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Original Articles

Characteristics of effective telephone counselling skills

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Pages 239-249 | Accepted 26 Jun 1996, Published online: 16 Oct 2007

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Read on this site (6)

Stelios Christogiorgos, Vassiliki Vassilopoulou, Aliki Florou, Varvara Xydou, Maria Douvou, Sofia Vgenopoulou & John Tsiantis. (2010) Telephone counselling with adolescents and countertransference phenomena: particularities and challenges. British Journal of Guidance & Counselling 38:3, pages 313-325.
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Hannah Paterson, Renate Reniers & Birgit Völlm. (2009) Personality types and mental health experiences of those who volunteer for helplines. British Journal of Guidance & Counselling 37:4, pages 459-471.
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Kerrie Shandley & Susan Moore. (2008) Evaluation of Gambler's Helpline: A Consumer Perspective. International Gambling Studies 8:3, pages 315-330.
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RobertJ. Watson, John McDonald & DoraC. Pearce. (2006) An exploration of national calls to Lifeline Australia: social support or urgent suicide intervention?. British Journal of Guidance & Counselling 34:4, pages 471-482.
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Dale Masi & Michael Freedman. (2001) The Use of Telephone and on Line Technology in Assessment, Counseling, and Therapy. Employee Assistance Quarterly 16:3, pages 49-63.
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Articles from other publishers (13)

Elena Fedorovna Serdyukova, Margarita Lvovna Shapovalova & Svetlana Anatolyevna Nikulina. (2023) The Specifics of the Provision of Psychological Services to the Population in the Era of Digitalization. SHS Web of Conferences 172, pages 05006.
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Yongsheng Tong, Kenneth R Conner, Cuiling Wang, Yi Yin, Liting Zhao, Yuehua Wang & Yue Liu. (2020) Prospective study of association of characteristics of hotline psychological intervention in 778 high-risk callers with subsequent suicidal act. Australian & New Zealand Journal of Psychiatry 54:12, pages 1182-1191.
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Kushwanth Koya, Jane Anderson & Petia Sice. (2017) The embodied nurse: Interdisciplinary knowledge exchange between compassionate nursing and recent developments in embodied leadership studies. Journal of Advanced Nursing 73:12, pages 3028-3040.
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Alan Woodward & Clare Wyllie. 2016. The International Handbook of Suicide Prevention. The International Handbook of Suicide Prevention 490 504 .
Kathryn J. LaRoche & Angel M. Foster. (2015) Toll free but not judgment free: evaluating postabortion support services in Ontario. Contraception 92:5, pages 469-474.
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Wendi F. Cross, Anthony R. Pisani, Karen Schmeelk-Cone, Yinglin Xia, Xin Tu, Marcie McMahon, Jimmie Lou Munfakh & Madelyn S. Gould. (2014) Measuring Trainer Fidelity in the Transfer of Suicide Prevention Training. Crisis 35:3, pages 202-212.
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Madelyn S. Gould, Wendi Cross, Anthony R. Pisani, Jimmie Lou Munfakh & Marjorie Kleinman. (2013) Impact of Applied Suicide Intervention Skills Training on the National Suicide Prevention Lifeline. Suicide and Life-Threatening Behavior 43:6, pages 676-691.
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Joanne Shaw, Jane Young, Phyllis Butow, Suzanne Chambers, Lorna O’Brien & Michael Solomon. (2013) Delivery of telephone-based supportive care to people with cancer: An analysis of cancer helpline operator and cancer nurse communication. Patient Education and Counseling 93:3, pages 444-450.
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Kathleen Scharer, Eileen Colon, Linda Moneyham, Jim Hussey, Abbas Tavakoli & Margaret Shugart. (2009) A Comparison of Two Types of Social Support for Mothers of Mentally Ill Children. Journal of Child and Adolescent Psychiatric Nursing 22:2, pages 86-98.
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Michael J. Brown & Jennifer Groscup. (2008) Perceptions of Same-sex Domestic Violence Among Crisis Center Staff. Journal of Family Violence 24:2, pages 87-93.
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Robert King, Barry Nurcombe, Leonard Bickman, Leanne Hides & Wendy Reid. (2011) Telephone Counselling for Adolescent Suicide Prevention: Changes in Suicidality and Mental State from Beginning to End of a Counselling Session. Suicide and Life-Threatening Behavior 33:4, pages 400-411.
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Alean Al-KrenawiJohn R. GrahamMueen Fakher-Aldin. (2016) Telephone Counseling. International Social Work 46:4, pages 495-509.
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Audrey Kinzel & Jo Nanson. (2000) Education and Debriefing: Strategies for Preventing Crises in Crisis-Line Volunteers. Crisis 21:3, pages 126-134.
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