Citations (14)
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Read on this site (7)
Ruoyu Yu, Zelin Tong, Xue Wang & Xiaoliang Feng. (2023) Effects of the spatial environment on tourists’ willingness to adopt robot services. Journal of Travel & Tourism Marketing 40:9, pages 818-832.
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Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim & Saini Das. (2023) Determinants and consequences of trust in AI-based customer service chatbots. The Service Industries Journal 43:9-10, pages 642-675.
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Nisreen Ameen, Giampaolo Viglia & Levent Altinay. (2023) Revolutionizing services with cutting-edge technologies post major exogenous shocks. The Service Industries Journal 43:3-4, pages 125-133.
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Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella & Guillem Alenyà. (2023) Social robot-delivered customer-facing services: an assessment of the experience. The Service Industries Journal 43:3-4, pages 154-184.
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Eugene Cheng-Xi Aw, Tao Zha & Stephanie Hui-Wen Chuah. (2023) My new financial companion! non-linear understanding of Robo-advisory service acceptance. The Service Industries Journal 43:3-4, pages 185-212.
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Youyung Hyun, Sunyoung Hlee, Jaehyun Park & Younghoon Chang. (2022) Discovering meaningful engagement through interaction between customers and service robots. The Service Industries Journal 42:13-14, pages 973-1000.
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Yujia Chen, Hui Li & Tao Xue. Female Gendering of Artificial Intelligence in Travel: A Social Interaction Perspective. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-16.
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Articles from other publishers (7)
Huixian Zhang & Mengmeng Song. (2024) Optimizing service encounters through mascot-like robot with a politeness strategy. Journal of Retailing and Consumer Services 79, pages 103864.
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Yupeng Mou, Yixuan Gong & Zhihua Ding. (2024) Complement or substitute? A study of the impact of artificial intelligence on consumers’ resistance. Marketing Intelligence & Planning.
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Jorge Carlos Fiestas Lopez Guido, Jee Won Kim, Peter T.L. Popkowski Leszczyc, Nicolas Pontes & Sven Tuzovic. (2023) Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour. Journal of Service Theory and Practice 34:1, pages 127-154.
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Jinsheng Cui, Mengwei Zhang & Jianan Zhong. (2023) When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure. Journal of Service Theory and Practice 33:6, pages 842-872.
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Yimin Zhu, Jiemin Zhang & Jiaming Liang. (2023) Concrete or abstract: How chatbot response styles influence customer satisfaction. Electronic Commerce Research and Applications 62, pages 101317.
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Ruoyu Yu, Zelin Tong & Haowen Xiao. (2023) Close or distant? The impacts of robot services and spatial distance on service satisfaction. Journal of Hospitality and Tourism Management 54, pages 447-456.
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Yangjun Tu, Ying Hong, Dawei Guan & Zhi Yang. (2022) Fat or thin? A study on the influence of body type of service robots on human-robot interaction willingness. Fat or thin? A study on the influence of body type of service robots on human-robot interaction willingness.