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Communication Reports Volume 10, 1997 - Issue 2
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Original Articles

Appropriateness and effectiveness of image repair strategies

William L. Benoit Professor in the Department of Communication, University of Missouri,
&
Shirley Drew Associate Professor in the Department of Communication, Pittsburgh State University,
Pages 153-163 | Published online: 21 May 2009

Citations (89)

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Yiwei Wang. (2020) Lingering guilt and shame: Emotional burdens upon those who intended but failed to apologize. The Journal of Social Psychology 160:5, pages 675-687.
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Chris Hanna & James T. Morton. (2020) Urban Meyer Needs an Image Repair Coach. Journal of Global Sport Management 5:2, pages 167-183.
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Yiwei Wang & Matthew S. McGlone. (2020) Did I Offend You or Did It? Agency Assignment in Interpersonal Apology. Discourse Processes 57:1, pages 66-80.
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Denise P. Ferguson, J. D. Wallace & Robert C. Chandler. (2018) Hierarchical consistency of strategies in image repair theory: PR practitioners’ perceptions of effective and preferred crisis communication strategies. Journal of Public Relations Research 30:5-6, pages 251-272.
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Chad Wickman. (2014) Rhetorical Framing in Corporate Press Releases: The Case of British Petroleum and the Gulf Oil Spill. Environmental Communication 8:1, pages 3-20.
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Aili Peyton & Ryan Goei. (2013) The Effectiveness of Explicit Demand and Emotional Expression Apology Cues in Predicting Victim Readiness to Accept an Apology. Communication Studies 64:4, pages 411-430.
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Joy Smithson & Steven Venette. (2013) Stonewalling as an Image-Defense Strategy: A Critical Examination of BP's Response to the Deepwater Horizon Explosion. Communication Studies 64:4, pages 395-410.
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Katie Neary Dunleavy & Kelley Dougherty. (2013) Marital Partners' Perceptions of Effective Message Repair. Qualitative Research Reports in Communication 14:1, pages 44-52.
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AngelaM. Jerome & RobertC. Rowland. (2009) The Rhetoric of Interorganizational Conflict: A Subgenre of Organizational Apologia. Western Journal of Communication 73:4, pages 395-417.
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Katie Neary Dunleavy, AlanK. Goodboy, Melanie Booth-Butterfield, RobertJ. Sidelinger & Sara Banfield. (2009) Repairing Hurtful Messages in Marital Relationships. Communication Quarterly 57:1, pages 67-84.
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WilliamL. Benoit. (2000) Another visit to the theory of image restoration strategies. Communication Quarterly 48:1, pages 40-43.
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