References
- Barad , M. 1996 . Total quality management . International Encyclopedia of Business and Management , 5
- Beer , M. , Eisenstat , R. A. and Spector , B. 1990 . Why change programs don't produce change . Harvard Business Review , 68 November–December : 158 – 166 .
- Czarniawska , B. 1999 . Writing Management—Organisational Theory as a Literary Genre , Oxford : Oxford University Press .
- Dahlgaard , J. J. , Kanji , G. K. and Kristensen , K. 1995 . “ A comparison of TQM-performance in the Nordic and East Asian countries ” . In Total Quality Management, Proceedings of the First World Congress , London : Chapman & Hall .
- Dale , B. G. 1994 . Managing Quality , London : Prentice Hall Europe .
- Davidsson , P. , Lindmark , L. and Olofsson , C. 1994 . Dynamiken i Svenskt Näringsliv (The Dynamics of Swedish Business) , Lund : Studentlitteratur .
- Davidsson , P. , Lindmark , L. and Olofsson , C. 1996 . Näringslivsdynamik under 90-talet (Business Dynamics During the Nineties) , Stockholm : Nutek .
- Eneroth , B. 1986 . Hur mäter man “Vackert”? Grundbok i Kvalitativ Metod (How do you Measure “Beautiful”? The Basics of Qualitative Research) , Stockholm : Akademilitteratur .
- Garvin , D. A. 1988 . Managing Quality , New York : The Free Press .
- Ghobadian , A. and Gallear , D. 1995 . Total quality management in SMEs . Omega International Journal of Management Science , 24 ( 1 ) : 83 – 106 .
- Ghobadian , A. and Gallear , D. 1997 . TQM and organisational size . International Journal of Operations & Production Management , 17 ( 2 ) : 121 – 163 .
- Grieves , J. 2000 . Images of change . Journal of Management Development , 19 ( 5 ) : 345 – 447 .
- Haksever , C. 1996 . Total quality management in the small business environment . Business Horizons , 39 ( 2 )
- Hansson, J. (2001) Implementation of TQM in small organisations—experiences from award winners in Sweden, Licentiate Thesis 2001:13, Division of Quality Technology and Statistics, Luleå, Luleå University of Technology
- Hatch , M. J. 1997 . Organization Theory. Modern Symbolic and Postmodern Perspectives , Oxford : Oxford University Press .
- Hellsten , U. and Klefsjö , B. 2000 . TQM as a management system consisting of values, techniques and tools . The TQM Magazine , 12 ( 4 ) : 238 – 244 .
- Hendricks , K. B. and Singhal , V. R. 1999 . Don't count TQM out—evidence shows implementation pays off in a big way . Quality Progress , 32 ( 4 ) : 35 – 42 .
- Hodgetts , R. M.. 1996 . Implementing TQM in Small and Medium-sized Organisations , New York : AMACOM .
- Holliday , R. 1995 . Investigating Small Firms , London : Routledge .
- Huxtable , N. 1995 . Small Business Total Quality , London : Chapman & Hall .
- Johannisson , B. and Landström , H. 1999 . Images of Entrepreneurship and Small Business—Emergent Swedish Contributions to Academic Research , Lund : Studentlitteratur .
- Juran , J. M. 1995 . Managerial Breakthrough , New York : McGraw-Hill .
- Kotter , J. P. 1996 . Leading Change , Boston : Harvard Business School Press .
- Lagrosen , S. 2000 . Born with quality. TQM in a maternity clinic . The International Journal of Public Sector Management , 13 ( 5 ) : 467 – 475 .
- Miles , M. B. and Huberman , A. M. 1984 . Qualitative Data Analysis. A Sourcebook of New Methods , Newbury Park : Sage Publications .
- Moreno-Luzon , M. D. 1993 . Can total quality management make small firms competitive? . Total Quality Management , 4 ( 2 ) : 165 – 181 .
- North , J. , Blackburn , R. A. and Curran , J. 1998 . The Quality Business—Quality Issues and Smaller Firms , London : Routledge .
- Oakland , J. S. 1989 . Total Quality Management—The Route to Improving Performance , Oxford : Butterworth-Heinemann .
- Pressman , J. L. and Wildavsky , A. B. 1973 . Implementation—How Great Expectations in Washington are Dashed in Oakland , Berkeley : University of California Press .
- Sandström , B. 2000 . Att Lyckas som Förändringsledare (To Succeed as Change Manager) , Stockholm : Industrilitteratur AB .
- Senge , P. M. 1990 . The Fifth Discipline—The Art & Practice of the Learning Organisation , London : Century Business .
- Storey , D. J. 1994 . Understanding the Small Business Sector , London : International Thomson Publishing .
- Tichy , N. M. 1983 . Managing Strategic Change: Technical, Political and Cultural Dynamics , New York : Chichester, Wiley .
- Welsh , J. A. and White , J. F. 1981 . A small business is not a little big business . Harvard Business Review , July–August : 18 – 32 .
- Yin , R. K. 1994 . Case Study Research. Design And Methods , Thousand Oaks, CA : Sage Publications .
- Yusof , S. M. and Aspinwall , E. 2000 . A conceptual framework for TQM implementation for SMEs . The TQM Magazine , 12 ( 1 ) : 31 – 37 .