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Total Quality Management Volume 12, 2001 - Issue 7-8
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Original Articles

Implementation of total quality management in small organizations: A case study in Sweden

Jonas Hansson Division of Quality Technology and Statistics, Luleå University of Technology, Luleå, SE-971 87, SwedenCorrespondence[email protected]
Pages 988-994 | Published online: 07 Sep 2007

Citations (7)

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Read on this site (1)

Jeevan Jyoti, Sumeet Kour & Jyoti Sharma. (2017) Impact of total quality services on financial performance: role of service profit chain. Total Quality Management & Business Excellence 28:7-8, pages 897-929.
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Articles from other publishers (6)

Mahour Mellat Parast & Arsalan Safari. (2022) Enhancing the quality and competitiveness of small businesses: A pooled cross-sectional analysis. International Journal of Production Economics 246, pages 108410.
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Pernilla Ingelsson & Anna Mårtensson. (2014) Measuring the importance and practices of Lean values. The TQM Journal 26:5, pages 463-474.
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Joo Y. Jung & Soonkwan Hong. (2008) Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora. International Journal of Quality & Reliability Management 25:8, pages 793-808.
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Denis Harrington & Mary Keating. (2016) Quality Management Initiatives in Irish Hotels — Emerging Agendas in a Changing Environment. Tourism and Hospitality Research 6:4, pages 267-283.
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Mary Keating & Denis Harrington. (2003) The challenges of implementing quality in the Irish hotel industry. Journal of European Industrial Training 27:9, pages 441-453.
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Jonas Hansson, Fredrik Backlund & Liselott Lycke. (2003) Managing commitment: increasing the odds for successful implementation of TQM, TPM or RCM. International Journal of Quality & Reliability Management 20:9, pages 993-1008.
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