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Journal of Marketing Management Volume 37, 2021 - Issue 13-14
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Research Article

Investigating the employee–customer relationship in a utilitarian context

Treasa Kearneya Management School, University of Liverpool, Liverpool, UKCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-4655-3749View further author information
ORCID Icon,
Joseph Coughlanb School of Business, Maynooth University, Maynooth, IrelandORCID Iconhttps://orcid.org/0000-0003-3092-2869View further author information
ORCID Icon &
Aileen Kennedyc School of Marketing, College of Business, Technological University Dublin, Dublin, IrelandORCID Iconhttps://orcid.org/0000-0002-5478-2891View further author information
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Pages 1287-1312 | Received 10 Feb 2020, Accepted 02 Feb 2021, Published online: 19 Apr 2021

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Rongyu Li & Yiran Liu. (2024) Mobile Payment and Service Interaction: Change and Chance for Delivering Service in Mobile Payment Checkout. Services Marketing Quarterly 45:1, pages 128-152.
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Eduardo Oliveira. (2024) Exploring the interplay between frontline employees’ humour styles in service encounters. Journal of Marketing Management 40:1-2, pages 129-150.
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Kenneth J. Meier, William G. Prince & Seung-Ho An. Through the looking glass: Extending the “satisfaction mirror” in thirty-nine countries. International Public Management Journal 0:0, pages 1-19.
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