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Volume 13, Issue 8

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 13, Issue 8 (2002)

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Total Quality Management, Volume 13, Issue 8 (2002)

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Original Articles

Article

From continuous improvement to continuous innovation

Robert E. Cole

Pages: 1051-1056

Published online: 28 Jul 2006

AbstractforFrom continuous improvement to continuous innovation | References | PDF (457.5 KB)

561 Views
31 CrossRef citations
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Article

A road map through the fog of quality and organizational assessments

Tito Conti

Pages: 1057-1068

Published online: 28 Jul 2006

AbstractforA road map through the fog of quality and organizational assessments | References | PDF (679.8 KB)

131 Views
3 CrossRef citations
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Article

From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)

Jens J. Dahlgaard & Su Mi Park Dahlgaard

Pages: 1069-1086

Published online: 28 Jul 2006

AbstractforFrom defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology) | References | PDF (993.3 KB)

260 Views
15 CrossRef citations
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Article

The importance of conversations-for-action for effective strategic management

Kostas N. Dervitsiotis

Pages: 1087-1098

Published online: 28 Jul 2006

AbstractforThe importance of conversations-for-action for effective strategic management | References | PDF (745.6 KB)

171 Views
7 CrossRef citations
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Article

The pan-European customer satisfaction index programme—current work and the way ahead

Jan A. Eklöf & Anders H. Westlund

Pages: 1099-1106

Published online: 28 Jul 2006

AbstractforThe pan-European customer satisfaction index programme—current work and the way ahead | References | PDF (541.8 KB)

363 Views
47 CrossRef citations
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Article

Quality: mind and heart in the organization

Alberto Galgano

Pages: 1107-1113

Published online: 28 Jul 2006

AbstractforQuality: mind and heart in the organization | References | PDF (427.7 KB)

38 Views
1 CrossRef citations
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Article

Business excellence: make it happen

Gopal K. Kanji

Pages: 1115-1124

Published online: 28 Jul 2006

AbstractforBusiness excellence: make it happen | References | PDF (522 KB)

232 Views
25 CrossRef citations
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Article

Best practice in business excellence

John Oakland, Steve Tanner & Ken Gadd

Pages: 1125-1139

Published online: 28 Jul 2006

AbstractforBest practice in business excellence | References | PDF (738.3 KB)

478 Views
29 CrossRef citations
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Article

Business quality and business ethics

Sergio Sciarelli

Pages: 1141-1149

Published online: 28 Jul 2006

AbstractforBusiness quality and business ethics | References | PDF (592.4 KB)

205 Views
5 CrossRef citations
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Article

Business excellence through quality management

Manu K. Vora

Pages: 1151-1159

Published online: 28 Jul 2006

AbstractforBusiness excellence through quality management | References | PDF (407.4 KB)

369 Views
20 CrossRef citations
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Article

Beyond TQM implementation: the new paradigm of TQM sustainability

Mohamed Zairi

Pages: 1161-1172

Published online: 28 Jul 2006

AbstractforBeyond TQM implementation: the new paradigm of TQM sustainability | References | PDF (711.1 KB)

613 Views
20 CrossRef citations
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Errata

Correction

Erratum

Page: 1173

Published online: 29 Mar 2006

CitationforErratum | PDF (30.2 KB)

137 Views
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