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Journal of Broadcasting & Electronic Media Volume 59, 2015 - Issue 4
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Original Articles

Civil Interactivity: How News Organizations' Commenting Policies Explain Civility and Hostility in User Comments

Thomas B. KsiazekDepartment of Communication at Villanova UniversityView further author information
Pages 556-573 | Received 27 Sep 2014, Accepted 12 May 2015, Published online: 30 Nov 2015

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Anke Stoll, Lena Wilms & Marc Ziegele. (2023) Developing an Incivility Dictionary for German Online Discussions – a Semi-Automated Approach Combining Human and Artificial Knowledge. Communication Methods and Measures 17:2, pages 131-149.
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Gina M. Masullo, Marc Ziegele, Martin J. Riedl, Pablo Jost & Teresa K. Naab. (2022) Effects of A High-Person-Centered Response to Commenters Who Disagree on Readers’ Positive Attitudes toward A News Outlet’s Facebook Page. Digital Journalism 10:3, pages 493-515.
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Patrick Ferrucci & J. David Wolfgang. (2021) Inside or out? Perceptions of how Differing Types of Comment Moderation Impact Practice. Journalism Studies 22:8, pages 1010-1027.
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Sai Wang. (2021) Moderating Uncivil User Comments by Humans or Machines? The Effects of Moderation Agent on Perceptions of Bias and Credibility in News Content. Digital Journalism 9:1, pages 64-83.
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Florian Wintterlin, Tim Schatto-Eckrodt, Lena Frischlich, Svenja Boberg & Thorsten Quandt. (2020) How to Cope with Dark Participation: Moderation Practices in German Newsrooms. Digital Journalism 8:7, pages 904-924.
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Katherine M. Engelke. (2020) Enriching the Conversation: Audience Perspectives on the Deliberative Nature and Potential of User Comments for News Media. Digital Journalism 8:4, pages 447-466.
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Lena Frischlich, Svenja Boberg & Thorsten Quandt. (2019) Comment Sections as Targets of Dark Participation? Journalists’ Evaluation and Moderation of Deviant User Comments. Journalism Studies 20:14, pages 2014-2033.
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Gregory A. Cranmer & Jimmy Sanderson. (2018) “Rough Week for Testosterone”: Public Commentary around the Ivy League’s Decision to Restrict Tackle Football in Practice. Western Journal of Communication 82:5, pages 631-647.
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João Gonçalves. (2018) Aggression in news comments: how context and article topic shape user-generated content. Journal of Applied Communication Research 46:5, pages 604-620.
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Oren Soffer & Galit Gordoni. (2018) To Post or not to Post?. Journalism Studies 19:10, pages 1390-1408.
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Thomas B. Ksiazek. (2018) Commenting on the News. Journalism Studies 19:5, pages 650-673.
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Gina Masullo Chen & Paromita Pain. (2017) Normalizing Online Comments. Journalism Practice 11:7, pages 876-892.
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Renee BarnesRenee Barnes. 2018. Uncovering Online Commenting Culture. Uncovering Online Commenting Culture 67 91 .
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