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Journal of Marketing Management Volume 31, 2015 - Issue 11-12
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Articles

Fairness quality: a conceptual model and multiple-item scale for assessing firms’ fairness – an exploratory study

Bang NguyenSchool of Business, East China University of Science and Technology, P.R. ChinaView further author information
,
Lyndon SimkinHenley Business School, University of Reading, United KingdomView further author information
,
Phil KlausDr. Phil Klaus & Associates Consulting, London, United KingdomView further author information
&
Junsong ChenSchool of Business, East China University of Science and Technology, P.R. ChinaCorrespondence[email protected]
View further author information
Pages 1181-1206 | Published online: 07 Jan 2015

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Chrysostomos Apostolidis, David Brown, Dinuka Wijetunga & Eranjana Kathriarachchi. (2021) Sustainable value co-creation at the Bottom of the Pyramid: using mobile applications to reduce food waste and improve food security. Journal of Marketing Management 37:9-10, pages 856-886.
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Joseph Lok-Man Lee, Noel Yee-Man Siu & Tracy Jun-Feng Zhang. (2020) Does Brand Equity Always Work? A Study of the Moderating Effect of Justice Perceptions and Consumer Attribution Towards Chinese Consumers. Journal of International Consumer Marketing 32:1, pages 69-81.
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Eduardo Veiga Bueno, Tiziana Brenner Beauchamp Weber, Emerson Luiz Bomfim & Heitor Takashi Kato. (2019) Measuring customer experience in service: A systematic review. The Service Industries Journal 39:11-12, pages 779-798.
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Tianjiao Qiu. (2018) Dependence concentration and fairness perceptions in asymmetric supplier–buyer relationships. Journal of Marketing Management 34:3-4, pages 395-419.
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Philipp Klaus. (2018) Luxury patient experience (LPX): review, conceptualization, and future research directions. The Service Industries Journal 38:1-2, pages 87-98.
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Articles from other publishers (3)

Volker G Kuppelwieser, Phil Klaus, Yehuda Baruch & Aikaterini Manthiou. (2018) The missing link: Fairness as the ultimate determinant of service profitability?!. Recherche et Applications en Marketing (English Edition) 33:2, pages 46-74.
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Volker G Kuppelwieser, Phil Klaus, Yehuda Baruch & Aikaterini Manthiou. (2018) Le chaînon manquant – l’équité comme déterminant ultime de la rentabilité des services ?!. Recherche et Applications en Marketing (French Edition) 33:2, pages 50-79.
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Teresa Fernandes & Ana Calamote. (2016) Unfairness in consumer services: Outcomes of differential treatment of new and existing clients. Journal of Retailing and Consumer Services 28, pages 36-44.
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