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Studies in Higher Education Volume 45, 2020 - Issue 11
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Articles

Smile(y) – and your students will smile with you? the effects of emoticons on impressions, evaluations, and behaviour in staff-to-student communication

Ben Mardera Business School, University of Edinburgh, Edinburgh, UKCorrespondence[email protected]
,
David Houghtonb Department of Marketing, University of Birmingham, Birmingham, UK
,
Antonia Erzc Department of Marketing, Copenhagen Business School, Copenhagen, Denmark
,
Lloyd Harrisb Department of Marketing, University of Birmingham, Birmingham, UK
&
Ana Javornikd Business School, Newcastle University, Newcastle, UK
Pages 2274-2286 | Published online: 08 Apr 2019

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Read on this site (1)

Sebastian Oliver, Ben Marder, Antonia Erz & Jan Kietzmann. (2022) Fitted: the impact of academics’ attire on students’ evaluations and intentions. Assessment & Evaluation in Higher Education 47:3, pages 390-410.
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Articles from other publishers (13)

Clare Baek, Stephen J. Aguilar & Mark Warschauer. (2024) Exploring teachers’ self-efficacy and willingness to provide accommodations in teaching students with autism: An intervention study. Teaching and Teacher Education 140, pages 104488.
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Hayley Blunden & Andrew Brodsky. (2024) A Review of Virtual Impression Management Behaviors and Outcomes. Journal of Management.
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Joseph Kee-Ming Sia, Ivy S. H. Hii, Ling Jong & Wai Wah Low. (2024) Do emojis really help us to communicate better? Investigating instructor credibility, students’ learning motivation, and performance. Education and Information Technologies.
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Qingtang Liu, Xinxin Zheng, Yaoyao Liu, Linjing Wu, Si Zhang, Ni Zhang & Qiyun Wang. (2023) Exploration of the characteristics of teachers' multimodal behaviours in problem‐oriented teaching activities with different response levels. British Journal of Educational Technology 55:1, pages 181-207.
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Zhendong Cheng, Wenfang Fan, Bingjia Shao, Wenli Jia & Yong Zhang. (2024) The impact of intelligent customer service agents’ initial response on consumers’ continuous interaction intention. Journal of Retailing and Consumer Services 76, pages 103585.
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Ying Xu, Nan Niu & Zixiang Zhao. (2023) Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues. Journal of Retailing and Consumer Services 74, pages 103417.
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Rachelle Singleton, Daniela Ruiz Cosignani, Monica Kam, Megan Clune, Amanda Charlton & Tanisha Jowsey. (2023) Faculty development for strengthening online teaching capability: a mixed-methods study of what staff want, evaluated with Kirkpatrick’s model of teaching effectiveness. MedEdPublish 13, pages 127.
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Rachelle Singleton, Daniela Ruiz Cosignani, Monica Kam, Megan Clune, Amanda Charlton & Tanisha Jowsey. (2023) Faculty development for strengthening online teaching capability: a mixed-methods study of what staff want, evaluated with Kirkpatrick’s model of teaching effectiveness. MedEdPublish 13, pages 127.
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Kyle R. Vareberg, Olivia Vogt & Maranda Berndt. (2022) Putting your best face forward: How instructor emoji use influences students’ impressions of credibility, immediacy, and liking. Education and Information Technologies.
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Ben Marder, Robert J Angell, Tugra Akarsu & Antonia Erz. (2022) The contemporary face of word-of-mouth in B2B contexts: New technologies, practices and challenges. Industrial Marketing Management 106, pages A7-A11.
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Robyn L. Moffitt, Christine Padgett & Rachel Grieve. (2021) The impact of emoji use and feedback medium on perceptions of marker personality in online assessment feedback. Learning and Individual Differences 92, pages 102093.
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Peter N. Njoki. (2020) Remote Teaching of General Chemistry for Nonscience Majors during COVID-19. Journal of Chemical Education 97:9, pages 3158-3162.
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Damjan Fujs, Simon L. R. Vrhovec & Anže Mihelič. (2020) Vloga čustvenčkov in čustvenih simbolov pri socialnem inženiringu. Psihološka obzorja / Horizons of Psychology, pages 134-142.
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