The Service Industries Journal, Volume 43, Issue 3-4 (2023)

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The Service Industries Journal, Volume 43, Issue 3-4 (2023)

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Revolutionizing services with cutting-edge technologies post major exogenous shocks

Editorial

Editorial
Revolutionizing services with cutting-edge technologies post major exogenous shocks
Nisreen Ameen, Giampaolo Viglia & Levent Altinay
Pages: 125-133
Published online: 20 Mar 2023
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Articles

Article
Avatar-mediated service encounters: impacts and research agenda
Kentaro Watanabe & Bach Quang Ho
Pages: 134-153
Published online: 01 Feb 2023
AbstractforAvatar-mediated service encounters: impacts and research agenda | Full Text | References | PDF (1.8 MB) | EPUB
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Article
Social robot-delivered customer-facing services: an assessment of the experience
Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella & Guillem Alenyà
Pages: 154-184
Published online: 26 Jan 2023
AbstractforSocial robot-delivered customer-facing services: an assessment of the experience | Full Text | References | PDF (2.9 MB) | EPUB
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My new financial companion! non-linear understanding of Robo-advisory service acceptance
Eugene Cheng-Xi Aw, Tao Zha & Stephanie Hui-Wen Chuah
Pages: 185-212
Published online: 18 Jan 2023
AbstractforMy new financial companion! non-linear understanding of Robo-advisory service acceptance | Full Text | References | PDF (2.2 MB) | EPUB
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Article
Anthropomorphize service robots: the role of human nature traits
Linxiang Lv, Minxue Huang & Ruyao Huang
Pages: 213-237
Published online: 08 Mar 2022
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Towards a typology of negative engagement behavior in social media
Matias Lievonen, Jana Bowden & Vilma Luoma-aho
Pages: 238-259
Published online: 22 Sep 2022
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Article
Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?
Ahmed Tlili, Ronghuai Huang & Kinshuk
Pages: 260-287
Published online: 21 Feb 2023
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