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IIE Transactions Volume 24, 1992 - Issue 1
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Original Articles

An Approximate Model for Field Service Territory Planning

ARTHUR V. HILL Curtis L. Carlson School of Management University of Minnesota, Minneapolis, MN, 55455
,
SALVATORE T. MARCH Curtis L. Carlson School of Management University of Minnesota, Minneapolis, MN, 55455
,
CHRISTOPHER J. NACHTSHEIM Curtis L. Carlson School of Management University of Minnesota, Minneapolis, MN, 55455
&
MURALI S. SHANKER Curtis L. Carlson School of Management University of Minnesota, Minneapolis, MN, 55455
Pages 2-10 | Received 01 Mar 1988, Published online: 30 May 2007

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D E Simmons. (2013) The effect of non-linear delay costs on workforce mix. Journal of the Operational Research Society 64:11, pages 1622-1629.
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. (2001) Errata: An Approximate Model for Field Service Territory Planning. IIE Transactions 33:2, pages 137-137.
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Articles from other publishers (10)

Philipp Hertz, Sergio Cavalieri, Gandolf R Finke, Aldo Duchi & Paul Schönsleben. (2013) A simulation-based decision support system for industrial field service network planning. SIMULATION 90:1, pages 69-84.
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Carrie Ka Yuk Lin. (2014) Solving a Location, Allocation, and Capacity Planning Problem with Dynamic Demand and Response Time Service Level. Mathematical Problems in Engineering 2014, pages 1-25.
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Philipp Hertz & Alexander Sproedt. 2013. Advances in Production Management Systems. Sustainable Production and Service Supply Chains. Advances in Production Management Systems. Sustainable Production and Service Supply Chains 73 80 .
Qunhong Tang, George R. Wilson & Eugene Perevalov. (2008) An approximation manpower planning model for after-sales field service support. Computers & Operations Research 35:11, pages 3479-3488.
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Aruna Apte, Uday M. Apte & Nandagopal Venugopal. (2009) Focusing on Customer Time in Field Service: A Normative Approach. Production and Operations Management 16:2, pages 189-202.
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Saligrama R. Agnihothri & Ajay K. Mishra. (2004) Cross-training Decisions in Field Services with Three Job Types and Server-Job Mismatch*. Decision Sciences 35:2, pages 239-257.
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Dyan L. Haugen & Arthur V. Hill. (2007) Scheduling to Improve Field Service Quality*. Decision Sciences 30:3, pages 783-804.
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Edward F. Watson, Prabhulal P. Chawda, Brad McCarthy, Michael J. Drevna & Randy P. Sadowski. (2007) A Simulation Metamodel for Response‐Time Planning*. Decision Sciences 29:1, pages 217-241.
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J. Brimberg, A. Mehrez & G.O. Wesolowsky. (1997) Allocation of queuing facilities using a minimax criterion. Location Science 5:2, pages 89-101.
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D.J. Wright & O.P.D. Cutteridge. (1976) Applied optimization and circuit design. Computer-Aided Design 8:2, pages 70-76.
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