8,301
Views
71
CrossRef citations to date
0
Altmetric
Articles

Don’t feed the trolling: rethinking how online trolling is being defined and combated

&
Pages 1336-1354 | Received 30 Nov 2016, Accepted 07 Sep 2017, Published online: 05 Oct 2017

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (16)

Andrea R. Bennett & Nikolitsa Grigoropoulou. (2024) Examining self-regulation as a potential intervention for moral grandstanding on social networking sites. Journal of Marketing Management 40:3-4, pages 313-346.
Read now
Sarah E. Daly & Annie Laurie Nichols. (2024) ‘Incels are shit-post kings’: incels’ perceptions of online forum content. Journal of Crime and Justice 47:1, pages 4-26.
Read now
Tuğba Türk Kurtça & İbrahim Demirci. (2023) Psychopathy, impulsivity, and internet trolling: role of aggressive humour. Behaviour & Information Technology 42:15, pages 2560-2571.
Read now
Clarice Yi Huston, Angela Gracia B. Cruz & Eloise Zoppos. (2023) Welcome to esports, you suck: understanding new consumer socialisation within a toxic consumption collective. Journal of Marketing Management 39:15-16, pages 1451-1476.
Read now
Antonia Lozano-Díaz & Juan Sebastián Fernández-Prados. (2022) Young digital citizenship in #FridaysForFuture. Review of Education, Pedagogy, and Cultural Studies 44:5, pages 447-468.
Read now
Nuttakon Ounvorawong, Jan Breitsohl, Ben Lowe & Des Laffey. (2022) Outcomes of Cyber-Victimization and Bystander Reactions in Online Brand Communities. International Journal of Electronic Commerce 26:2, pages 200-221.
Read now
Rofhiwa Felicia Mukhudwana. (2021) The Rise of Peripheral Actors in Media Regulation in South Africa: An Entry of Social Media Mob(s). African Journalism Studies 42:4, pages 153-178.
Read now
Ekant Veer & Angela Dobele. (2021) Big boys don’t cry [Offline]: the phygital disconnect between online and offline mental wellness engagement. Journal of Strategic Marketing 0:0, pages 1-21.
Read now
Vlad Demsar, Jan Brace-Govan, Gavin Jack & Sean Sands. (2021) The social phenomenon of trolling: understanding the discourse and social practices of online provocation. Journal of Marketing Management 37:11-12, pages 1058-1090.
Read now
Aaron Tham & Mingzhong Wang. (2021) Revisiting Online Tourism Forums as Vehicles for Value Co-destruction. Tourism Planning & Development 18:2, pages 125-146.
Read now
Marcelo Vinhal Nepomuceno, Luca M. Visconti & Tolga Cenesizoglu. (2020) A model for investigating the impact of owned social media content on commercial performance and its application in large and mid-sized online communities. Journal of Marketing Management 36:17-18, pages 1762-1804.
Read now
Joachim Scholz & Andrew N. Smith. (2019) Branding in the age of social media firestorms: how to create brand value by fighting back online. Journal of Marketing Management 35:11-12, pages 1100-1134.
Read now
Katherine Dunn & David Harness. (2019) Whose voice is heard? The influence of user-generated versus company-generated content on consumer scepticism towards CSR. Journal of Marketing Management 35:9-10, pages 886-915.
Read now
Ekant Veer & Maja Golf-Papez. (2018) Physically freeing: breaking taboos through online displays of the sexual self. Journal of Marketing Management 34:13-14, pages 1105-1125.
Read now

Articles from other publishers (55)

Yuanyi Mao & Bo Hu. (2024) From Trolling Victimization to Reactive Trolling: Moderated Mediation Effects of Online Disinhibition and Motivations. Social Science Computer Review.
Crossref
Shabir Hussain, Hajra Bostan & Irfan Qaisarani. (2022) Trolling of female journalists on Twitter in Pakistan: an analysis. Media International Australia 191:1, pages 129-146.
Crossref
Jonatan Södergren, Oscar Ahlberg & Mattias Hjelm. (2024) Marketing and the theatre of the absurd. Marketing Theory.
Crossref
Mehmet Okan. 2024. Globalized Consumer Insights in the Digital Era. Globalized Consumer Insights in the Digital Era 68 84 .
Åsa-Karin Engstrand. (2024) Managing the manosphere: The limits of responsibility for government social media adoption. Government Information Quarterly 41:1, pages 101909.
Crossref
Nimrod L. Delante. 2024. Handbook of Social Media Use Online Relationships, Security, Privacy, and Society, Volume 2. Handbook of Social Media Use Online Relationships, Security, Privacy, and Society, Volume 2 141 163 .
Mohammad Alamgir Hossain, Mohammed Quaddus, Shahriar Akter & Matthew Warren. 2024. Transfer, Diffusion and Adoption of Next-Generation Digital Technologies. Transfer, Diffusion and Adoption of Next-Generation Digital Technologies 119 131 .
Clarice Yi Huston, Angela Gracia B. Cruz & Eloise Zoppos. (2023) Normalizing the Toxic Consumer Subject: Sustaining Neoliberal Logics Within Online Gaming. Journal of Macromarketing 43:4, pages 447-459.
Crossref
Rory Francis Mulcahy, Aimee Riedel, Byron W. Keating, Amanda Beatson & Marilyn Campbell. (2023) I'd better say something! How empathy shapes bystander psychological reactance and intervention to online trolling of service organizations. Journal of Service Management 34:5, pages 1064-1087.
Crossref
Jianqing Chen, Shu He & Xue Yang. (2023) Platform Loophole Exploitation, Recovery Measures, and User Engagement: A Quasi-Natural Experiment in Online Gaming. Information Systems Research.
Crossref
Masoumeh Alavi, Adibah Abdul Latif, T. Ramayah & Jia Yue Tan. (2022) Dark tetrad of personality, cyberbullying, and cybertrolling among young adults. Current Psychology 42:32, pages 28441-28451.
Crossref
Carlos Diaz Ruiz. (2023) Disinformation on digital media platforms: A market-shaping approach. New Media & Society.
Crossref
Shravani Minesh Kapse & Sandhya Gupta. 2023. Cyberfeminism and Gender Violence in Social Media. Cyberfeminism and Gender Violence in Social Media 49 70 .
Yuanyi Mao, Tianyi Xu & Ki Joon Kim. (2023) Motivations for Proactive and Reactive Trolling on Social Media: Developing and Validating a Four-Factor Model. Social Media + Society 9:4.
Crossref
Dillon Ludemann. (2021) Digital semaphore: Political discourse and identity negotiation through 4chan’s /pol/. New Media & Society 25:10, pages 2724-2743.
Crossref
Biyun Wu, Yubei Xiao, Li Zhou, Fang Li & Mingfan Liu. (2023) Why Individuals with Psychopathy and Moral Disengagement Are More Likely to Engage in Online Trolling ? The Online Disinhibition Effect. Journal of Psychopathology and Behavioral Assessment 45:2, pages 322-332.
Crossref
Amanda Tracy Beatson, Aimee Riedel, Rory Mulcahy, Byron William Keating, Shasha Wang, Marilyn Campbell & Daniel Johnson. (2023) Reducing the incidence and impact of peer-to-peer online trolling: a protocol for a scoping review. BMJ Open 13:3, pages e070460.
Crossref
Ylva Biri, Laura Hekanaho & Minna Palander-Collin. 2023. Hate Speech in Social Media. Hate Speech in Social Media 107 137 .
Denitsa Dineva. 2023. The Palgrave Handbook of Interactive Marketing. The Palgrave Handbook of Interactive Marketing 917 937 .
Andreas Veglis, Theodora Saridou, Kosmas Panagiotidis, Christina Karypidou & Efthimis Kotenidis. (2022) Applications of Big Data in Media Organizations. Social Sciences 11:9, pages 414.
Crossref
Karman Khanna & Priya Kataria. (2022) Introducing Fairy Comments: Gen Z’s Instrument of Online Kudos Trolling. Journal of Creative Communications, pages 097325862210903.
Crossref
Huixin Tian, Xinyao Ma, Jeffrey Bardzell & Sameer Patil. (2022) Non-literal Communication in Chinese Internet Spaces: A Case Study of Fishing. Proceedings of the ACM on Human-Computer Interaction 6:CSCW1, pages 1-32.
Crossref
Avina Mendonca, Premilla D'Cruz & Ernesto Noronha. 2022. Research Anthology on Combating Cyber-Aggression and Online Negativity. Research Anthology on Combating Cyber-Aggression and Online Negativity 1533 1558 .
Emma D. Harrison, Julie A. Hulme & Claire L. Fox. (2022) A thematic analysis of students' perceptions and experiences of bullying in UK higher education. Europe’s Journal of Psychology 18:1, pages 53-69.
Crossref
Lauren I. Labrecque, Ereni Markos, Mujde Yuksel & Tracy A. Khan. (2022) Value Creation (vs Value Destruction) as an Unintended Consequence of Negative Comments on [Innocuous] Brand Social Media Posts. Journal of Interactive Marketing 57:1, pages 115-140.
Crossref
Ana Babić RosarioCristel Antonia RussellDoreen Ellen Shanahan. (2022) Paradoxes of Social Support in Virtual Support Communities: A Mixed-Method Inquiry of the Social Dynamics in Health and Wellness Facebook Groups. Journal of Interactive Marketing 57:1, pages 54-89.
Crossref
Maja Golf-Papez & Ekant Veer. (2022) Feeding the Trolling: Understanding and Mitigating Online Trolling Behavior as an Unintended Consequence. Journal of Interactive Marketing 57:1, pages 90-114.
Crossref
Frank W. Paulus, Eva Möhler, Susanne Ohmann & Christian Popow. (2022) Mobbing im Netz – Digitale Einschüchterung bei Kindern und Jugendlichen. ergopraxis 15:03, pages 20-27.
Crossref
Denitsa Dineva & Jan Breitsohl. (2021) Managing trolling in online communities: an organizational perspective. Internet Research 32:1, pages 292-311.
Crossref
Israr Qureshi, Babita Bhatt, Samrat Gupta & Amit Anand Tiwari. 2022. Causes and Symptoms of Socio-Cultural Polarization. Causes and Symptoms of Socio-Cultural Polarization 1 23 .
Hatikanganwi Mapudzi, Itai Zviyita & Anna-Lucky J. Katulo. 2022. Gender, Disability, and Tourism in Africa. Gender, Disability, and Tourism in Africa 285 310 .
W. P. Malecki, Marta Kowal, Małgorzata Dobrowolska & Piotr Sorokowski. (2021) Defining Online Hating and Online Haters. Frontiers in Psychology 12.
Crossref
Ji Wu, Zhiqiang (Eric) Zheng & J. Leon Zhao. (2021) FairPlay: Detecting and Deterring Online Customer Misbehavior. Information Systems Research 32:4, pages 1323-1346.
Crossref
Carolina Are. (2019) Patterns of media coverage repeated in online abuse on high-profile criminal cases. Journalism 22:11, pages 2692-2710.
Crossref
Seo Yoon Lee, Mike Z. Yao & Leona Yi-Fan Su. (2021) Expressing unpopular opinion or trolling: Can dark personalities differentiate them?. Telematics and Informatics 63, pages 101645.
Crossref
Aleksandra Pawlicka, Michał Choraś & Marek Pawlicki. (2021) The stray sheep of cyberspace a.k.a. the actors who claim they break the law for the greater good. Personal and Ubiquitous Computing 25:5, pages 843-852.
Crossref
Koblarp Chandrasapth, Natalia Yannopoulou, Klaus Schoefer, Tana Cristina Licsandru & Thanos Papadopoulos. (2021) Conflict in online consumption communities: a systematic literature review and directions for future research. International Marketing Review 38:5, pages 900-926.
Crossref
Natalie Rutter. (2020) Social media: A challenge to identity and relational desistance. Probation Journal 68:2, pages 243-260.
Crossref
Henna Paakki, Heidi Vepsäläinen & Antti Salovaara. (2021) Disruptive online communication: How asymmetric trolling-like response strategies steer conversation off the track. Computer Supported Cooperative Work (CSCW) 30:3, pages 425-461.
Crossref
Brandi Lawless & Kristen L. Cole. (2021) Troll Tracking: Examining Rhetorical Circulation of Anti-Intellectual Ideologies in Right-Wing Media Attacks. Communication, Culture and Critique 14:1, pages 149-165.
Crossref
Ginés Navarro-Carrillo, Jorge Torres-Marín & Hugo Carretero-Dios. (2021) Do trolls just want to have fun? Assessing the role of humor-related traits in online trolling behavior. Computers in Human Behavior 114, pages 106551.
Crossref
Neema Iyer. 2021. The Palgrave Handbook of Gendered Violence and Technology. The Palgrave Handbook of Gendered Violence and Technology 93 113 .
Kolar Tomaž & Wattanacharoensil Walanchalee. (2020) One does not simply … project a destination image within a participatory culture. Journal of Destination Marketing & Management 18, pages 100494.
Crossref
Avina Mendonca, Premilla D'Cruz & Ernesto Noronha. 2020. Handbook of Research on Cyberbullying and Online Harassment in the Workplace. Handbook of Research on Cyberbullying and Online Harassment in the Workplace 46 71 .
Aleksandra Pawlicka, Michał ChoraśMarek Pawlicki. (2020) Cyberspace threats. Cyberspace threats.
Frank W. Paulus, Eva Möhler, Susanne Ohmann & Christian Popow. (2020) Digitale Missachtung der Bedürfnisse und Rechte von Kindern und Jugendlichen: Cybermobbing. Kinder- und Jugendmedizin 20:04, pages 238-246.
Crossref
Paul W. Fombelle, Clay M. Voorhees, Mason R. Jenkins, Karim Sidaoui, Sabine Benoit, Thorsten Gruber, Anders Gustafsson & Ibrahim Abosag. (2020) Customer deviance: A framework, prevention strategies, and opportunities for future research. Journal of Business Research 116, pages 387-400.
Crossref
Piotr Sorokowski, Marta Kowal, Przemysław Zdybek & Anna Oleszkiewicz. (2020) Are Online Haters Psychopaths? Psychological Predictors of Online Hating Behavior. Frontiers in Psychology 11.
Crossref
Huey Yii, “Daphane” Tan & Michael Hair. (2021) The Reciprocal Effects of Loneliness and Consumer Ethnocentrism in Online Behavior. Australasian Marketing Journal 28:1, pages 35-46.
Crossref
Claire Hardaker. 2020. Professional Communication. Professional Communication 227 247 .
Marco Tulio Zanini, Fábio Carbone de Moraes, Vitor Lima, Carmen Migueles, Carlos Lourenco & Hélio Arthur Reis Irigaray. (2019) Soccer and Twitter: virtual brand community engagement practices. Marketing Intelligence & Planning 37:7, pages 791-805.
Crossref
Ignas Kalpokas. (2019) Joy to the world : the satisfaction of post-truth.. Soft Power 6:2, pages 16-35.
Crossref
Paolo Fornacciari, Monica Mordonini, Agostino Poggi, Laura Sani & Michele Tomaiuolo. (2018) A holistic system for troll detection on Twitter. Computers in Human Behavior 89, pages 258-268.
Crossref
Giulia Evolvi. (2018) Hate in a Tweet: Exploring Internet-Based Islamophobic Discourses. Religions 9:10, pages 307.
Crossref
Abhishek Behl & Chitrakshi Bhutani. (2022) Dark Side of Online Brand Communities: A Scoping Review of the Literature. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.