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Articles

Conceptualising town centre image and the customer experience

Pages 1753-1781 | Published online: 11 Jul 2013

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Christian Bartelheimer, Philipp zur Heiden, Carsten Ingo Berendes & Daniel Beverungen. (2023) Designing digital actor engagement platforms for local high streets: an action design research study. European Journal of Information Systems 0:0, pages 1-34.
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Kim Cassidy & Sheilagh Resnick. (2022) Adopting a value co-creation perspective to understand High Street regeneration. Journal of Strategic Marketing 30:1, pages 69-92.
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Lara Stocchi, Cathy Hart & Iftakar Haji. (2016) Understanding the town centre customer experience (TCCE). Journal of Marketing Management 32:17-18, pages 1562-1587.
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Christoph Teller, Steve Wood & Arne Floh. (2016) Adaptive resilience and the competition between retail and service agglomeration formats: an international perspective. Journal of Marketing Management 32:17-18, pages 1537-1561.
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David A. Gilliam. (2015) Trade show boothscapes. Journal of Marketing Management 31:17-18, pages 1878-1898.
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Thiago De Andrade Guedes, Marcelo Moll Brandão, Celio Roberto de Oliveira Filho & Arthur França Sarcinelli. (2024) Como a imagem da região e a experiência comercial do cliente influenciam a preferência pelo local de compras no cenário de aglomeração varejista de rua. Retail Management Review 4:1, pages e48.
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Swapnarag Swain, Charles Jebarajakirthy, Bhuvanesh Kumar Sharma, Haroon Iqbal Maseeh, Amee Agrawal, Jinal Shah & Raiswa Saha. (2023) Place Branding: A Systematic Literature Review and Future Research Agenda. Journal of Travel Research 63:3, pages 535-564.
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Michel Muschkiet, Tobias Wulfert, Robert Woroch, Gero Strobel & Leonardo Banh. (2023) Unleashing the digital building bricks. Electronic Markets 33:1.
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Awes Asghar, Ruba Asif & Naeem Akhtar. (2023) Servicescapes and social servicescapes: impact on perceived usefulness, choice satisfaction and behavior at fast-food restaurants. Journal of Hospitality and Tourism Insights.
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Michael Boadi Nyamekye, Diyawu Rahman Adam, Henry Boateng & John Paul Kosiba. (2021) Place attachment and brand loyalty: the moderating role of customer experience in the restaurant setting. International Hospitality Review 37:1, pages 48-70.
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Heli Marjanen, Anna-Maija Kohijoki & Meri Malmari. (2023) Retail Vacancies in City Centres – Causes and Consequences: Findings from Turku, Finland. Architecture and Urban Planning 19:1, pages 44-56.
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Jacek Szołtysek & Grażyna Trzpiot. 2023. Zagrożona przyszłość miast − aspekty środowiskowe i demograficzne. Zagrożona przyszłość miast − aspekty środowiskowe i demograficzne.
Yinglu Sun, Wei Xue, Subir Bandyopadhyay & Dong Cheng. (2021) WeChat mobile-payment-based smart retail customer experience: an integrated framework. Information Technology and Management 23:2, pages 77-94.
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Daphne Hagen, Anne Risselada, Bas Spierings, Jesse Willem Jochanan Weltevreden & Oedzge Atzema. (2022) Digital marketing activities by Dutch place management partnerships: A resource-based view. Cities 123, pages 103548.
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Majd AbedRabbo, Cathryn Hart, Fiona Ellis-Chadwick & Zeina AlMalak. (2022) Towards rebuilding the highstreet: Learning from customers’ town centre shopping journeys. Journal of Retailing and Consumer Services 64, pages 102772.
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Stephanie Engelmann, Gertrud Schmitz & Severine Peche. 2022. Interaktive Einkaufserlebnisse in Innenstädten. Interaktive Einkaufserlebnisse in Innenstädten 21 95 .
Philipp zur Heiden, C. Ingo Berendes, Christian Bartelheimer, Jan H. Betzing, Marco Niemann, Benedikt Hoffmeister, Daniel Beverungen & Jörg Becker. 2022. Interaktive Einkaufserlebnisse in Innenstädten. Interaktive Einkaufserlebnisse in Innenstädten 351 376 .
Reinhard Schütte, Michel Muschkiet & Tobias Wulfert. 2022. Smart Services. Smart Services 309 334 .
Katrin Schade, Andre Müller, Eric Holdack, Marcus Hübscher, Katja Lurie & Juana Schulze. (2021) Digitalization and City Center Resilience. Exploring Visitors’ Perceptions in Leipzig, Germany. Zeitschrift für Wirtschaftsgeographie 65:3-4, pages 132-146.
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Louise Grimmer. (2021) Drivers and barriers for city shopping: Perspectives from retailers and consumers in regional Australia. Journal of Retailing and Consumer Services 61, pages 102526.
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André Luiz Barbosa da Silva & Juracy Parente. (2021) A influência da maturidade do campo institucional na legitimidade do empreendedor institucional varejista. Revista Eletrônica de Ciência Administrativa 20:2, pages 262-292.
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Anna-Maija Kohijoki & Katri Koistinen. (2021) The city centre as an age-friendly shopping environment: a consumer perspective. Ageing and Society, pages 1-22.
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Lisa Källström, Simon Persson & Jakob Westergren. (2019) The role of place in city centre retailing. Place Branding and Public Diplomacy 17:1, pages 36-49.
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Stephanie Schwipper, Severine Peche & Gertrud Schmitz. (2020) Mobile Location-Based Services’ Value-in-Use in Inner Cities: Do a Customer’s Shopping Patterns, Prior User Experience, and Sales Promotions Matter?. Schmalenbach Business Review 72:4, pages 511-564.
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Andrew Alexander, Christoph Teller & Steve Wood. (2020) Augmenting the urban place brand – On the relationship between markets and town and city centres. Journal of Business Research 116, pages 642-654.
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Yeankyoung Hahm, Heeyeun Yoon & Yunwon Choi. (2019) The effect of built environments on the walking and shopping behaviors of pedestrians; A study with GPS experiment in Sinchon retail district in Seoul, South Korea. Cities 89, pages 1-13.
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Anna-Maija Kohijoki & Katri Koistinen. (2018) The Effect of the Physical Environment on Consumers’ Perceptions: A Review of the Retailing Research on External Shopping Environment. Architecture and Urban Planning 14:1, pages 83-90.
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Alan G. Hallsworth & J. Andres Coca-Stefaniak. (2018) National high street retail and town centre policy at a cross roads in England and Wales. Cities 79, pages 134-140.
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Nathalie Spielmann, Barry J. Babin & Aikaterini Manthiou. (2018) Places as authentic consumption contexts. Psychology & Marketing 35:9, pages 652-665.
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Yeankyoung Hahm, Heeyeun Yoon, Donggyu Jung & Hyunsook Kwon. (2017) Do built environments affect pedestrians' choices of walking routes in retail districts? A study with GPS experiments in Hongdae retail district in Seoul, South Korea. Habitat International 70, pages 50-60.
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Gert-Jan Hospers. (2017) People, Place and Partnership: Exploring Strategies to Revitalise Town Centres. European Spatial Research and Policy 24:1, pages 65-79.
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Fiona Ellis-Chadwick & Antonia Estrella-Ramón. 2017. Advances in National Brand and Private Label Marketing. Advances in National Brand and Private Label Marketing 173 182 .
Charles Graham & Anita Peleg. 2017. Sustainable Smart Cities. Sustainable Smart Cities 143 157 .
Ron Journée & Marcel Weber. 2017. Managing Complexity. Managing Complexity 391 404 .
Olof Wahlberg. (2016) Small town centre attractiveness: evidence from Sweden. International Journal of Retail & Distribution Management 44:4, pages 465-488.
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