The Service Industries Journal, Volume 41, Issue 1-2 (2021)

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The Service Industries Journal, Volume 41, Issue 1-2 (2021)

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Transformative service research and COVID-19

Editorial

Editorial
Transformative service research and COVID-19
Catherine Prentice, Levent Altinay & Arch G. Woodside
Pages: 1-8
Published online: 25 Feb 2021
AbstractforTransformative service research and COVID-19 | Full Text | References | PDF (749.3 KB) | EPUB
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Articles

Article
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics
Jörg Finsterwalder
Pages: 9-31
Published online: 09 Nov 2020
AbstractforSocial distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics | Full Text | References | PDF (1.8 MB) | EPUB
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Article
Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19
Do The Khoa, Chen-Ya Wang & Priyanko Guchait
Pages: 32-57
Published online: 19 Oct 2020
AbstractforUsing regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19 | Full Text | References | PDF (1.8 MB) | EPUB
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Article
Brand anthropomorphism, love and defense: does attitude towards social distancing matter?
Faizan Ali, Seden Dogan, Muslim Amin, Kashif Hussain & Kisang Ryu
Pages: 58-83
Published online: 07 Jan 2021
AbstractforBrand anthropomorphism, love and defense: does attitude towards social distancing matter? | Full Text | References | PDF (2.3 MB) | EPUB | Supplemental
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Article
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19
Kiseol Yang, Jiyoung Kim, Jihye Min & Araceli Hernandez-Calderon
Pages: 84-106
Published online: 30 Dec 2020
AbstractforEffects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19 | Full Text | References | PDF (1.6 MB) | EPUB
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Article
Masked smiles matter – employee verbal expertise and emotion display during COVID-19
Verena Hofmann, Nicola E. Stokburger-Sauer, Anna Wanisch & Heike Hebborn
Pages: 107-137
Published online: 22 Jan 2021
AbstractforMasked smiles matter – employee verbal expertise and emotion display during COVID-19 | Full Text | References | PDF (2.3 MB) | EPUB
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Open Access
Article
Resilience building in service firms during and post COVID-19
Arthur Huang & Melissa Farboudi Jahromi
Pages: 138-167
Published online: 18 Dec 2020
AbstractforResilience building in service firms during and post COVID-19 | Full Text | References | PDF (2.2 MB) | EPUB
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