5,430
Views
99
CrossRef citations to date
0
Altmetric
Articles

The current state of knowledge on electronic word-of-mouth in advertising research

&
Pages 1-13 | Received 05 Oct 2017, Accepted 07 Nov 2017, Published online: 29 Jan 2018

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (29)

Shu-Chuan Chu, Tao Deng & Juan Mundel. (2024) The impact of personalization on viral behavior intentions on TikTok: The role of perceived creativity, authenticity, and need for uniqueness. Journal of Marketing Communications 30:1, pages 1-20.
Read now
Alexander Garcia-Davalos & Jorge Garcia-Duque. (2023) A Simplified Mobile Advertising Model to Study Advertising Spreading through Personal Social Networks and Branded Apps. Journal of Promotion Management 29:8, pages 1104-1137.
Read now
John H. Parmelee, Stephynie C. Perkins & Berrin Beasley. (2023) Personalization of politicians on Instagram: what Generation Z wants to see in political posts. Information, Communication & Society 26:9, pages 1773-1788.
Read now
Charles R. Taylor, Mahdi Rajabi, Shelly Rathee & Somayeh Zamani. (2023) The impact of self-identification with global consumer culture on eWOM generation: a test of global consumer culture theory. Journal of Marketing Communications 0:0, pages 1-27.
Read now
Lydia Qianqian Li, Jing Gao, Zhihong Shi & Wenjing Song. (2022) The influence of self-construal on frequency of user activities and advertising involvement in Msg-SN. Behaviour & Information Technology 41:5, pages 934-945.
Read now
Liselot Hudders, Chen Lou & Marloes de Brabandere. (2022) Understanding the impact of influencers’ responses to negative follower comments on the persuasiveness of sponsored Instagram posts. International Journal of Advertising 41:1, pages 178-204.
Read now
Charles R. Taylor & Les Carlson. (2021) The future of advertising research: new directions and research needs. Journal of Marketing Theory and Practice 29:1, pages 51-62.
Read now
Zhuomin Shi, Caiyun Zhang & Liangyu Wu. (2020) Sales or reviews, which matters more to consumer preference and online advertising? – evidence from eye-tracking and self-reporting. International Journal of Advertising 39:8, pages 1274-1300.
Read now
Chang-Won Choi. (2020) The Impacts of Consumer Personality Traits on Online Video Ads Sharing Intention. Journal of Promotion Management 26:7, pages 1073-1092.
Read now
Hyuk Jun Cheong & Sufyan Mohammed-Baksh. (2020) U.S. and Korean Consumers: A Cross-Cultural Examination of Product Information-Seeking and -Giving. Journal of Promotion Management 26:6, pages 893-910.
Read now
Charles R. Taylor. (2020) Advertising and COVID-19. International Journal of Advertising 39:5, pages 587-589.
Read now
Ya You & Amit M. Joshi. (2020) The Impact of User-Generated Content and Traditional Media on Customer Acquisition and Retention. Journal of Advertising 49:3, pages 213-233.
Read now
Mariah L. Wellman, Ryan Stoldt, Melissa Tully & Brian Ekdale. (2020) Ethics of Authenticity: Social Media Influencers and the Production of Sponsored Content. Journal of Media Ethics 35:2, pages 68-82.
Read now
Shalom Levy & Yaniv Gvili. (2020) Online shopper engagement in price negotiation: the roles of culture, involvement and eWOM. International Journal of Advertising 39:2, pages 232-257.
Read now
Chang Suk Choi, Yoon-Na Cho, Eunju Ko, Sang Jin Kim, Kyung Hoon Kim & Matthew E. Sarkees. (2019) Corporate sustainability efforts and e-WOM intentions in social platforms. International Journal of Advertising 38:8, pages 1224-1239.
Read now
Chris Vargo, Harsha Gangadharbatla & Toby Hopp. (2019) eWOM across channels: comparing the impact of self-enhancement, positivity bias and vengeance on Facebook and Twitter. International Journal of Advertising 38:8, pages 1153-1172.
Read now
Tong (Tony) Bao, Tung-lung Steven Chang, Alex Jiyoung Kim & Sue H. Moon. (2019) The characteristics and business impact of children’s electronic word of mouth in marketing communications. International Journal of Advertising 38:5, pages 731-759.
Read now
Yeohong Yoon, Alex Jiyoung Kim, Jeeyeon Kim & Jeonghye Choi. (2019) The effects of eWOM characteristics on consumer ratings: evidence from TripAdvisor.com. International Journal of Advertising 38:5, pages 684-703.
Read now
David Dowell, Brian Garrod & Jennifer Turner. (2019) Understanding value creation and word-of-mouth behaviour at cultural events. The Service Industries Journal 39:7-8, pages 498-518.
Read now
Freya De Keyzer, Nathalie Dens & Patrick De Pelsmacker. (2019) The Impact of Relational Characteristics on Consumer Responses to Word of Mouth on Social Networking Sites. International Journal of Electronic Commerce 23:2, pages 212-243.
Read now
Alexa K. Fox, Chinintorn Nakhata & George D. Deitz. (2019) Eat, drink, and create content: a multi-method exploration of visual social media marketing content. International Journal of Advertising 38:3, pages 450-470.
Read now
Charles R. Taylor. (2018) The new era of electronic word of mouth (eWOM): ‘Be More Chill’ overrules the critics. International Journal of Advertising 37:6, pages 849-851.
Read now
Doaa Herzallah, Francisco Liébana-Cabanillas & Francisco Muñoz-Leiva. Fashioning consumer choices: recommendation, motivation, and purchase intention toward Instagram commerce. A mediation analysis. International Journal of Fashion Design, Technology and Education 0:0, pages 1-13.
Read now

Articles from other publishers (70)

Hoài Ao Thu & Phương Vũ Lan. (2024) Các nhân tố ảnh hưởng đến ý định lan truyền và mua hàng trên tiktok tại thành phố Hồ Chí Minh. Tạp chí Khoa học Thương mại, pages 87-101.
Crossref
Honglei Li & Eric W.K. See-To. (2023) Source credibility plays the central route: an elaboration likelihood model exploration in social media environment with demographic profile analysis. Journal of Electronic Business & Digital Economics 3:1, pages 36-60.
Crossref
Esther Calderon-Monge & Domingo Ribeiro-Soriano. (2023) The role of digitalization in business and management: a systematic literature review. Review of Managerial Science 18:2, pages 449-491.
Crossref
Zongshui Wang, Wei Liu, Zhuo Sun & Hong Zhao. (2023) Understanding the world heritage sites’ brand diffusion and formation via social media: a mixed-method study. International Journal of Contemporary Hospitality Management 36:2, pages 602-631.
Crossref
Yu-Hao Zheng, Tao Xu, Guicheng Shi & Linli Jiang. (2023) I want to go there too! Tourism destination envy in social media marketing. Heliyon 9:12, pages e22889.
Crossref
Yucheng Zhang, Zhiling Wang, Lin Xiao, Lijun Wang & Pei Huang. (2023) Discovering the evolution of online reviews: A bibliometric review. Electronic Markets 33:1.
Crossref
Raeni Dwi Santy & Reggina Andriani. (2023) Purchase decision in terms of content marketing and e-WOM on social media. Journal of Eastern European and Central Asian Research (JEECAR) 10:6, pages 921-928.
Crossref
Dahlia Allwyn Ribeiro & Arti D. Kalro. (2023) Four decades of negative word‐of‐mouth and negative electronic word‐of‐mouth: A morphological analysis. International Journal of Consumer Studies 47:6, pages 2528-2552.
Crossref
Yaniv Gvili & Shalom Levy. (2023) I Share, Therefore I Trust: A moderated mediation model of the influence of eWOM engagement on social commerce. Journal of Business Research 166, pages 114131.
Crossref
Davood Ghorbanzadeh, Rafina Rafkatovna Zakieva, Mariya Kuznetsova, Aras Masood Ismael & Alim Al Ayub Ahmed. (2022) Generating destination brand awareness and image through the firm's social media. Kybernetes 52:9, pages 3292-3314.
Crossref
Kate Jeonghee Byun, Jimi Park, Shijin Yoo & Minhee Cho. (2023) Has the COVID-19 pandemic changed the influence of word-of-mouth on purchasing decisions?. Journal of Retailing and Consumer Services 74, pages 103411.
Crossref
Mohd Azhar, Sehar Nafees, Sujood & Sheeba Hamid. (2023) Understanding post-pandemic travel intention toward rural destinations by expanding the theory of planned behavior (TPB). Future Business Journal 9:1.
Crossref
Ali ÇEVİK & Bahadır BAYARSLAN. (2023) Spor Pazarlamasında Açık Hava Reklamcılığı: Likit Reklam Panosu Örneği. Journal of Global Sport and Education Research 6:1, pages 42-52.
Crossref
Balpreet Kaur, Justin Paul & Rishi Raj Sharma. (2023) The virality of advertising content. Journal of Research in Interactive Marketing 17:3, pages 374-397.
Crossref
Rajesh Sharma. (2023) Consumer perceived corporate social responsibility and electronic word of mouth in social media: mediating role of consumer–company identification and moderating role of user-generated content. Journal of Financial Services Marketing.
Crossref
Kirti Sharma, Tania Mittal & Pankaj Madan. 2023. Exploring Business Ecosystems and Innovation Capacity Building in Global Economics. Exploring Business Ecosystems and Innovation Capacity Building in Global Economics 220 231 .
Jahangir Hamzavi. (2023) Developing a comprehensive model for the knowledge productivity in electronic word-of-mouth marketing for banks. SN Business & Economics 3:2.
Crossref
Ajeng Kusumawati & Unggul Kustiawan. 2023. Proceedings of the International Conference on Education, Humanities, Social Science (ICEHoS 2022). Proceedings of the International Conference on Education, Humanities, Social Science (ICEHoS 2022) 325 336 .
Fadhilah, Galih Ginanjar Saputra & Btari Mariska Purwaamijaya. 2023. Proceedings of the 1st International Conference on Research in Communication and Media (ICORCOM 2021). Proceedings of the 1st International Conference on Research in Communication and Media (ICORCOM 2021) 158 168 .
Walid Abouzeid, Ali Emad Ali Mahmoud & Sherif Taher Mohammad. (2023) The Impact of Electronic Word-of-Mouth on Consumer Purchase Intention and Brand trust in the Egyptian Market. SSRN Electronic Journal.
Crossref
Takumi Kato. 2023. Integrated Uncertainty in Knowledge Modelling and Decision Making. Integrated Uncertainty in Knowledge Modelling and Decision Making 281 293 .
Hongfei Liu & Chanaka Jayawardhena. 2023. The Palgrave Handbook of Interactive Marketing. The Palgrave Handbook of Interactive Marketing 547 570 .
Nurcan YILMAZ, Özgür KILINÇ & Ozan KOCABAŞ. (2022) Çevrim İçi Şikâyetler Üzerine Nitel Bir AraştırmaA Qualitative Research on Online Complaints. Intermedia International E-journal 9:17, pages 391-410.
Crossref
Colin G. Onita, Jasbir S. Dhaliwal & Xihui Zhang. (2022) Emotional and Rational Components in Software Testing Service Evaluation. Journal of Database Management 33:1, pages 1-39.
Crossref
Carmen Llorente-Barroso, Olga Kolotouchkina & Ivone Ferreira. 2022. Handbook of Research on the Future of Advertising and Brands in the New Entertainment Landscape. Handbook of Research on the Future of Advertising and Brands in the New Entertainment Landscape 367 383 .
Mohd Azhar, Ruksar Ali, Sheeba Hamid, Mohd Junaid Akhtar & Mohd Nayyer Rahman. (2022) Demystifying the effect of social media eWOM on revisit intention post-COVID-19: an extension of theory of planned behavior. Future Business Journal 8:1.
Crossref
Takumi Kato. (2022) Rating valence versus rating distribution: perceived helpfulness of word of mouth in e-commerce. SN Business & Economics 2:11.
Crossref
Ayşegül Sağkaya Güngör & Tuğçe Ozansoy Çadırcı. (2022) Understanding digital consumer: A review, synthesis, and future research agenda. International Journal of Consumer Studies 46:5, pages 1829-1858.
Crossref
Supratim Kundu & Swapnajit Chakraborti. (2020) A comparative study of online consumer reviews of Apple iPhone across Amazon, Twitter and MouthShut platforms. Electronic Commerce Research 22:3, pages 925-950.
Crossref
Francisco Yus. (2022) Finding relevance in smartphone advertising. Internet Pragmatics.
Crossref
Huilin Sun, Muhammad Zeeshan Zafar & Naveed Hasan. (2022) Employing Natural Language Processing as Artificial Intelligence for Analyzing Consumer Opinion Toward Advertisement. Frontiers in Psychology 13.
Crossref
Muhammad Sohaib, Peng Hui, Umair Akram, Abdul Majeed, Zubair Akram & Muhammad Bilal. 2022. Research Anthology on Social Media Advertising and Building Consumer Relationships. Research Anthology on Social Media Advertising and Building Consumer Relationships 1384 1400 .
Muhammad Bilal, Zeng Jianqiu, Umair Akram, Yasir Tanveer, Muhammad Sohaib & Muhammad Ahsan Ali Raza. 2022. Research Anthology on Social Media Advertising and Building Consumer Relationships. Research Anthology on Social Media Advertising and Building Consumer Relationships 283 303 .
Muhammad Bilal, Umair Akram, Hassan Rasool, Xiaoyan Yang & Yasir Tanveer. (2021) Social commerce isn’t the cherry on the cake, its the new cake! How consumers’ attitudes and eWOM influence online purchase intention in China. International Journal of Quality and Service Sciences 14:2, pages 180-196.
Crossref
Sergio Ibáñez‐Sánchez, Carlos Orús & Carlos Flavián. (2022) Augmented reality filters on social media. Analyzing the drivers of playability based on uses and gratifications theory. Psychology & Marketing 39:3, pages 559-578.
Crossref
Gustavo Quiroga Souki, Flavia Braga Chinelato & Cid Gonçalves Filho. (2021) Sharing is entertaining: the impact of consumer values on video sharing and brand equity. Journal of Research in Interactive Marketing 16:1, pages 118-136.
Crossref
Susanna S. Lee, Huan Chen & Yu-Hao Lee. (2021) How endorser-product congruity and self-expressiveness affect Instagram micro-celebrities’ native advertising effectiveness. Journal of Product & Brand Management 31:1, pages 149-162.
Crossref
Heidrun Hoppe-Wewetzer & Christian Siemering. (2021) Advertisement-financed credit ratings. Journal of Economics and Finance 46:1, pages 188-206.
Crossref
Uli Gleich. 2022. Handbuch Medienpädagogik. Handbuch Medienpädagogik 391 400 .
Yusuf Zafer Can UĞURHAN. (2021) Sponsorlu İçerik Özelinde Elektronik Ağızdan Ağıza İletişim: Nitel Bir Araştırma. Akdeniz Üniversitesi İletişim Fakültesi Dergisi:36, pages 90-109.
Crossref
Hong Chen, Wenjing Duan & Wenqi Zhou. (2021) When products receive reviews across platforms: Studying the platform concentration of electronic word-of-mouth. Information & Management 58:8, pages 103532.
Crossref
Dima Sawaftah, Ahmad Aljarah & Eva Lahuerta-Otero. (2021) Power Brand Defense Up, My Friend! Stimulating Brand Defense through Digital Content Marketing. Sustainability 13:18, pages 10266.
Crossref
Endwien Hersetyawati, M Arief, Asnan Furinto & Hardijanto Saroso. (2021) Analysis of The Influence of the Negative Electronic Word of Mouth and Its Effect on Repurchase Intention Mediated by Company Mitigation Responses. WSEAS TRANSACTIONS ON ENVIRONMENT AND DEVELOPMENT 17, pages 876-884.
Crossref
Samuel Mateus. (2021) Retórica da Publicidade PandémicaRhetoric of Pandemic Advertising. Comunicação pública:Vol.16 nº 30.
Crossref
Carmela Donato & Maria Antonietta Raimondo. (2021) The effects of online tactile information source for low-touch products on consumer responses. Journal of Consumer Marketing 38:4, pages 364-373.
Crossref
Matteo Fuoli, Isobelle Clarke, Viola Wiegand, Hendrik Ziezold & Michaela Mahlberg. (2021) Responding Effectively to Customer Feedback on Twitter: A Mixed Methods Study of Webcare Styles. Applied Linguistics 42:3, pages 569-595.
Crossref
Dion Hoe-Lian Goh, Chei Sian Lee, Quan Zhou & Hang Guo. (2021) Finding trafficked children through crowdsourcing: a usability evaluation. Aslib Journal of Information Management 73:3, pages 419-435.
Crossref
Hao Zhang, Xiaoning Liang & Chenyue Qi. (2021) Investigating the impact of interpersonal closeness and social status on electronic word-of-mouth effectiveness. Journal of Business Research 130, pages 453-461.
Crossref
Muhammad Bilal, Zeng Jianqiu, Suad Dukhaykh, Mingyue Fan & Aleš Trunk. (2021) Understanding the Effects of eWOM Antecedents on Online Purchase Intention in China. Information 12:5, pages 192.
Crossref
Soyeon Lee, Saerom Lee & Hyunmi Baek. (2021) Does the dispersion of online review ratings affect review helpfulness?. Computers in Human Behavior 117, pages 106670.
Crossref
Tania Maree & G. van Heerden. (2020) Beyond the “like”: customer engagement of brand fans on Facebook. European Business Review 33:2, pages 255-271.
Crossref
Gloria Sánchez-González & Ana M. González-Fernández. (2021) The Influence of Quality on eWOM: A Digital Transformation in Hotel Management. Frontiers in Psychology 11.
Crossref
Uli Gleich. 2020. Handbuch Medienpädagogik. Handbuch Medienpädagogik 1 10 .
Sidra Tabassum, Muddasar Ghani Khwaja & Umer Zaman. (2020) Can Narrative Advertisement and eWOM Influence Generation Z Purchase Intentions?. Information 11:12, pages 545.
Crossref
Van Thac Dang, Ninh Nguyen & Jianming Wang. (2020) Consumers' perceptions and responses towards online retailers' CSR. International Journal of Retail & Distribution Management 48:12, pages 1277-1299.
Crossref
Charles R. Taylor, Philip J. Kitchen, Matthew E. Sarkees & Christian O. Lolk. (2020) Addressing the Janus face of customer service: a typology of new age service failures. European Journal of Marketing 54:10, pages 2295-2316.
Crossref
Muhammad Bilal, Zeng Jianqiu, Umair Akram, Yasir Tanveer, Muhammad Sohaib & Muhammad Ahsan Ali Raza. (2020) The Role of Motivational Factors for Determining Attitude Towards eWOM in Social Media Context. International Journal of Enterprise Information Systems 16:2, pages 73-91.
Crossref
Neelika Arora & Suman Lata. (2020) YouTube channels influence on destination visit intentions. Journal of Indian Business Research 12:1, pages 23-42.
Crossref
Elvira Ismagilova, Emma Slade, Nripendra P. Rana & Yogesh K. Dwivedi. (2020) The effect of characteristics of source credibility on consumer behaviour: A meta-analysis. Journal of Retailing and Consumer Services 53, pages 101736.
Crossref
Rishi Raj Sharma & Balpreet Kaur. (2020) E-mail viral marketing: modeling the determinants of creation of “viral infection”. Management Decision 58:1, pages 112-128.
Crossref
Dan Zhang, Chuanpeng Xu, Malian Shuai, Wenyu Xiong, Wen Jiang, Dong Xu, Yue He & Weiping Yu. 2020. Proceedings of the Thirteenth International Conference on Management Science and Engineering Management. Proceedings of the Thirteenth International Conference on Management Science and Engineering Management 600 615 .
Thomas Reichstein & Ines Brusch. (2019) The decision‐making process in viral marketing—A review and suggestions for further research. Psychology & Marketing 36:11, pages 1062-1081.
Crossref
Renato Hübner Barcelos, Danilo Correa Dantas & Sylvain Sénécal. (2019) The tone of voice of tourism brands on social media: Does it matter?. Tourism Management 74, pages 173-189.
Crossref
Kristien Daems, Freya De Keyzer, Patrick De Pelsmacker & Ingrid Moons. (2019) Personalized and cued advertising aimed at children. Young Consumers 20:2.
Crossref
Daniel Belanche, Isabel Cenjor & Alfredo Pérez-Rueda. (2019) Instagram Stories versus Facebook Wall: an advertising effectiveness analysis. Spanish Journal of Marketing - ESIC 23:1, pages 69-94.
Crossref
Siti Ahmad Tajuddin & Noraini Zulkepli. (2019) An Investigation of the Use of Language, Social Identity and Multicultural Values for Nation-Building in Malaysian Outdoor Advertising. Social Sciences 8:1, pages 18.
Crossref
Muhammad Sohaib, Peng Hui, Umair Akram, Abdul Majeed, Zubair Akram & Muhammad Bilal. (2019) Understanding the Justice Fairness Effects on eWOM Communication in Social Media Environment. International Journal of Enterprise Information Systems 15:1, pages 69-84.
Crossref
Javohir Kamolov, Assem Baimagambetova & Dawei Liu. (2019) A Review Study of Antecedents of Electronic Word-of-Mouth: The Case of Transition Economy – Uzbekistan. INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION 5:2, pages 50-59.
Crossref
Maria Petrescu. (2018) The Effect of Socialization and Maven Characteristics on Viral Advertising. Timisoara Journal of Economics and Business 11:1, pages 1-20.
Crossref
Hong Chen, Wenjing Duan & Wenqi Zhou. (2021) When Products Receive Reviews Across Platforms: Studying the Platform Concentration of Electronic Word-of-Mouth. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.