Citations (25)
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Tajammal Hussain, Rick Edgeman & Jacob Kjær Eskildsen. (2020) Knowledge-based intellectual structure of research in business excellence (1995–2015). Total Quality Management & Business Excellence 31:11-12, pages 1171-1194.
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Matthias Thürer, Ivan Tomašević, Mark Stevenson, Lawrence D. Fredendall & Charles W. Protzman. (2018) On the meaning and use of excellence in the operations literature: a systematic review. Total Quality Management & Business Excellence 0:0, pages 1-28.
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Malak Aoun & Norlena Hasnan. (2017) Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals. Total Quality Management & Business Excellence 28:1-2, pages 1-11.
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Hsin
Hsin Chang, Shuang-Shii Chuang & Shu
Han Chao. (2011) Determinants of cultural adaptation, communication quality, and trust in virtual teams' performance. Total Quality Management & Business Excellence 22:3, pages 305-329.
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Hsin
Hsin Chang, Yao-Hua Wang & Wen-Ying Yang. (2009) The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value. Total Quality Management & Business Excellence 20:4, pages 423-443.
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Hsin
Hsin Chang & Po
Wen Ku. (2009) Implementation of relationship quality for CRM performance: Acquisition of BPR and organisational learning. Total Quality Management & Business Excellence 20:3, pages 327-348.
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Ozkan Tutuncu & Deniz Kucukusta. (2007) Relationship between Organizational Commitment and EFQM Business Excellence Model: A Study on Turkish Quality Award Winners. Total Quality Management & Business Excellence 18:10, pages 1083-1096.
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Hsin Hsin Chang. (2007) Critical Factors and Benefits in the Implementation of Customer Relationship Management. Total Quality Management & Business Excellence 18:5, pages 483-508.
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Ching-Chow Yang. (2006) Establishment of a Quality-Management System for Service Industries. Total Quality Management & Business Excellence 17:9, pages 1129-1154.
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Hsin
Hsin Chang. (2006) An Empirical Evaluation of Performance Measurement Systems for Total Quality Management. Total Quality Management & Business Excellence 17:8, pages 1093-1109.
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Hsin
Hsin Chang. (2006) Development of performance measurement systems in quality management organisations. The Service Industries Journal 26:7, pages 765-786.
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Hsin Chang. (2005) The influence of continuous improvement and performance factors in total quality organization. Total Quality Management & Business Excellence 16:3, pages 413-437.
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Thomas Pock, Anders Westlund & Fritz Fahrni. (2004) Gaining Bilateral Benefit through
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Articles from other publishers (12)
I. V. Katunina & Yu. A. Fomina. (2021) IN SEARCH OF EXCELLENCE IN SOCIAL ENTREPRENEURSHIP PROJECT MANAGEMENT: EXPERIENCE AND STANDARDS OF THE EUROPEAN UNION. Strategic decisions and risk management 12:1, pages 92-101.
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Amy Chu May Yeo, Xiu Lei Moh & Boon Tiong Low. (2021) The Influence of E-Servicescape on Mobile Shopping Intention: The Mediating Role of Customer Satisfaction. HOLISTICA – Journal of Business and Public Administration 12:2, pages 64-92.
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P. S. Aithal. (2021) Business Excellence through the Theory of Accountability. International Journal of Case Studies in Business, IT, and Education, pages 88-115.
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Sorin-George Toma & Paul Marinescu. (2018) Business excellence models: a comparison. Proceedings of the International Conference on Business Excellence 12:1, pages 966-974.
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Satyendra Kumar Breja, Devinder Kumar Banwet & K C Iyer. (2016) Towards sustainable excellence: strategic analysis of Deming Prize winning companies. The TQM Journal 28:3, pages 390-410.
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June-Duk Kwon, Chiho Yoon, Hyun-Jong Oh, Beom-Gyu Park & Yang-Kyun Kim. (2015) A Study on Causality between Total Quality Management and Performance of Secondary-Care Hospital Using Malcolm Baldrige National Quality Award Model for Healthcare. Journal of the Korean society for quality management 43:1, pages 11-30.
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Rakesh Kumar Gupta & Sarita Nagpal. 2015. Systemic Flexibility and Business Agility. Systemic Flexibility and Business Agility
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Yohanes Kristianto, Mian M. Ajmal & Maqsood Sandhu. (2012) Adopting TQM approach to achieve customer satisfaction. The TQM Journal 24:1, pages 29-46.
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Fasil Taddese & Hiroshi Osada. (2011) Market development using TQM through system integration and customer service in Asia. Asian Journal on Quality 12:3, pages 254-268.
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Karima Kourtit, Peter Nijkamp & Andre A. de Waal. (2009) Strategic Performance Management and creative industry. International Journal of Foresight and Innovation Policy 5:1/2/3, pages 65.
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V. Kumar, D. De Grosbois, F. Choisne & U. Kumar. (2008) Performance measurement by TQM adopters. The TQM Journal 20:3, pages 209-222.
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Tami L. Knotts, Stephen C. Jones & Gerald G. Udell. (2006) Using a “balanced approach” to measure merchandising supplier performance. Measuring Business Excellence 10:1, pages 4-13.
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