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Volume 12, Issue 6

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 12, Issue 6 (2001)

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Total Quality Management, Volume 12, Issue 6 (2001)

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Original Articles

Article

Looking beyond audit-oriented evaluation of gauge repeatability and reproducibility: A case study

Tirthankar Dasgupta & S. V. S. N. Murthy

Pages: 649-655

Published online: 25 Aug 2010

AbstractforLooking beyond audit-oriented evaluation of gauge repeatability and reproducibility: A case study | References | PDF (124.1 KB)

69 Views
10 CrossRef citations
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Article

Global perspectives on quality

Navin Shamji Dedhia

Pages: 657-668

Published online: 25 Aug 2010

AbstractforGlobal perspectives on quality | References | PDF (144.4 KB)

102 Views
3 CrossRef citations
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Article

Joint adoption of ISO 14000-ISO 9000 occupational risk prevention practices in Spanish industrial companies: A descriptive study

Jesús Angel Del Brio, Esteban Fernández, Beatriz Junquera & Camilo José Vázquez

Pages: 669-686

Published online: 25 Aug 2010

AbstractforJoint adoption of ISO 14000-ISO 9000 occupational risk prevention practices in Spanish industrial companies: A descriptive study | References | PDF (195.8 KB)

62 Views
12 CrossRef citations
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Article

Looking at the whole picture in performance improvement programmes

Kostas N. Dervitsiotis

Pages: 687-700

Published online: 25 Aug 2010

AbstractforLooking at the whole picture in performance improvement programmes | References | PDF (197.2 KB)

35 Views
3 CrossRef citations
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Article

Measuring leadership excellence

Gopal K. Kanji & Patrícia Moura e Sa´

Pages: 701-718

Published online: 25 Aug 2010

AbstractforMeasuring leadership excellence | References | PDF (215.4 KB)

1172 Views
42 CrossRef citations
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Article

Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions

Juan Carlos Bou-Llusar, César Camisón-Zornoza & Ana Belén Escrig-Tena

Pages: 719-734

Published online: 25 Aug 2010

AbstractforMeasuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions | References | PDF (223.4 KB)

1049 Views
69 CrossRef citations
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Article

Great expectations: Investors in People in Scottish tourism

G. A. Maxwell, M. MacRae, M. Adam & A. MacVicar

Pages: 735-744

Published online: 25 Aug 2010

AbstractforGreat expectations: Investors in People in Scottish tourism | References | PDF (122 KB)

85 Views
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Article

Critical factors for successful total quality management implementation in Turkey: Evidence from the banking sector

Kamel Mellahi & Fayeza Eyuboglu

Pages: 745-756

Published online: 25 Aug 2010

AbstractforCritical factors for successful total quality management implementation in Turkey: Evidence from the banking sector | References | PDF (160.2 KB)

335 Views
17 CrossRef citations
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Article

Reality check: The identification of service gaps in the NHS

Uche Nwabueze

Pages: 757-771

Published online: 25 Aug 2010

AbstractforReality check: The identification of service gaps in the NHS | References | PDF (213.2 KB)

65 Views
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Article

Current people management activities in world-class organizations

Susan Oakland & John S. Oakland

Pages: 773-788

Published online: 25 Aug 2010

AbstractforCurrent people management activities in world-class organizations | References | PDF (600.7 KB)

475 Views
33 CrossRef citations
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Article

Beyond quality circles and improvement teams

J. C. Prado

Pages: 789-798

Published online: 25 Aug 2010

AbstractforBeyond quality circles and improvement teams | References | PDF (140.2 KB)

171 Views
14 CrossRef citations
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Book Reviews

Book Review

Book review

Page: 799

Published online: 25 Aug 2010

CitationforBook review | PDF (34.3 KB)

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Total Quality Management & Business Excellence (Vol.12, Iss.6, 2001)

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