Citations (23)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (8)
Alireza Nazarian, Mohammadjavad Shabankareh, Alireza Ranjbaran, Narges Sadeghilar & Peter Atkinson. (2023) Determinants of Intention to Revisit in Hospitality Industry: A Cross-Cultural Study Based on Globe Project. Journal of International Consumer Marketing 0:0, pages 1-18.
Read now
Read now
Tamather Shatnawi. (2019) Development of an Integrated Conceptual Framework for Electronic Hedonic Service Quality (e-HSQ): An Exploratory Study. Journal of Internet Commerce 18:4, pages 395-427.
Read now
Read now
Arilova A. Randrianasolo. (2018) Organizational Legitimacy, Corporate Social Responsibility, and Bottom of the Pyramid Consumers. Journal of International Consumer Marketing 30:3, pages 206-218.
Read now
Read now
Luc Honore Petnji Yaya, Frederic Marimon & Martí Casadesús. (2017) The expert experience in adopting the E-S-QUAL scale. Total Quality Management & Business Excellence 28:11-12, pages 1307-1321.
Read now
Read now
Venkatapparao Mummalaneni, Juan (Gloria) Meng & Kevin M. Elliott. (2016) Consumer Technology Readiness and E-Service Quality in E-Tailing: What is the Impact on Predicting Online Purchasing?. Journal of Internet Commerce 15:4, pages 311-331.
Read now
Read now
Merce Bernardo, Josep Llach, Frederic Marimon & M. Mar Alonso-Almeida. (2013) The balance of the impact of quality and recovery on satisfaction: the case of e-travel. Total Quality Management & Business Excellence 24:11-12, pages 1390-1404.
Read now
Read now
Luc
Honore Petnji Yaya, Frederic Marimon & Marti
Casadesus Fa. (2012) Assessing e-service quality: the current state of E-S-QUAL. Total Quality Management & Business Excellence 23:11-12, pages 1363-1378.
Read now
Read now
Frederic Marimon, Luc
Honore Petnji Yaya & Marti Casadesus Fa. (2012) Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain. Total Quality Management & Business Excellence 23:7-8, pages 769-787.
Read now
Read now
Articles from other publishers (15)
Evandro Luiz Lopes, Otávio Bandeira de Lamônica Freire & Eliane Herrero Lopes. (2019) Competing scales for measuring perceived quality in the electronic retail industry: A comparison between E-S-Qual and E-TailQ. Electronic Commerce Research and Applications 34, pages 100824.
Crossref
Crossref
Javad Khazaei Pool, Ali Dehghan, Hadi Balouei Jamkhaneh, Akbar Jaberi & Maryam Sharifkhani. 2018. Sports Media, Marketing, and Management. Sports Media, Marketing, and Management
470
485
.
Gazal Punyani & Sourabh Sharma. 2018. Start-Up Enterprises and Contemporary Innovation Strategies in the Global Marketplace. Start-Up Enterprises and Contemporary Innovation Strategies in the Global Marketplace
219
233
.
김대룡 & DONG-KWON MIN. (2017) Assessing the Reliability and Validity of eSR-Q, an e-Service Recovery Quality Measurement Scale, from American Consumers’ Perspective. Journal of New Industry and Business 35:2, pages 47-71.
Crossref
Crossref
Sharron J. Lennon & Jung-Hwan Kim. 2016. Web-Based Services. Web-Based Services
160
186
.
Frederic Marimon, María del Mar Alonso-Almeida, Merce Bernardo & Josep Llach. (2015) Is It Possible to Retain Customer Loyalty When a Service Has Failed?. Human Factors and Ergonomics in Manufacturing & Service Industries 25:5, pages 599-613.
Crossref
Crossref
Sharron J. Lennon & Jung-Hwan Kim. (2015) Making Sense of the E-Service Quality Literature. International Journal of Service Science, Management, Engineering, and Technology 6:1, pages 37-62.
Crossref
Crossref
Abednego Feehi Okoe, Henry Boateng, Fidelis Quansah & Asante Bismark Omane. (2014) Self Esteem, Customer Identification and Willingness to Pay Price Premium: Evidence from Young Consumers Market. Asian Journal of Marketing 9:1, pages 27-37.
Crossref
Crossref
Anusorn Panya & Lachana Ramingwong. (2014) A framework for building trust in B2C E-commerce based on consumer's viewpoint in Thailand. A framework for building trust in B2C E-commerce based on consumer's viewpoint in Thailand.
Suresh Kandulapati & Raja Shekhar Bellamkonda. (2014) E-service quality: a study of online shoppers in India. American Journal of Business 29:2, pages 178-188.
Crossref
Crossref
Hae Min Kim & Danuta A. Nitecki. (2015) A proposed scale for measuring the quality of social media services: An E‐S‐QUAL approach. Proceedings of the American Society for Information Science and Technology 51:1, pages 1-4.
Crossref
Crossref
Josep Llach, Frederic Marimon, María del Mar Alonso-Almeida & Merce Bernardo. (2013) Determinants of online booking loyalties for the purchasing of airline tickets. Tourism Management 35, pages 23-31.
Crossref
Crossref
Ahmad Jusoh, Norhayati Zakuan, Ahamad Zaidi Bahari, Mohd Shoki Md. Ariff & Muiz Hayat. (2012) Determining the Effects of Mobile Broadband Counter Service as Moderator Variable to the Relationship between Service Quality and Customer Satisfaction. Procedia - Social and Behavioral Sciences 40, pages 264-268.
Crossref
Crossref
Jungwoo Lee, Myung Suk Cha & Cheulhyun Cho. 2012. Contemporary Research on E-business Technology and Strategy. Contemporary Research on E-business Technology and Strategy
335
351
.
Luc Honore Petnji Yaya, Frederic Marimon & Marti Casadesus. (2011) Customer's loyalty and perception of ISO 9001 in online banking. Industrial Management & Data Systems 111:8, pages 1194-1213.
Crossref
Crossref