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The Service Industries Journal Volume 11, 1991 - Issue 4
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Original Articles

UK Tour Operators and Consumer Responsiveness

D.C. Gilbert Department of Management Studies for Tourism and Hotel Industries, University of Surrey, Guildford, Surrey, GU2 5XH, UK
&
S. Soni Department of Management Studies for Tourism and Hotel Industries, University of Surrey, Guildford, Surrey, GU2 5XH, UK
Pages 413-424 | Published online: 28 Jul 2006

Citations (3)

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Read on this site (1)

Michel Archambault & Paul Arseneault. (1995) L'industrie du voyage au québec: les enjeux du réseau de distribution. Loisir et Société / Society and Leisure 18:2, pages 415-429.
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Articles from other publishers (2)

Thomas N. Garavan. (1997) Interpersonal skills training for quality service interactions. Industrial and Commercial Training 29:3, pages 70-77.
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Sarah Ridley. (1995) Towards a new business culture for tourism and hospitality organizations. International Journal of Contemporary Hospitality Management 7:7, pages 36-43.
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