The Service Industries Journal, Volume 43, Issue 9-10 (2023)

Browse this journal
Sample our Economics, Finance,Business & Industry journals, sign in here to start your access, latest two full volumes FREE to you for 14 days

The Service Industries Journal, Volume 43, Issue 9-10 (2023)

See all volumes and issues
Vol 44, 2024 Volume 43, 2023 Vol 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Vol 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981
Download citations Download PDFs Download issue

Articles

Article
Revisiting a model of customer engagement cycle: a systematic review
Duc Hoang, Sofia Kousi, Luis F. Martinez & Satish Kumar
Pages: 579-617
Published online: 11 May 2023
AbstractforRevisiting a model of customer engagement cycle: a systematic review | Full Text | References | PDF (3.3 MB) | EPUB
  • 1165 Views
  • 3 CrossRef citations
  • 0Altmetric
Article
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda
Mohammad Sadegh Eshaghi, Mona Afshardoost & Jana Lay-Hwa Bowden
Pages: 618-641
Published online: 28 Apr 2023
AbstractforConsumer well-being (CWB): conceptualisation, contextualisation and a research agenda | Full Text | References | PDF (2.9 MB) | EPUB
  • 990 Views
  • 0 CrossRef citations
  • 0Altmetric
Article
Determinants and consequences of trust in AI-based customer service chatbots
基于人工智能的客户服务聊天机器人信任的决定因素和后果
Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim & Saini Das
Pages: 642-675
Published online: 10 Mar 2023
AbstractforDeterminants and consequences of trust in AI-based customer service chatbots | Full Text | References | PDF (2.7 MB) | EPUB
  • 1874 Views
  • 6 CrossRef citations
  • 0Altmetric
Article
Mapping knowledge management research in hospitality: a bibliometric analysis
Mert Gürlek & Mehmet Ali Koseoglu
Pages: 676-726
Published online: 13 Feb 2023
AbstractforMapping knowledge management research in hospitality: a bibliometric analysis | Full Text | References | PDF (5.9 MB) | EPUB
  • 653 Views
  • 3 CrossRef citations
  • 0Altmetric
Article
Envy: definitions, approaches and implications
嫉妒：定义、方法和含义
Rehan Ahmad & Muhammad Ishtiaq Ishaq
Pages: 727-763
Published online: 29 Jan 2023
AbstractforEnvy: definitions, approaches and implications | Full Text | References | PDF (3.1 MB) | EPUB
  • 502 Views
  • 2 CrossRef citations
  • 0Altmetric
Article
Using social exchange perspective to explain customer voluntary performance behavior
You-De Dai, Ying-Chan Liu, Wen-Long Zhuang & Ching-Hua Wang
Pages: 764-784
Published online: 13 Apr 2018
AbstractforUsing social exchange perspective to explain customer voluntary performance behavior | Full Text | References | PDF (1.7 MB) | EPUB
  • 478 Views
  • 6 CrossRef citations
  • 0Altmetric

Explore articles

Explore the most recently published articles

Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership
Edem Maxwell Azila-Gbettor et al.
Article | Published online: 4 Jul 2024
Brand transgression in corporate social responsibility era: empirical evidence from hospitality industry
Anzar Ahmed et al.
Article | Published online: 2 Jul 2024
Ethics in services: an historical perspective and new research arcs
Eileen Bridges
Editorial | Published online: 2 Jul 2024
Free Access
Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers
Md H Asibur Rahman et al.
Article | Published online: 29 Jun 2024
Open Access
View all latest articles