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Journal of Marketing Management Volume 28, 2012 - Issue 11-12
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Articles

The servicescape: The social dimensions of place

Micael-Lee Johnstone Victoria University of Wellington, New ZealandCorrespondence[email protected]
Pages 1399-1418 | Published online: 11 Oct 2012

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Cheng Zeng & Chen Mu. (2024) Two worlds apart: a qualitative study of culture-led rural regeneration projects in China. Inter-Asia Cultural Studies 25:3, pages 406-421.
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Joko Adianto, Rossa Turpuk Gabe & Agra Senopati Anand. (2023) Enter parenthood, exit neighborhood: inquiry into the place attachment of young married couples in subsidized apartments. Journal of Human Behavior in the Social Environment 33:8, pages 1079-1102.
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Tao Zhang. (2022) An expanded eventscape framework as the driver of attachment and loyalty to mass-participation sporting events. Journal of Convention & Event Tourism 23:5, pages 385-411.
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Mark S. Rosenbaum, Germán Contreras Ramirez, Dahlia El-Manstrly & Jason Sit. (2021) Shoppers’ neural responses to the mere social presence of others: insights from an enclosed mall. The International Review of Retail, Distribution and Consumer Research 31:3, pages 281-298.
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Saeid Abbasian, Isak Benyamine & Anna Lundberg. (2021) Festival Venue that makes sense- A study of Skansen arena in Stockholm. Cogent Social Sciences 7:1.
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Girish Prayag & Craig Lee. (2019) Tourist motivation and place attachment: the mediating effects of service interactions with hotel employees. Journal of Travel & Tourism Marketing 36:1, pages 90-106.
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Mika Skippari, Jussi Nyrhinen & Heikki Karjaluoto. (2017) The impact of consumer local engagement on local store patronage and customer satisfaction. The International Review of Retail, Distribution and Consumer Research 27:5, pages 485-501.
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Aikaterini Manthiou, Kafia Ayadi, Seonjeong (Ally) Lee, Lanlung Chiang & Liang (Rebecca) Tang. (2017) Exploring the roles of self-concept and future memory at consumer events: the application of an extended Mehrabian–Russell model. Journal of Travel & Tourism Marketing 34:4, pages 531-543.
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Benedetta Cappellini & Dorothy Ai-wan Yen. (2016) A space of one’s own: spatial and identity liminality in an online community of mothers. Journal of Marketing Management 32:13-14, pages 1260-1283.
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David A. Gilliam. (2015) Trade show boothscapes. Journal of Marketing Management 31:17-18, pages 1878-1898.
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Kangfu Zhuo & John Zacharias. Motivations and expectations in the planned visits to commercial public space post pandemic: A Grounded Theory approach. Journal of Leisure Research 0:0, pages 1-20.
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Aditya Gupta, Sheila Roy & Renuka Kamath. (2024) Filling in the gaps: a service ecosystem perspective on purchase groups as interstitial markets. Journal of Services Marketing.
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Nuri YAVAN & Ceyda KURTAR ANLI. (2023) Tüketim mekânlarının ve üçüncü yerlerin analizinde yeni bir kavram ve çerçeve önerisi: “mekânyer”A new concept and framework proposal for analyzing consumption spaces and third places: “spaceplace”. Türk Coğrafya Dergisi:84, pages 7-26.
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Xinyu Hu, Yifan Ren, Ying Tan & Yi Shi. (2023) Research on the Spatial and Temporal Dynamics of Crowd Activities in Commercial Streets and Their Relationship with Formats—A Case Study of Lao Men Dong Commercial Street in Nanjing. Sustainability 15:24, pages 16838.
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Renee Zahnow. (2023) Place type or place function: What matters for place attachment?. American Journal of Community Psychology.
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Jun Heo, Wonseok Lee & Joonho Moon. (2023) Structural Relationship between Theme Park Servicescape, Instagramability, Brand Attitude and Intention to Revisit. Sustainability 15:13, pages 9935.
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Paul M. Torrens. (2022) Agent models of customer journeys on retail high streets. Journal of Economic Interaction and Coordination 18:1, pages 87-128.
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Sagun Giri, Rebecca Clark-Stallkamp & Yingxiao Qian. 2023. Educational Media and Technology Yearbook. Educational Media and Technology Yearbook 17 46 .
Paul M. Torrens. (2022) Data science for pedestrian and high street retailing as a framework for advancing urban informatics to individual scales. Urban Informatics 1:1.
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Jussi Nyrhinen, Outi Uusitalo, Lauri Frank & Terhi-Anna Wilska. (2022) How is social capital formed across the digital-physical servicescape?. Digital Business 2:2, pages 100047.
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Jussi Nyrhinen, Tiina Kemppainen, Miia Grénman, Lauri Frank, Markus Makkonen & Terhi-Anna Wilska. 2022. Information Systems. Information Systems 376 383 .
Claire McCamley & Leigh Morland. (2021) Lone not lonely: Conceptualising the lone consumer servicescape through speciality coffee. Marketing Theory 21:3, pages 371-389.
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Meike Eilert, Aditya Gupta & Chance McCullough. 2021. The Future of Service Post-COVID-19 Pandemic, Volume 2. The Future of Service Post-COVID-19 Pandemic, Volume 2 235 264 .
Cristina Caterina Amitrano, Tiziana Russo Spena & Francesco Bifulco. 2021. Digital Transformation in the Cultural Heritage Sector. Digital Transformation in the Cultural Heritage Sector 181 197 .
Peter Lugosi, Maria Golubovskaya, Richard N.S. Robinson, Sarah Quinton & Jade Konz. (2020) Creating family-friendly pub experiences: A composite data study. International Journal of Hospitality Management 91, pages 102690.
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Mangirdas Morkunas & Elzė Rudienė. (2020) The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States. Journal of Open Innovation: Technology, Market, and Complexity 6:3, pages 77.
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Mark S. Rosenbaum, Margareta Friman, Germán Contreras Ramirez & Tobias Otterbring. (2020) Therapeutic servicescapes: Restorative and relational resources in service settings. Journal of Retailing and Consumer Services 55, pages 102078.
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Christine Lundberg & Kristina N. Lindström. (2020) Sustainable Management of Popular Culture Tourism Destinations: A Critical Evaluation of the Twilight Saga Servicescapes. Sustainability 12:12, pages 5177.
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Hussam Al Halbusi, Pedro Jimenez Estevez, Tan Eleen, T. Ramayah & Md Uzir Hossain Uzir. (2020) The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries. Sustainability 12:8, pages 3229.
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Lydia Hanks, Lu Zhang & Nathan Line. (2020) Perceived similarity in third places: Understanding the effect of place attachment. International Journal of Hospitality Management 86, pages 102455.
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Jennifer D. ChandlerJennifer D. Chandler. 2020. Innovation, Social Networks, and Service Ecosystems. Innovation, Social Networks, and Service Ecosystems 95 122 .
Burak Tunca & Johan Anselmsson. (2019) ‘You are where you shop’: Examining stereotypes about town center shoppers. Journal of Retailing and Consumer Services 51, pages 242-252.
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Abraham Pizam & Asli D.A. Tasci. (2019) Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management). International Journal of Hospitality Management 76, pages 25-37.
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Lydia Hanks & Nathaniel D. Line. (2018) The restaurant social servicescape: Establishing a nomological framework. International Journal of Hospitality Management 74, pages 13-21.
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Kamarul Ariff Omar, Dasimah Omar, Saberi Othman & Zaharah Mohd Yusoff. (2018) Youth Place Attachment and Quality of Life Index in Public Housing. Asian Journal of Quality of Life 3:12, pages 194-203.
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Hyun Sik Kim, Jun Youb Lee, Suna La & Beomjoon Choi. (2018) Conceptualization and model development of customer‐to‐customer encounter quality (CCEQ) in service settings. Psychology & Marketing 35:6, pages 463-476.
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Sevgin Eroglu & Géraldine Michel. (2018) The dark side of place attachment: Why do customers avoid their treasured stores?. Journal of Business Research 85, pages 258-270.
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Edwin N. Torres, Peter Lugosi, Marissa Orlowski & Giulio Ronzoni. (2018) Consumer-led experience customization: a socio-spatial approach. Journal of Service Management 29:2, pages 206-229.
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Nurul Nabihah Binti Buang, Zuraidah Sulaiman, Thoo Ai Chin, Farrah Merlinda Muharam, Adaviah Masod, Norhayati Zakuan & Tan Liat Choon. Muslim consumers’ patronage intention towards Korean restaurant chains in Malaysia. Muslim consumers’ patronage intention towards Korean restaurant chains in Malaysia.
Xiaojing Sheng, Penny M. Simpson & Judy A. Siguaw. (2016) Communities as Nested Servicescapes. Journal of Service Research 20:2, pages 171-187.
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Andrew Davis. (2016) Experiential places or places of experience? Place identity and place attachment as mechanisms for creating festival environment. Tourism Management 55, pages 49-61.
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Eva Delacroix & Valérie Guillard. (2016) Consumers who avoid relationships: social anxiety in commercial contexts. Journal of Consumer Behaviour 15:4, pages 370-384.
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Melissa Archpru Akaka & Stephen L. Vargo. (2015) Extending the context of service: from encounters to ecosystems. Journal of Services Marketing 29:6/7, pages 453-462.
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Alma Raissova. 2015. Marketing Places and Spaces. Marketing Places and Spaces 107 120 .
Elisa Arrigo. (2015) The role of the flagship store location in luxury branding. An international exploratory study. International Journal of Retail & Distribution Management 43:6, pages 518-537.
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Ulla Hakala. 2015. Harnessing Place Branding through Cultural Entrepreneurship. Harnessing Place Branding through Cultural Entrepreneurship 229 242 .
Maria Pecoraro & Outi Uusitalo. (2014) Exploring the everyday retail experience: The discourses of style and design. Journal of Consumer Behaviour 13:6, pages 429-441.
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Elin Nilsson & David Ballantyne. (2014) Reexamining the place of servicescape in marketing: a service-dominant logic perspective. Journal of Services Marketing 28:5, pages 374-379.
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