7,768
Views
85
CrossRef citations to date
0
Altmetric
Articles

‘All you need is brand love’: a critical review and comprehensive conceptual framework for brand love

, ORCID Icon &
Pages 97-129 | Received 01 Feb 2018, Accepted 25 Oct 2018, Published online: 07 Feb 2019

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (17)

Zeineb Farhat & Damien Chaney. (2024) A dynamic and comprehensive analysis of the trajectories of destination brand hate following a negative experience. Journal of Travel & Tourism Marketing 41:2, pages 208-220.
Read now
Ginger Killian, Jennifer Siemens, Anastasia Thyroff & Scott Smith. (2023) Lean on me: the positive effects of brand resources and brand love during stressful life transitions. Journal of Marketing Theory and Practice 0:0, pages 1-19.
Read now
Ebru Tumer Kabadayi, Nilsah Cavdar Aksoy & Pinar Baydogan Turkay. (2023) How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspective. The Service Industries Journal 43:7-8, pages 497-524.
Read now
Amy Wong. (2023) Understanding Consumer Brand Love, Brand Commitment, and Brand Loyalty. Journal of Relationship Marketing 22:2, pages 87-114.
Read now
Rozbeh Madadi, Ivonne M. Torres & Miguel Ángel Zúñiga. (2022) Is Love Extendable to Relationship Marketing and Supply Chain Management?. Services Marketing Quarterly 43:3, pages 374-388.
Read now
Samara Sampaio de Oliveira, Michelle Helena Kovacs Grigg & Miruna Doicaru. (2022) The influence of trustworthiness on brand love for news media brands: a cross-cultural examination of the Netherlands and Brazil. Journal of Media Business Studies 19:2, pages 126-146.
Read now
Vahideh Arghashi, Zehra Bozbay & Azhdar Karami. (2021) An Integrated Model of Social Media Brand Love: Mediators of Brand Attitude and Consumer Satisfaction. Journal of Relationship Marketing 20:4, pages 319-348.
Read now
Ye Shen, Shuyue Huang, Hwan-Suk Chris Choi & Alastair M. Morrison. (2021) Does brand love matter to casual restaurants? A multi-group path analysis. Journal of Hospitality Marketing & Management 30:5, pages 630-654.
Read now
Rozbeh Madadi, Ivonne M. Torres, Reza Fazli-Salehi & Miguel Ángel Zúñiga. (2021) The Impact of Hispanic-Targeted Advertising on Consumers’ Brand Love in Services. Journal of International Consumer Marketing 33:2, pages 137-158.
Read now
Faizan Ali, Seden Dogan, Muslim Amin, Kashif Hussain & Kisang Ryu. (2021) Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. The Service Industries Journal 41:1-2, pages 58-83.
Read now
Paula Rodríguez-Torrico, Lauren Trabold Apadula, Sonia San-Martín & Rebeca San José Cabezudo. (2020) Have an omnichannel seamless interaction experience! Dimensions and effect on consumer satisfaction. Journal of Marketing Management 36:17-18, pages 1731-1761.
Read now
Leonor Vacas de Carvalho, Salim L. Azar & Joana Cesar Machado. (2020) Bridging the gap between brand gender and brand loyalty on social media: exploring the mediating effects. Journal of Marketing Management 36:11-12, pages 1125-1152.
Read now
Russell Belk, Deborah J. MacInnis & Manjit S. Yadav. (2019) Personal accounts and an anatomy of conceptual contributions in the special issue. Journal of Marketing Management 35:1-2, pages 1-12.
Read now
Inés Küster-Boluda, Carla Ruiz-Mafé & Gabriel Orozco-Grover. Sports brand love 2.0 in the context of football teams. Managing Sport and Leisure 0:0, pages 1-18.
Read now
Ahmed Adnan Zaid, Shayma’a Bawaqni, Rani Shahwan & Firas Alnasr. Effects of greenwashing on green purchase intention: the mediating role of green skepticism, green brand love and green brand loyalty. Journal of Foodservice Business Research 0:0, pages 1-28.
Read now
Vivek Pani Gumparthi & Mala Srivastava. The Social Influences in Consumer-Brand Relationships: The Moderating Roles of Gender and Consumer Age. Journal of Promotion Management 0:0, pages 1-44.
Read now

Articles from other publishers (68)

Ahmed Rageh Ismail & Nermeen Z. Khedr. 2024. New Trends in Marketing and Consumer Science. New Trends in Marketing and Consumer Science 387 403 .
Subhajit Bhattacharya & Arunava Dalal. (2024) Exploring the brand gratitude paradigm at BOP in the context of emerging markets. International Review on Public and Nonprofit Marketing.
Crossref
Kaisa Aro & Kati Suomi. (2024) Interrelatedness of Brand Love and Brand Hate: The Case of a Female Personal Political Brand in Finland. Corporate Reputation Review.
Crossref
Laee Choi, MiRan Kim & Soyeon Kim. (2024) The role of employee empathy in forming brand love: customer delight and gratitude as mediators and power distance belief as a moderator. Journal of Service Management 35:3, pages 381-407.
Crossref
Syed Muhammad Jalal, Iqra Arshad, Shahid Khalil & Muhammad Khuram Khalil. 2024. Emerging Technologies and Marketing Strategies for Sustainable Agriculture. Emerging Technologies and Marketing Strategies for Sustainable Agriculture 70 87 .
Lili Zheng. (2023) How to make users fall in love with a mobile application: A moderated-mediation analysis of perceived value and (brand) love. Information Technology & People 37:3, pages 1360-1378.
Crossref
Ruizhi Yuan, Jun Luo, Martin J. Liu, Uthayasankar Sivarajah & Natalia Yannopoulou. (2023) Revitalizing Sustainable Reshoring Brands: Understanding the Customer Perspective on the Roles of Motivation Attributions and the Institutionalization Process. British Journal of Management 35:2, pages 893-913.
Crossref
Rozbeh Madadi, Ivonne M. Torres, Reza Fazli-Salehi & Miguel Ángel Zúñiga. (2024) Social identification theory and the elaboration likelihood model: impact of strength of ethnic identification among African American consumers on services advertising evaluations. Journal of Consumer Marketing 41:2, pages 196-212.
Crossref
Vikas Arya, Rachita Sambyal, Anshuman Sharma & Yogesh K Dwivedi. (2023) Brands are calling your AVATAR in Metaverse–A study to explore XR ‐based gamification marketing activities & consumer‐based brand equity in virtual world . Journal of Consumer Behaviour 23:2, pages 556-585.
Crossref
Mobin Fatma & Imran Khan. (2024) Brand authenticity and consumers’ willingness to pay a premium price (WPP): The mediating role of brand identification. Journal of Brand Management.
Crossref
Şerife SALMAN & İlknur AYAR. (2024) DESTİNASYON PAZARLAMASI KAPSAMINDA ALGILANAN HİZMET KALİTESİNİN TEKRAR SATIN ALMA NİYETİNE ETKİSİNDE MARKA AŞKININ ROLÜTHE ROLE OF BRAND LOVE IN THE EFFECT OF PERCEIVED SERVICE QUALITY ON REPURCHASE INTENTION IN DESTINATION MARKETING. Uluslararası İktisadi ve İdari İncelemeler Dergisi:42, pages 123-136.
Crossref
Veraya & Rini Kuswati. 2024. Proceedings of the International Conference on Economics and Business Studies (ICOEBS-22-2). Proceedings of the International Conference on Economics and Business Studies (ICOEBS-22-2) 1063 1076 .
Fernanda Olivas, Flavia Avellaneda & Martín Mauricio. 2024. Marketing and Smart Technologies. Marketing and Smart Technologies 191 204 .
Patrícia Marques Dos Santos, Cristela Maia Bairrada & Arnaldo Fernandes De Matos Coelho. (2023) How Harmful Brand Hate Can Be: The Moderating Role of Neuroticism and Extraversion. Scientific Annals of Economics and Business 70:4, pages 603-628.
Crossref
Mohammad Amin Darzi, Sadra Ahmadi & Sajjad Shokouhyar. (2023) Cross-cultural ranking of cellphone life cycle issues for strategic CSR marketing with social media-based AHP. Environment, Development and Sustainability.
Crossref
Maria Lucila Osorio, Edgar Centeno & Jesus Cambra-Fierro. (2023) An empirical examination of human brand authenticity as a driver of brand love. Journal of Business Research 165, pages 114059.
Crossref
Debajyoti Pal, Vajirasak Vanijja, Himanshu Thapliyal & Xiangmin Zhang. (2023) What affects the usage of artificial conversational agents? An agent personality and love theory perspective. Computers in Human Behavior 145, pages 107788.
Crossref
Anwar Sadat Shimul & Ian Phau. (2023) The role of brand self-congruence, brand love and brand attachment on brand advocacy: a serial mediation model. Marketing Intelligence & Planning 41:5, pages 649-666.
Crossref
Christoph Bey & Dirk C. Moosmayer. (2023) Making a Brand Loved Rather Than Sustainable? Cosmopolitanism and Brand Love as Competing Communication Claims. Sustainability 15:13, pages 10402.
Crossref
Klára Šimůnková & Michal Šimůnek. (2023) Gradual stimulation of respondents' reflexivity: A research design for studying unreflexive consumers. International Journal of Consumer Studies 47:4, pages 1609-1625.
Crossref
Raquel Fernandes, Bruno Barbosa Sousa, Manuel Fonseca & José Oliveira. (2023) Assessing the Impacts of Internal Communication: Employer Branding and Human Resources. Administrative Sciences 13:6, pages 155.
Crossref
Miriam J. Johnson. (2023) Navigating the Cultural Landscape Through Publishing Brands: A Theoretical, Gendered Perspective. Publishing Research Quarterly 39:2, pages 162-177.
Crossref
Geeta Marmat. (2023) A framework for transitioning brand trust to brand love. Management Decision 61:6, pages 1554-1584.
Crossref
Ammar Javed & Zia Khan. (2021) Fostering sustainable relationships in Pakistani cellular service industry through CSR and brand love. South Asian Journal of Business Studies 12:2, pages 293-314.
Crossref
Amélia Brandão, Bruno Ribeiro & Mahesh Gadekar. (2022) You ruined our love story, but I just cannot hate you—A moderation–mediation analysis of past experienced brand love and brand hate. International Journal of Consumer Studies 47:3, pages 1126-1138.
Crossref
Jorge Costa & António Azevedo. (2022) Beyond Brand Hate: Are You Willing to Forgive a Negative Experience with Your Smartphone Mobile Communications’ Brand?. Corporate Reputation Review 26:2, pages 83-96.
Crossref
Asif Ali Safeer, Yuanqiong He, Yuanyuan Lin, Muhammad Abrar & Zubair Nawaz. (2021) Impact of perceived brand authenticity on consumer behavior: an evidence from generation Y in Asian perspective. International Journal of Emerging Markets 18:3, pages 685-704.
Crossref
Rohit Yadav, Justin Paul & Amit Mittal. (2021) Impact of nation brand experience on nation brand loyalty, and positive WOM in a changing environment: the role of nation brand love. International Marketing Review 40:1, pages 28-48.
Crossref
Liezl-Marié van der Westhuizen & Stefanie Wilhelmina Kuhn. (2023) Handmade clothing consumption as a means of self-expression. Journal of Fashion Marketing and Management: An International Journal.
Crossref
Amy Wong & Yu-Chen Hung. (2022) Love the star, love the team? The spillover effect of athlete sub brand to team brand advocacy in online brand communities. Journal of Product & Brand Management 32:2, pages 343-359.
Crossref
Diana Rodrigues, Bruno Sousa, Sofia Gomes, José Oliveira & Eunice Lopes. (2023) Exploring Consumer Behavior and Brand Management in the Automotive Sector: Insights from a Digital and Territorial Perspective. Administrative Sciences 13:2, pages 36.
Crossref
Debajyoti Pal, Mohammad Dawood Babakerkhell, Borworn Papasratorn & Suree Funilkul. (2023) Intelligent Attributes of Voice Assistants and User’s Love for AI: A SEM-Based Study. IEEE Access 11, pages 60889-60903.
Crossref
Amy Wong. (2023) How social capital builds online brand advocacy in luxury social media brand communities. Journal of Retailing and Consumer Services 70, pages 103143.
Crossref
Arun Saxena & Diptiman Banerji. 2023. Digital Economy Post COVID-19 Era. Digital Economy Post COVID-19 Era 245 260 .
Wan Laura Hardilawati & Noor Hasmini Abd Ghani. 2023. Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success. Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success 529 534 .
Muhammad Sohaib, Jacob Mlynarski & Rui Wu. (2022) Building Brand Equity: The Impact of Brand Experience, Brand Love, and Brand Engagement—A Case Study of Customers’ Perception of the Apple Brand in China. Sustainability 15:1, pages 746.
Crossref
Ahmad Ibrahim Aljumah, Mohammed. T. Nuseir & Ghaleb A. El Refae. (2022) Exploring the Effect of Social Media Marketing and Destination image on Destination Loyalty in Covid-19 Times: Sequential Mediating Role of Brand Love and Brand Loyalty. Exploring the Effect of Social Media Marketing and Destination image on Destination Loyalty in Covid-19 Times: Sequential Mediating Role of Brand Love and Brand Loyalty.
Florenzia Extefani Esperansa Tanamal, Diana Fajarwati & Dwi Putranto Hadi. (2022) ANALISIS PENGARUH BRAND ENGAGEMENT DAN BRAND LOVE TERHADAP BRAND EQUITY DAN PURCHASE INTENTION HANDPHONE MEREK SAMSUNG. SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, dan Pendidikan 1:12, pages 2739-2752.
Crossref
Michelle Wolfswinkel & Carla Enslin. 2022. Brand Management. Brand Management.
Leonardo Aureliano-Silva, Eduardo Eugênio Spers, Rab Nawaz Lodhi & Monalisa Pattanayak. (2022) Who loves to forgive? The mediator mechanism of service recovery between brand love, brand trust and purchase intention in the context of food-delivery apps. British Food Journal 124:12, pages 4686-4700.
Crossref
Alfonso Siano, Agostino Vollero & Alessandra Bertolini. (2022) From brand control to brand co-creation: An integrated framework of brand paradigms and emerging brand perspectives. Journal of Business Research 152, pages 372-386.
Crossref
Shu-Hsien Liao, Da-Chian Hu & Huan-Lun Chou. (2022) Consumer Perceived Service Quality and Purchase Intention: Two Moderated Mediation Models Investigation. SAGE Open 12:4, pages 215824402211394.
Crossref
Jeandri Robertson, Elsamari Botha, Caitlin Ferreira & Leyland Pitt. (2022) How deep is your love? The brand love-loyalty matrix in consumer-brand relationships. Journal of Business Research 149, pages 651-662.
Crossref
Abhishek Yadav & Somnath Chakrabarti. (2022) Brand hate: A systematic literature review and future research agenda. International Journal of Consumer Studies 46:5, pages 1992-2019.
Crossref
Shanshan Luo & Robert Hamlin. (2022) A cross cultural comparison of brand love in consumer brand relationships: Is ‘transmissive brand love’ a potential platform for developing brand equity?. Journal of Brand Management 29:5, pages 484-497.
Crossref
Saikat Banerjee & Bibek Ray Chaudhuri. (2021) Brand love and party preference of young political consumers (voters). International Review on Public and Nonprofit Marketing 19:3, pages 475-503.
Crossref
Saman Attiq, Abu Bakar Abdul Hamid, Hassan Jalil Shah, Munnawar Naz Khokhar & Amna Shahzad. (2022) Impact of brand hate on consumer well-being for technology products through the lens of stimulus organism response approach. Frontiers in Psychology 13.
Crossref
Won Seok Lee, Ruohan Tang, Joonho Moon & Myungkeun Song. (2022) The structural relationship between a low-cost carrier’s service experience, corporate social responsibility, brand love, and reuse intention: The case of Southwest Airlines. Journal of Air Transport Management 102, pages 102216.
Crossref
Antonio S. Williams, Zack P. Pedersen & Kelly J. Brummett. (2022) Legacy Branding: The Posthumous Utilization and Management of Athlete Brands. International Journal of Sport Communication 15:2, pages 85-92.
Crossref
Rehan Husain, Justin Paul & Bernadett Koles. (2022) The role of brand experience, brand resonance and brand trust in luxury consumption. Journal of Retailing and Consumer Services 66, pages 102895.
Crossref
Pedro Ferreira, Sílvia Faria & Carla Gabriel. (2022) The influence of brand experience on brand equity: the mediating role of brand love in a retail fashion brand. Management & Marketing. Challenges for the Knowledge Society 17:1, pages 1-14.
Crossref
Khyati Shetty & Jason R. Fitzsimmons. (2021) The effect of brand personality congruence, brand attachment and brand love on loyalty among HENRY's in the luxury branding sector. Journal of Fashion Marketing and Management: An International Journal 26:1, pages 21-35.
Crossref
Fauzia Jabeen, Puneet Kaur, Shalini Talwar, Suresh Malodia & Amandeep Dhir. (2022) I love you, but you let me down! How hate and retaliation damage customer-brand relationship. Technological Forecasting and Social Change 174, pages 121183.
Crossref
Ricardo Cayolla & Sandra Maria Correia Loureiro. (2021) What is the Role of Memory in Consumer–Brand Relationship? Insight from sport industry. Journal of Creative Communications 16:3, pages 347-355.
Crossref
Seounmi Youn & Naa Amponsah Dodoo. (2021) The power of brand nostalgia: Contrasting brand personality dimensions and consumer‐brand relationships of nostalgic and non‐nostalgic brands. Journal of Consumer Behaviour 20:6, pages 1373-1387.
Crossref
Huifeng Pan & Hong-Youl Ha. (2021) An Empirical Test of Brand Love and Brand Loyalty for Restaurants during the COVID-19 Era: A Moderated Moderation Approach. Sustainability 13:17, pages 9968.
Crossref
Irfan Hameed, Zeeshan Hyder, Muhammad Imran & Kashif Shafiq. (2021) Greenwash and green purchase behavior: an environmentally sustainable perspective. Environment, Development and Sustainability 23:9, pages 13113-13134.
Crossref
Wajdy Omran. (2021) Customer Engagement in Social Media Brand Community. Research Journal of Humanities and Social Sciences, pages 157-165.
Crossref
Blanca Hernandez‐Ortega & Ivani Ferreira. (2021) How smart experiences build service loyalty: The importance of consumer love for smart voice assistants. Psychology & Marketing 38:7, pages 1122-1139.
Crossref
Richa Joshi & Prerna Garg. (2020) Role of brand experience in shaping brand love. International Journal of Consumer Studies 45:2, pages 259-272.
Crossref
Paula Rodrigues & Ana Pinto Borges. (2020) Negative emotions toward a financial brand: the opposite impact on brand love. European Business Review 33:2, pages 272-294.
Crossref
Leona M. Ungerer. 2021. International Handbook of Love. International Handbook of Love 871 891 .
Elena Delgado-Ballester, Mariola Palazón & Jenny Peláez. (2019) Anthropomorphized vs objectified brands: which brand version is more loved?. European Journal of Management and Business Economics 29:2, pages 150-165.
Crossref
Muhammad Junaid, Khalid Hussain, Abdul Basit & Fujun Hou. (2019) Nature of brand love: examining its variable effect on engagement and well-being. Journal of Brand Management 27:3, pages 284-299.
Crossref
Christopher J. White, Eudora Tong & Michael Schwartz. (2019) From brands to classical music: Broadening and deepening a brand love prototype. Journal of Brand Management 27:2, pages 227-236.
Crossref
Jack Coffin & Alison M. Joubert. 2020. Handbook of Research on the Impact of Fandom in Society and Consumerism. Handbook of Research on the Impact of Fandom in Society and Consumerism 211 233 .
António Coelho, Ana Sampaio & Pedro Rodrigues. 2020. Marketing and Smart Technologies. Marketing and Smart Technologies 242 252 .
Noran Khayyat. (2021) The Evaluation of Brand Love Concept in Terms of Its Reasons and Outcomes: An Empirical Study on Brand Lovers of Apple - Thesis. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.