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Original Articles

Education as Service: The Understanding of University Experience Through the Service Logic

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Pages 38-64 | Published online: 03 Jun 2009

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (60)

George Kofi Amoako, George Oppong Ampong, Antoinette Yaa Benewaa Gabrah, Felicia de Heer & Alex Antwi-Adjei. (2023) Service quality affecting student satisfaction in higher education institutions in Ghana. Cogent Education 10:2.
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Önder Kethüda & Yusuf Bilgin. (2023) The role of social media marketing activities in converting existing students into university advocates. Journal of Marketing for Higher Education 0:0, pages 1-22.
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Shahira El Alfy. (2023) Community orientation: an overlooked pillar of market-oriented higher education institutions. Journal of Marketing for Higher Education 33:2, pages 182-204.
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Nino Tandilashvili, Sophie Balech & Marina Tabatadze. (2023) The role of affective ties in the asymmetrical relationship between student satisfaction and loyalty. Comparative study of European business schools. Journal of Marketing for Higher Education 0:0, pages 1-25.
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Florent Girardin, Inès Blal & Renaud Lunardo. (2023) The role of brand authenticity for higher education institutions. Journal of Marketing for Higher Education 0:0, pages 1-21.
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Sapna Popli, Sumanjit Dass, Ashita Aggarwal & Antara Chakraborty. (2023) A customer experience lens for higher education in India using journey mapping and experience quality. Studies in Higher Education 48:3, pages 475-489.
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Önder Kethüda. (2023) Positioning strategies and rankings in the HE: congruence and contradictions. Journal of Marketing for Higher Education 33:1, pages 97-123.
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Arnold Japutra, Shasha Wang & Ting (Tina) Li. (2023) The influence of self-congruence and relationship quality on student educational involvement. Journal of Marketing for Higher Education 33:1, pages 40-57.
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Anh Mai To, Michael Mindzak, Narongsak Thongpapanl & Justin Mindzak. (2022) Social media branding strategies of universities and colleges in Canada: a mixed-method approach investigating post characteristics and contents. Journal of Marketing for Higher Education 0:0, pages 1-21.
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Maria de Fátima Cruz, Helena Alves & Ricardo Gouveia Rodrigues. (2022) A service-dominant logic of co-creation in higher education: emerging topics and conceptualizations. Journal of Marketing for Higher Education 0:0, pages 1-26.
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Mei Teh Goi, Vigneswari Kalidas & Norzita Yunus. (2022) Developing and testing a customer value co-creation model of higher education institutions. Journal of Marketing for Higher Education 0:0, pages 1-25.
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Önder Kethüda. (2022) Evaluating the influence of university ranking on the credibility and perceived differentiation of university brands. Journal of Marketing for Higher Education 0:0, pages 1-18.
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Ayşe Collins, Hasan Şimşek & Aygil Takır. (2022) Choosing a Higher Education destination: Marketing of where, why and how?. Journal of Marketing for Higher Education 0:0, pages 1-22.
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Jessica Prach, Ane Turner Johnson & Sarah Ferguson. (2022) College choice & the consumer: the impact of gender on higher education enrollment. Journal of Marketing for Higher Education 0:0, pages 1-21.
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Syed Aziz Anwar, M. Sadiq Sohail, Ahmed Ankit & Meera Al-Marri. (2021) Determinants of learner-centric brand equity for online universities in Gulf countries. Journal of Marketing for Higher Education 0:0, pages 1-20.
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Mollie Dollinger & Jessica Vanderlelie. (2021) Closing the loop: co-designing with students for greater market orientation. Journal of Marketing for Higher Education 31:1, pages 41-57.
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Mikko Koria, Rosana Vasques & Ida Telalbasic. (2020) Mind the Systemic Gap(s): Service Ecosystems for Early-Stage Entrepreneurs in the East Zone of São Paulo, Brazil. The Design Journal 23:6, pages 843-863.
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László Horváth. (2020) Psychological contract profiling for managing the learning experience of higher education students. European Journal of Higher Education 10:4, pages 377-396.
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Kjersti Karijord Smørvik & May Kristin Vespestad. (2020) Bridging marketing and higher education: resource integration, co-creation and student learning. Journal of Marketing for Higher Education 30:2, pages 256-270.
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Tornike Khoshtaria, Davit Datuashvili & Arian Matin. (2020) The impact of brand equity dimensions on university reputation: an empirical study of Georgian higher education. Journal of Marketing for Higher Education 30:2, pages 239-255.
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Shahira El Alfy & Abdulai Abukari. (2020) Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students. Journal of Marketing for Higher Education 30:1, pages 1-25.
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Tomaž Kolar, Vanja Erčulj & Lidija Weis. (2019) Multigroup validation of the service quality, customer satisfaction and performance links in higher education. The Service Industries Journal 39:13-14, pages 1004-1028.
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Evan H. Offstein & Rebecca M. Chory. (2019) In Defense of the Lecture: Revisiting and Reassessing Its Place within Management Pedagogy. Organization Management Journal 16:4, pages 350-362.
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Joanne T. Cao, Jamye Foster, Gallayanee Yaoyuneyong & Nina Krey. (2019) Hedonic and utilitarian value: the role of shared responsibility in higher education services. Journal of Marketing for Higher Education 29:1, pages 134-152.
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Ambreen Shahnaz & Samina Amin Qadir. (2019) Conflicting debates about marketization of higher education: Pakistani universities as a case in point. Cogent Arts & Humanities 6:1.
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Orlando Troisi, Mara Grimaldi, Francesca Loia & Gennaro Maione. (2018) Big data and sentiment analysis to highlight decision behaviours: a case study for student population. Behaviour & Information Technology 37:10-11, pages 1111-1128.
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Kevin Celuch, Dinko Bačić, Manfen W Chen, Jeanette Maier-Lytle & Jack Smothers. (2018) The Potential of Student Co-Creation in Extracurricular Experiences. Marketing Education Review 28:3, pages 230-243.
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Jing (Bill) Xu, Ada Lo & Joey Wu. (2018) Are students customers? Tourism and hospitality students’ evaluation of their higher education experience. Journal of Teaching in Travel & Tourism 18:3, pages 236-258.
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Elizabeth Nixon, Richard Scullion & Robert Hearn. (2018) Her majesty the student: marketised higher education and the narcissistic (dis)satisfactions of the student-consumer. Studies in Higher Education 43:6, pages 927-943.
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Martyn Polkinghorne, Gelareh Roushan & Julia Taylor. (2017) Considering the marketing of higher education: the role of student learning gain as a potential indicator of teaching quality. Journal of Marketing for Higher Education 27:2, pages 213-232.
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Marion R. Burford & Kaye Chan. (2017) Refining a strategic marketing course: Is a ‘flip’ a good ‘fit’?. Journal of Strategic Marketing 25:2, pages 152-163.
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Jodie Conduit, Carolin Plewa, Joanne Ho & Vinh Nhat Lu. (2017) Facilitating student interaction capabilities: the interplay of individual, group, and course-related factors. Journal of Strategic Marketing 25:2, pages 114-127.
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Melodi Guilbault. (2016) Students as customers in higher education: reframing the debate. Journal of Marketing for Higher Education 26:2, pages 132-142.
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Janne Tienari, Hanna-Mari Aula & Timo Aarrevaara. (2016) Built to be excellent? The Aalto University merger in Finland. European Journal of Higher Education 6:1, pages 25-40.
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Nadine M. Robinson & Kevin G. Celuch. (2016) Strategic and bonding effects of enhancing the student feedback process. Journal of Marketing for Higher Education 26:1, pages 20-40.
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Tamer H. Elsharnouby. (2015) Student co-creation behavior in higher education: the role of satisfaction with the university experience. Journal of Marketing for Higher Education 25:2, pages 238-262.
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Norazlyn Kamal Basha, Jillian C. Sweeney & Geoff Soutar. (2015) Effects of country and delivery mode on perceived risk in international higher education. Journal of Marketing for Higher Education 25:2, pages 171-203.
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David Fleischman, Maria Raciti & Meredith Lawley. (2015) Degrees of co-creation: an exploratory study of perceptions of international students’ role in community engagement experiences. Journal of Marketing for Higher Education 25:1, pages 85-103.
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Sanjai Kumar Parahoo, Heather Lea Harvey & Gihad Yakoob Abdelrahim Radi. (2014) Satisfaction of Tourists with Public Transport: An Empirical Investigation in Dubai. Journal of Travel & Tourism Marketing 31:8, pages 1004-1017.
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Jaakko Aspara, Hanna-Mari Aula, Janne Tienari & Henrikki Tikkanen. (2014) Struggles in organizational attempts to adopt new branding logics: the case of a marketizing university. Consumption Markets & Culture 17:6, pages 522-552.
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Ruby Roy Dholakia & Linda A. Acciardo. (2014) Branding a state university: doing it right. Journal of Marketing for Higher Education 24:1, pages 144-163.
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Tony Woodall, Alex Hiller & Sheilagh Resnick. (2014) Making sense of higher education: students as consumers and the value of the university experience. Studies in Higher Education 39:1, pages 48-67.
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Carla Childers, Kim Williams & Elyria Kemp. (2014) Emotions in the Classroom: Examining Environmental Factors and Student Satisfaction. Journal of Education for Business 89:1, pages 7-12.
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Stavros Kalafatis & Lesley Ledden. (2013) Carry-over effects in perceptions of educational value. Studies in Higher Education 38:10, pages 1540-1561.
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Savvas Papagiannidis. (2013) Adopting online taster courses in postgraduate recruitment: the case of a British business school. Studies in Higher Education 38:7, pages 1058-1078.
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Kim H. Williams, Carla Childers & Elyria Kemp. (2013) Stimulating and Enhancing Student Learning Through Positive Emotions. Journal of Teaching in Travel & Tourism 13:3, pages 209-227.
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Adam Nguyen & Joseph Rosetti. (2013) Overcoming potential negative consequences of customer orientation in higher education: closing the ideological gap. Journal of Marketing for Higher Education 23:2, pages 155-174.
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Sanjai K. Parahoo, Heather L. Harvey & Rana M. Tamim. (2013) Factors influencing student satisfaction in universities in the Gulf region: does gender of students matter?. Journal of Marketing for Higher Education 23:2, pages 135-154.
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Johanna Vuori. (2013) Are Students Customers in Finnish Higher Education?. Tertiary Education and Management 19:2, pages 176-187.
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Cathy Schofield, Debby Cotton, Karen Gresty, Pauline Kneale & Jennie Winter. (2013) Higher education provision in a crowded marketplace. Journal of Higher Education Policy and Management 35:2, pages 193-205.
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John Walker. (2011) English Language Teaching management research in post-compulsory contexts: still ‘crawling out’?. Research in Post-Compulsory Education 16:4, pages 489-508.
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Jana Bowden & Leigh Wood. (2011) Sex doesn't matter: the role of gender in the formation of student-university relationships. Journal of Marketing for Higher Education 21:2, pages 133-156.
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JanaLay-Hwa Bowden. (2011) Engaging the Student as a Customer: A Relationship Marketing Approach. Marketing Education Review 21:3, pages 211-228.
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Lesley Ledden, StavrosP. Kalafatis & Alex Mathioudakis. (2011) The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination. Journal of Marketing Management 27:11-12, pages 1232-1260.
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Rajani Naidoo, Avi Shankar & Ekant Veer. (2011) The consumerist turn in higher education: Policy aspirations and outcomes. Journal of Marketing Management 27:11-12, pages 1142-1162.
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Jeanette Baird & George Gordon. (2009) Beyond the Rhetoric: A framework for evaluating improvements to the student experience. Tertiary Education and Management 15:3, pages 193-207.
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Quynh Hoa Le, Rachel Fuller, Thu-Hang Hoang & Ninh Nguyen. Branding in higher education: a bibliometric analysis and research agenda. Journal of Marketing for Higher Education 0:0, pages 1-24.
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