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Journal of Computer Information Systems Volume 58, 2018 - Issue 2
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Original Articles

How Client Capabilities, Vendor Configuration, and Location Impact BPO Outcomes

Jonathan WhitakerUniversity of Richmond, Richmond, VA, USACorrespondence[email protected]
,
Sanjeev KumarUniversity of Michigan, Ann Arbor, MI, USA
&
M. S. KrishnanUniversity of Michigan, Ann Arbor, MI, USA
Pages 180-191 | Published online: 03 Oct 2016

Citations (5)

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Read on this site (2)

Jonathan Whitaker, M.S. Krishnan, Claes Fornell & Forrest Morgeson. (2020) How Does Customer Service Offshoring Impact Customer Satisfaction?. Journal of Computer Information Systems 60:6, pages 569-582.
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Alessio Ishizaka & Cristina López. (2019) Cost-benefit AHPSort for performance analysis of offshore providers. International Journal of Production Research 57:13, pages 4261-4277.
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Articles from other publishers (3)

Sukruth Suresh & T. Ravichandran. (2021) Value Gains in Business Process Outsourcing: The Vendor Perspective. Information Systems Frontiers 24:2, pages 677-690.
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Lu Lu, Gary Gregory & Shawn Thelen. (2020) Influence of country of origin and type of information exchanged on consequences of offshore service sentiment. Journal of Service Theory and Practice 30:3, pages 233-255.
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Jonathan Whitaker, Mayuram S. Krishnan & Claes Fornell. (2008) Does Offshoring Impact Customer Satisfaction?. SSRN Electronic Journal.
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