An Approximate Model for Field Service Territory Planning

REFERENCES

• Agnihothri , Saligrama R , Performance Evaluation of Field Service Territories , Ph.D. Dissertation . University of Rochester ( 1985 ) .
   Google Scholar
• Berman , O. , Larson , R. C. Chiu . S. S. , “Optimal Server Location on a Network Operating as an M/G/l Queue,” Operations Research , 33 , 746 – 771 ( 1985 ).
   Web of Science ®Google Scholar
• Blumberg , Donald F , “Management Systems for Field Service Productivity Improvement,” Omega , 9 , 419 – 428 ( 1981 ).
   Web of Science ®Google Scholar
• Chelst , KennethJarvis , James P , “Estimating the Probability Distribution of Travel Times for Urban Emergency Service Systems,” Operations Research , 27 , 199 – 205 ( 1979 ).
   Web of Science ®Google Scholar
• Chiu , Samuel S , Larson , Richard C. “Locating an n-Server Facility in a Stochastic Environment,” Computers &Operations Research , 12 , 6 , 509 – 516 ( 1985 ).
   Web of Science ®Google Scholar
• Dzubow , Steven R , A Methodology for the Design and Control of Logistic Service Systems , Unpublished Doctoral Thesis, University of Pennsylvania ( 1972 ) .
   Google Scholar
• Eilon , Samuel , Watson-Gandy , C.D.T. , Christophides , Nicos , Distribution Management Mathematical Modelling and Practical Analysis , Hafner Publishing Company , New York ( 1971 ) .
   Google Scholar
• Federgruen , A. , Tijms , H. C. “Computation of the Stationary Distribution of the Queue Size in an M/G/I Queueing System with Variable Service Rate,” Journal of Applied Probability , 17 , 515 – 522 ( 1980 ).
   Web of Science ®Google Scholar
• Green , Linda , Kolesar , Peter , “The Feasibility of One-Officer Patrol in New York City,” Management Science , 30 , 8 , 964 – 981 ( 1984 ).
   Web of Science ®Google Scholar
• Hambleton , R. S. , “A Manpower Planning Model for Mobile Repairman,” Journal of Operational Research Society , 33 , 621 – 627 ( 1982 ).
   Web of Science ®Google Scholar
• Hill , Arthur V , Nachtsheim , Christopher J , “An Approach for Finding the Conditional Expectation and Variance of Travel Times in an L, Rectangular Territory with Jt Servers Available,” Operations Management Working Paper, School of Management, University of Minnesota ( 1986 ) .
   Google Scholar
• Hillier , Fredericks. , Lieberman , Gerald J , Operations Research, Fourth Edition , Holden-Day , San Francisco ( 1986 ) .
   Google Scholar
• Johnson , Norman L ,Kotz, Samuel, Continuous Univariate Distributions-I , John Wiley &Sons , New York ( 1970 ) .
   Google Scholar
• Kelton W. David , Law , Averill M , “The Transient Behavior of the M/M/s Queue, with Implications for Steady-State Simulation,” Operations Research , 33 . 378 – 396 ( 1985 ).
   Web of Science ®Google Scholar
• Kolesar , Peter , “Determining the Relation between Fire Engine Travel Times and Travel Distances in New York City,” Operations Research , 23 , 603 – 613 ( 1975 ).
   Web of Science ®Google Scholar
• Kolesar , Peter , Blum , Edward H , “Square Root Laws for Fire Engine Response Distances,” Management Science , 19 , 12, 1368 – 1378 ( 1973 ).
   Web of Science ®Google Scholar
• Larson , Richard C , 'Approximating the Performance of Urban Emergency Systems,” Operations Research , 23 , 845 – 868 ( 1979 ).
   Web of Science ®Google Scholar
• Larson , Richard C. , Odoni , Amadeo R , Urban Operations Research , Prentice Hall , Englewood Cliffs , NJ ( 1981 ) .
   Google Scholar
• Love , Robert F. , and Morris , J. G. , “Modelling Imer-City Road Distances by Mathematical Functions,” Operational Research Quarterly , 23 . 1 , 61 ( 1972 ).
   Google Scholar
• Love , Robert F , and Morris , J. G. , “Mathematical Models of Road Travel Distances,” Management Science , 25 , 2 , 130 – 139 ( 1979 ).
   Web of Science ®Google Scholar
• Smith , Stephen A , “Estimating Service Territory Size,” Management Science , 25 , 301 – 311 ( 1979 ).
   Web of Science ®Google Scholar
• Tijms , Henk C , Stochastic Modeling and Analysis - A Computational Approach , John Wiley & Sons , New York ( 1986 ) .
   Google Scholar
• Yao , David D , “Refining the Diffusion Approximation for the M/G/m Queue,” Operations Research , 33 , 1266 – 1277 ( 1985 ).
   Web of Science ®Google Scholar
• Handled by the Department of Engineering Statistics and Applied Probability.
   Google Scholar