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Articles

Improving operational performance through knowledge exchange with customers

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Pages 658-670 | Accepted 02 Feb 2012, Published online: 12 Mar 2012

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Read on this site (10)

Mercedes Fajardo Ortiz, Martha Lucía Cruz Rincón, Ricardo Santa, Thomas Tegethoff & Maicol Leandro Quijano Romero. (2023) Knowledge transfer and superior performance in entrepreneurial SMEs in emerging countries: the mediating role of absorption and learning capabilities. Small Enterprise Research 30:3, pages 343-373.
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Wenjin Hu, Stephan M. Wagner & Yongyi Shou. (2023) Manufacturing firms’ credibility towards customers and operational performance: the counteracting roles of corruption and ICT readiness. International Journal of Logistics Research and Applications 0:0, pages 1-17.
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Tomás Seosamh Harrington, Jagjit Singh Srai & Mukesh Kumar. (2019) Knowledge management in SMEs and MNCs: matching knowledge mobility mechanisms to supply network configuration profiles. Production Planning & Control 30:10-12, pages 971-994.
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Rana Tassabehji, Jyoti L. Mishra & Carine Dominguez-Péry. (2019) Knowledge sharing for innovation performance improvement in micro/SMEs: an insight from the creative sector. Production Planning & Control 30:10-12, pages 935-950.
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Qing Hu, Sharon Williams, Robert Mason & Pauline Found. (2019) Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs. Production Planning & Control 30:10-12, pages 866-880.
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Piera Centobelli, Roberto Cerchione & Emilio Esposito. (2019) Efficiency and effectiveness of knowledge management systems in SMEs. Production Planning & Control 30:9, pages 779-791.
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María del Rosario Pérez-Salazar, Alberto A. Aguilar-Lasserre, Miguel Gastón Cedillo-Campos, Ulises Juárez-Martínez & Rubén Posada-Gómez. (2019) Processes and measurement of knowledge management in supply chains: an integrative systematic literature review. International Journal of Production Research 57:7, pages 2136-2159.
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Zahir Irani, Amir M. Sharif, Thanos Papadopoulos & Peter E. D. Love. (2017) Social media and Web 2.0 for knowledge sharing in product design. Production Planning & Control 28:13, pages 1047-1065.
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Vishal Ashok Bhosale & Ravi Kant. (2016) An integrated ISM fuzzy MICMAC approach for modelling the supply chain knowledge flow enablers. International Journal of Production Research 54:24, pages 7374-7399.
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Melanie E. Kreye. (2016) Employee motivation in product-service system providers. Production Planning & Control 27:15, pages 1249-1259.
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Articles from other publishers (10)

David Bamford, Iain Reid, Paul Forrester, Benjamin Dehe, Jim Bamford & Marina Papalexi. (2023) An empirical investigation into UK university–industry collaboration: the development of an impact framework. The Journal of Technology Transfer.
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Lujie Chen, Mengqi Jiang, Taiyu Li, Fu Jia & Ming K. Lim. (2023) Supply chain learning and performance: a meta-analysis. International Journal of Operations & Production Management 43:8, pages 1195-1225.
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Ibrahim Yazici, Omer Faruk Beyca, Omer Faruk Gurcan, Halil Zaim, Dursun Delen & Selim Zaim. (2020) A comparative analysis of machine learning techniques and fuzzy analytic hierarchy process to determine the tacit knowledge criteria. Annals of Operations Research 308:1-2, pages 753-776.
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Alfred Bo Shing Lee, Felix T.S. Chan & Xiaodie Pu. (2018) Impact of supplier development on supplier’s performance. Industrial Management & Data Systems 118:6, pages 1192-1208.
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Marcus Adam. (2018) The Role of Human Resource Management (HRM) for the Implementation of Sustainable Product-Service Systems (PSS)—An Analysis of Fashion Retailers. Sustainability 10:7, pages 2518.
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Vishal Ashok Bhosale, Ravi Kant & Ravi Shankar. (2018) Investigating the impact of knowledge flow enablers on SC performance in Indian manufacturing organizations. Benchmarking: An International Journal 25:2, pages 426-449.
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Paichin Huang & Chialing Yao. (2017) Effect of Learning Organization on Organizational Communication and Organizational Creativity in High-Tech Industry. EURASIA Journal of Mathematics, Science and Technology Education 13:12.
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Patrik Jonsson & Paulina Myrelid. (2016) Supply chain information utilisation: conceptualisation and antecedents. International Journal of Operations & Production Management 36:12, pages 1769-1799.
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Jie Yang, Guangsheng Yu, Mingyu Liu & Mingjie Rui. (2016) Improving learning alliance performance for manufacturers: Does knowledge sharing matter?. International Journal of Production Economics 171, pages 301-308.
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Bożena Hoła & Marek Sawicki. (2014) Tacit Knowledge Contained in Construction Enterprise Documents. Procedia Engineering 85, pages 231-239.
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