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Articles

The customer engagement ecosystem

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Pages 469-501 | Received 31 May 2015, Accepted 19 Nov 2015, Published online: 06 Feb 2016

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Linda D. Hollebeek, Jodie Conduit, Jill Sweeney, Geoffrey Soutar, Ingo O. Karpen, Wade Jarvis & Tom Chen. (2016) Epilogue to the Special Issue and reflections on the future of engagement research. Journal of Marketing Management 32:5-6, pages 586-594.
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Vijay Viswanathan, Linda D. Hollebeek, Edward C. Malthouse, Ewa Maslowska, Su Jung Kim & Wei Xie. (2017) The Dynamics of Consumer Engagement with Mobile Technologies. Service Science 9:1, pages 36-49.
Crossref
Hannu-Pekka Kulta & Heikki Karjaluoto. (2016) Conceptualizing engagement in the mobile context. Conceptualizing engagement in the mobile context.

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