1,454
Views
19
CrossRef citations to date
0
Altmetric
Original Articles

Characteristics of effective telephone counselling skills

, &
Pages 239-249 | Accepted 26 Jun 1996, Published online: 16 Oct 2007

References

  • Bleach , G. and Claiborn , W. L. 1974 . Initial evaluation of hotline telephone crisis centers . American Journal of Community Psychology , 5 : 75 – 83 .
  • Davies , P. G.K. 1982 . The functioning of British counselling hotlines: a pilot study . British Journal of Guidance and Counselling , 10 : 195 – 199 .
  • Derham , L. and Womersley , L. 1995 . Evaluation of caller satisfaction . Crisis Line Newsletter , April, 9–10
  • Ericsson , K. A. and Charness , N. 1994 . Expert performance: its structure and acquisition . American Psychologist , 49 : 725 – 747 .
  • France , K. 1975 . Evaluation of lay volunteer crisis telephone workers . American Journal of Community Psychology , 3 : 197 – 217 .
  • Hill , C. E. 1985 . Manual for Counsellor Verbal Response Modes Category System , College Park, MD : University of Maryland . rev. ed.
  • Hill , C. E. 1992 . An overview of four measures developed to test the Hill process model: therapist intentions, therapist response modes, client reactions, and client behaviors . Journal of Counseling and Development , 70 : 728 – 738 .
  • Hornblow , A. R. 1986a . The evolution and effectiveness of telephone counselling services . Hospital and Community Psychiatry , 137 : 731 – 733 .
  • Hornblow , A. R. 1986b . Does telephone counselling have preventive value? . Australian and New Zealand Journal of Psychiatry , 20 : 23 – 28 .
  • Hornblow , A. R. and Sloane , H. R. 1980 . Evaluating the effectiveness of telephone counselling services . British Journal of Psychiatry , 137 : 377 – 378 .
  • Hunt , P. A. 1993 . Relateline: an evaluation of a telephone helpline counselling service for marital problems . British Journal of Guidance and Counselling , 21 : 277 – 289 .
  • King , G. D. 1977 . An evaluation of the effectiveness of a telephone counselling centre . American Journal of Community Psychology , 5 : 75 – 83 .
  • Mclennan , J. 1990 . Clients' perceptions of counsellors: a brief scale for use in counselling research, evaluation, and training . Australian Psychologist , 25 : 133 – 146 .
  • Mclennan , J. , Culkin , K. and Courtney , P. 1994 . Telephone counsellors' conceptualising abilities and counselling skills . British Journal of Guidance and Counselling , 22 : 183 – 195 .
  • Pledger , R. and Mclennan , J. 1988 . Counselling help for child-abusing parents: Parents Anonymous . Australian Journal of Sex, Marriage, and Family , 9 : 137 – 143 .
  • Ridgway , I. 1990 . Assessing counsellor trainees: a brief note on some methodological issues . Australian Counselling Psychologist , 6 ( 2 ) : 27 – 32 .
  • Sharpley , CF. , Guidara , D. A. and Rowley , M. A. 1994 . Psychometric evaluation of a ‘standardised client’ procedure with trainee counsellors . Counselling Psychology Quarterly , 7 : 69 – 82 .
  • Stein , D. M. and Lambert , M. J. 1984 . Telephone counseling and crisis intervention: a review . American Journal of Community Psychology , 12 : 101 – 126 .
  • Tracy , T. J. and Ray , P. B. 1984 . Stages of successful time-limited counseling: an interactional examination . Journal of Counseling Psychology , 31 : 13 – 27 .
  • Whiteley , J. M. and Jakubowski , P. A. 1969 . The coached client as a research training resource in counseling . Counselor Education and Supervision , 9 : 19 – 29 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.