Citations (133)
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Yen-Ku Kuo & Kung-Don Ye. (2009) The causal relationship between service quality, corporate image and adults' learning satisfaction and loyalty: A study of professional training programmes in a Taiwanese vocational institute. Total Quality Management & Business Excellence 20:7, pages 749-762.
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N. Soutar. (2009) Patrons' intentions to continue using a recreation centre: a suggested model. Managing Leisure 14:3, pages 177-194.
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Anders
H. Westlund, Mari Källström & Johan Parmler. (2008) SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation. Total Quality Management & Business Excellence 19:7-8, pages 855-869.
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Leigh Robinson. (2006) Customer Expectations of Sport Organisations. European Sport Management Quarterly 6:1, pages 67-84.
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Carlos Bou-Llusar, César Camisón-Zornoza & Ana
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