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Research Article
Investigating the employee–customer relationship in a utilitarian context
Treasa Kearneya Management School, University of Liverpool, Liverpool, UKCorrespondence[email protected]
https://orcid.org/0000-0002-4655-3749View further author information
Joseph Coughlanb School of Business, Maynooth University, Maynooth, Ireland
https://orcid.org/0000-0003-3092-2869View further author information
Aileen Kennedyc School of Marketing, College of Business, Technological University Dublin, Dublin, Ireland
https://orcid.org/0000-0002-5478-2891View further author information
Pages 1287-1312
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Received 10 Feb 2020, Accepted 02 Feb 2021, Published online: 19 Apr 2021
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