Citations (17)
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Zinan Wang & Reinhard Meckl. (2022) Prioritising critical success factors of total quality management in autonomous driving business models: A comparison between Germany and China. Cogent Business & Management 9:1.
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Zinan Wang & Reinhard Meckl. (2020) Critical success factors of total quality management in autonomous driving business models. Cogent Engineering 7:1.
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Ben Clegg, Roya Gholami & Mine Omurgonulsen. (2013) Quality management and performance: a comparison between the UK and Turkey. Production Planning & Control 24:12, pages 1015-1031.
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James
Osei Mensah, Gorkem Copuroglu & Fred
Appiah Fening. (2012) Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business 13:2, pages 123-133.
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Musa Pinar, Tulay Girard & Zeliha Eser. (2011) An Exploratory Study of Consumer-Based Brand Equity in Turkish Banking Industry. Services Marketing Quarterly 32:4, pages 282-301.
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Phuong Anh Nguyen & Alan G. Robinson. (2010) Managing Continuous Improvement in Vietnam: Unique Challenges and Approaches to Overcome Them. Quality Management Journal 17:2, pages 27-41.
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Musa Pinar, Zeliha Eser & Sandy Strasser. (2009) Using Mystery Shopping to Compare the Service Quality of Banks in Turkey. Services Marketing Quarterly 31:1, pages 1-26.
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Articles from other publishers (10)
Durgesh Pattanayak, Maddulety Koilakuntla & Plavini Punyatoya. (2017) Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector. International Journal of Quality & Reliability Management 34:3, pages 362-377.
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Barbara Aquilani, Cecilia Silvestri, Alessandro Ruggieri & Corrado Gatti. (2017) A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal 29:1, pages 184-213.
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Ali Mohammad Mosadeghrad. (2014) Why TQM programmes fail? A pathology approach. The TQM Journal 26:2, pages 160-187.
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M. Kamil Kozan, Canan Ergin & Kadir Varoglu. (2014) Bases of power and conflict intervention strategy: a study on Turkish managers. International Journal of Conflict Management 25:1, pages 38-60.
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James Osei Mensah, Gorkem Copuroglu & Fred Appiah Fening. (2012) The status of total quality management (TQM) in Ghana. International Journal of Quality & Reliability Management 29:8, pages 851-871.
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Tipparat Laohavichien, Lawrence D. Fredendall & R. Stephen Cantrell. (2011) Leadership and quality management practices in Thailand. International Journal of Operations & Production Management 31:10, pages 1048-1070.
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Alexandros G. Psychogios. (2010) A four‐fold regional‐specific approach to TQM. International Journal of Quality & Reliability Management 27:9, pages 1036-1053.
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Osman M. Karatepe & Mehmet Tekinkus. (2006) The effects of work‐family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front‐line employees. International Journal of Bank Marketing 24:3, pages 173-193.
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Yilmaz Üstüner & Seli̇m Coşkun. (2004) Quality management in the Turkish public sector: a survey. Public Administration and Development 24:2, pages 157-171.
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Siew Hock Ow & M.H. Yaacob. (1996) A survey on software quality assurance-a Malaysian perspective. A survey on software quality assurance-a Malaysian perspective.