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Total Quality Management Volume 11, 2000 - Issue 3
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Original Articles

Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective

Martin Wetzels
,
Ko De Ruyter
&
Jos Lemmink
Pages 307-318 | Published online: 25 Aug 2010

Citations (8)

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Read on this site (1)

Ye Ren & Desmond Lam. (2016) An investigation into the link between service quality dimensionality and positive word-of-mouth intention in Mainland China. Journal of Marketing Communications 22:5, pages 513-523.
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Articles from other publishers (7)

Ioannis Rizomyliotis, Minas N. Kastanakis, Apostolos Giovanis, Kleopatra Konstantoulaki & Ioannis Kostopoulos. (2022) “How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment. Journal of Business Research 153, pages 329-340.
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Mohammed Abdur Razzaque. 2015. Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference. Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference 234 239 .
Geoffrey N. Soutar & Shaun Ridley. (2008) Looking at leaders: a conjoint analysis. Leadership & Organization Development Journal 29:5, pages 461-472.
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J. MARK MUNOZ, PETER RAVEN & DIANNE H. B. WELSH. (2011) RETAIL SERVICE QUALITY EXPECTATIONS AND PERCEPTIONS AMONG PHILIPPINE SMALL/MEDIUM ENTERPRISES. Journal of Developmental Entrepreneurship 11:02, pages 145-156.
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Dianne H. B. WelshPeter Raven. (2016) Family Business in the Middle East: An Eexploratory Study of Retail Management in Kuwait and Lebanon. Family Business Review 19:1, pages 29-48.
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Peter Raven & Dianne H.B. Welsh. (2004) An exploratory study of influences on retail service quality: a focus on Kuwait and Lebanon. Journal of Services Marketing 18:3, pages 198-214.
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Anders Gustafsson, Andreas Herrmann & Frank Huber. 2001. Conjoint Measurement. Conjoint Measurement 5 46 .

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