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The Service Industries Journal Volume 43, 2023 - Issue 9-10
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Determinants and consequences of trust in AI-based customer service chatbots

基于人工智能的客户服务聊天机器人信任的决定因素和后果

Ashish Viswanath Prakasha Information Systems and Analytics Area, Indian Institute of Management Tiruchirappalli, Tiruchirappalli, IndiaORCID Iconhttps://orcid.org/0000-0002-7468-9723View further author information
ORCID Icon,
Arun Joshib Vinod Gupta School of Management, IIT Kharagpur, Kharagpur, India;c International School of Business and Media, Pune, IndiaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-2553-5293View further author information
ORCID Icon,
Shubhi Nimd PwC India, Bangalore, IndiaView further author information
&
Saini Dasb Vinod Gupta School of Management, IIT Kharagpur, Kharagpur, IndiaView further author information
Pages 642-675 | Received 21 Mar 2022, Accepted 03 Jan 2023, Published online: 10 Mar 2023

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Muhammad Waqas Sadiq, Muhammad Waheed Akhtar, Chunhui Huo & Salman Zulfiqar. (2024) ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce. The Service Industries Journal 44:3-4, pages 173-217.
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Stanislav Ivanov. (2023) The dark side of artificial intelligence in higher education. The Service Industries Journal 43:15-16, pages 1055-1082.
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Saeed Badghish, Aqueeb Sohail Shaik, Nidhi Sahore, Shalini Srivastava & Ayesha Masood. (2024) Can transactional use of AI-controlled voice assistants for service delivery pickup pace in the near future? A social learning theory (SLT) perspective. Technological Forecasting and Social Change 198, pages 122972.
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Xiwei Wang, Yutong Liu, Siguleng Wuji & Ran Luo. 2024. Wisdom, Well-Being, Win-Win. Wisdom, Well-Being, Win-Win 171 190 .
Ezgi DOĞAN & İpek KAZANÇOĞLU. (2023) ENDÜSTRİYEL PAZARDA SOHBET ROBOTUNUN KULLANIMINA YÖNELİK NİTEL BİR ARAŞTIRMAENDÜSTRİYEL PAZARDA SOHBET ROBOTUNUN KULLANIMINA YÖNELİK NİTEL BİR ARAŞTIRMA. Journal of Business in The Digital Age.
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Anusha Hewage. (2023) Exploring the Applicability of Artificial Intelligence in Recruitment and Selection Processes: A Focus on the Recruitment Phase. Journal of Human Resource and Sustainability Studies 11:03, pages 603-634.
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