (2023) Psychological Well-Being in Tourism Live Streaming: A Grounded Theory. Journal of Hospitality & Tourism Research, pages 109634802211495.
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Maria Madlberger. 2023. Gestaltung des Wandels im Dienstleistungsmanagement. Gestaltung des Wandels im Dienstleistungsmanagement
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Weiwei Liu, Wenqing Xu & Monica (Shu-Fen) Wu. (2022) The Effect of Tourist-to-Tourist Interaction on Life Satisfaction: A Mediation Role of Social Connectedness. Sustainability 14:23, pages 16257.
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Elham Anasori, Kemal Gurkan Kucukergin, Mohammad Soliman, Fadime Tulucu & Levent Altinay. (2022) How can the subjective well-being of nurses be predicted? Understanding the mediating effect of psychological distress, psychological resilience and emotional exhaustion. Journal of Service Theory and Practice 32:6, pages 762-780.
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Xianglan Chen, Yachao Duan, Huma Ittefaq & Yahui Duan. (2022) Unveiling the effects of consumers' psychological distance on their reactance and related behavioral outcomes: Do lockdown restrictions matter?. Frontiers in Psychology 13.
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Cheryl-lyn Ngoh & Christopher Groening. (2022) The effect of COVID-19 on consumers’ channel shopping behaviors: A segmentation study. Journal of Retailing and Consumer Services 68, pages 103065.
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Umar Iqbal Siddiqi, Naeem Akhtar & Tahir Islam. (2022) Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?. Journal of Retailing and Consumer Services 67, pages 102972.
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Levent Altinay & Hasan Evrim Arici. (2021) Transformation of the hospitality services marketing structure: a chaos theory perspective. Journal of Services Marketing 36:5, pages 658-673.
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Constanza Bianchi. (2021) Viewpoint: a transformative view for small service firms in the new Latin American service marketplace. Journal of Services Marketing 36:4, pages 482-488.
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Yuying Huang, Jörg Finsterwalder, Ning (Chris) Chen & Fraser Robert Liam Crawford. (2022) Online student engagement and place attachment to campus in the new service marketplace: an exploratory study. Journal of Services Marketing 36:4, pages 597-611.
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Aamir Hayat & Leila Afshari. (2022) CSR and employee well-being in hospitality industry: A mediation model of job satisfaction and affective commitment. Journal of Hospitality and Tourism Management 51, pages 387-396.
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Meng-Long Huo, Zhou Jiang, Zhiming Cheng & Adrian Wilkinson. (2022) Restaurant employees' attitudinal reactions to social distancing difficulties: a multi-wave study. Journal of Service Theory and Practice 32:2, pages 302-322.
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Levent Altinay & Metin Kozak. (2021) Revisiting destination competitiveness through chaos theory: The butterfly competitiveness model. Journal of Hospitality and Tourism Management 49, pages 331-340.
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Jörg Finsterwalder, Sertan Kabadayi, Raymond P. Fisk & Silke Boenigk. (2020) Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion. Journal of Service Theory and Practice 31:2, pages 247-263.
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