Advanced search
Publication Cover
Human–Computer Interaction Volume 35, 2020 - Issue 5-6
Submit an article Journal homepage
1,260
Views
20
CrossRef citations to date
0
Altmetric
Research Article

An empirically grounded sociotechnical perspective on designing virtual agents for older adults

Jaisie Sina TAGlab and Faculty of Information, University of Toronto, Toronto, CanadaCorrespondence[email protected]
View further author information
&
Cosmin Munteanub TAGlab and ICCIT, University of Toronto, Toronto, CanadaView further author information
Pages 481-510 | Received 20 Jun 2019, Accepted 15 Feb 2020, Published online: 20 Mar 2020

Citations (20)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (5)

Emily S. Zhan, María D. Molina, Minjin Rheu & Wei Peng. (2023) What is There to Fear? Understanding Multi-Dimensional Fear of AI from a Technological Affordance Perspective. International Journal of Human–Computer Interaction 0:0, pages 1-18.
Read now
Jaisie Sin, Cosmin Munteanu, Dongqing Chen & Jalena Threatt. (2023) Avoiding mixed messages: research-based fact-checking the media portrayals of voice user interfaces for older adults. Human–Computer Interaction 38:3-4, pages 235-258.
Read now
Timo Strohmann, Dominik Siemon, Bijan Khosrawi-Rad & Susanne Robra-Bissantz. (2023) Toward a design theory for virtual companionship. Human–Computer Interaction 38:3-4, pages 194-234.
Read now
Sihem Ben Saad. (2023) Toward Better Digital Advertising: The Role of the Anthropomorphic Virtual Agent. Journal of Current Issues & Research in Advertising 44:3, pages 295-331.
Read now
Christopher Flathmann, Nathan J. McNeese, Beau Schelble, Bart Knijnenburg & Guo Freeman. (2023) Understanding the impact and design of AI teammate etiquette. Human–Computer Interaction 0:0, pages 1-28.
Read now

Articles from other publishers (15)

Andrew McStay. (2022) Replika in the Metaverse: the moral problem with empathy in ‘It from Bit’. AI and Ethics 3:4, pages 1433-1445.
Crossref
Chantal Fuhrer. (2023) Intelligence Artificielle : que dit la recherche récente ? Une approche combinée bibliométrique et textuelle. Management & Avenir N° 137:5, pages 89-111.
Crossref
Maximilian Wutz, Marius Hermes, Vera Winter & Juliane Köberlein-Neu. (2023) Factors Influencing the Acceptability, Acceptance, and Adoption of Conversational Agents in Health Care: Integrative Review. Journal of Medical Internet Research 25, pages e46548.
Crossref
Sihem Ben Saad & Fatma Choura. (2022) Towards better interaction between salespeople and consumers: the role of virtual recommendation agent. European Journal of Marketing 57:3, pages 858-903.
Crossref
Simon Cook, Cosmin Munteanu, Efthymios Papadopoulos, Howard Abrams, Jennifer N. Stinson, Eric Pitters, Douglas Stephens, Margaret Lumchick, Urban Emmenegger, Rama Koneru, Janet Papadakos, Armin Shahrokni, Sara Durbano, Ines Menjak, Rajin Mehta, Kristen Haase, Raymond Jang, Monika K. Krzyzanowska, Craig Dale, Jennifer Jones, Manon Lemonde, Shabbir Alibhai & Martine Puts. (2023) The development of an electronic geriatric assessment tool: Comprehensive health assessment for my plan (CHAMP). Journal of Geriatric Oncology 14:1, pages 101384.
Crossref
Hao-Chiang Koong Lin, Yi-Cheng Liao & Hung-Ta Wang. (2022) Eye Movement Analysis and Usability Assessment on Affective Computing Combined with Intelligent Tutoring System. Sustainability 14:24, pages 16680.
Crossref
Vasiliki Mylonopoulou, Alexandra Weilenmann, Sandra Buratti, Olof Torgersson & Mattias Rost. (2022) A Socioecological Approach to ICT Use by Adults over 65 and its Implication on Design. A Socioecological Approach to ICT Use by Adults over 65 and its Implication on Design.
Michalis Foukarakis, Effie Karuzaki, Ilia Adami, Stavroula Ntoa, Nikolaos Partarakis, Xenophon Zabulis & Constantine Stephanidis. (2022) Quality Assessment of Virtual Human Assistants for Elder Users. Electronics 11:19, pages 3069.
Crossref
Sihem Ben Saad & Fatma Choura. (2022) Effectiveness of virtual reality technologies in digital entrepreneurship: a comparative study of two types of virtual agents. Journal of Research in Marketing and Entrepreneurship 24:1, pages 195-220.
Crossref
Urška Smrke, Nejc Plohl & Izidor Mlakar. (2022) Aging Adults’ Motivation to Use Embodied Conversational Agents in Instrumental Activities of Daily Living: Results of Latent Profile Analysis. International Journal of Environmental Research and Public Health 19:4, pages 2373.
Crossref
Sihem ben Saad & Fatma Choura. 2021. Handbook of Research on the Platform Economy and the Evolution of E-Commerce. Handbook of Research on the Platform Economy and the Evolution of E-Commerce 324 342 .
Janice L. Krieger, Jordan M. Neil, Kyle A. Duke, Mohan S. Zalake, Fatemeh Tavassoli, Melissa J. Vilaro, Danyell S. Wilson-Howard, Sarah Y. Chavez, Eric B. Laber, Marie Davidian, Thomas J. George, François P. Modave, Folakemi T. Odedina & Benjamin C. Lok. (2021) A Pilot Study Examining the Efficacy of Delivering Colorectal Cancer Screening Messages via Virtual Health Assistants. American Journal of Preventive Medicine 61:2, pages 251-255.
Crossref
Katarina Pavic, Ali Oker, Mohamed Chetouani & Laurence Chaby. (2021) Age-related changes in gaze behaviour during social interaction: An eye-tracking study with an embodied conversational agent. Quarterly Journal of Experimental Psychology 74:6, pages 1128-1139.
Crossref
Hervé Saint-Louis. 2021. Human-Computer Interaction. Theory, Methods and Tools. Human-Computer Interaction. Theory, Methods and Tools 123 136 .
Matthias Klumpp & Caroline Ruiner. 2021. Digital Supply Chains and the Human Factor. Digital Supply Chains and the Human Factor 1 14 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.