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Total Quality Management Volume 13, 2002 - Issue 3
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Original Articles

Diagnosing whether northern Cyprus hotels are ready for TQM: An empirical analysis

Huseyin Arasli
Pages 347-364 | Published online: 25 Aug 2010

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José Álvarez-García, María de la Cruz Del Río-Rama, Margarida Saraiva & António Ramos-Pires. (2016) Dependency relationships between critical factors of quality and employee satisfaction. Total Quality Management & Business Excellence 27:5-6, pages 595-612.
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Llorenç Bagur-Femenías, Jordi Perramon & Oriol Amat. (2015) Impact of quality and environmental investment on business competitiveness and profitability in small service business: the case of travel agencies. Total Quality Management & Business Excellence 26:7-8, pages 840-853.
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Huseyin Arasli. (2012) Towards business excellence in the hospitality industry: A case for 3-, 4-, and 5-star hotels in Iran. Total Quality Management & Business Excellence 23:5-6, pages 573-590.
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Faisal Talib, Zillur Rahman & Mohammed Azam. (2011) Best Practices of Total Quality Management Implementation in Health Care Settings. Health Marketing Quarterly 28:3, pages 232-252.
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ErdoganH. Ekiz. (2009) Factors Influencing Organizational Responses to Guest Complaints: Cases of Hong Kong and Northern Cyprus. Journal of Hospitality Marketing & Management 18:6, pages 539-573.
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Dogan Gursoy, ErdoganH. Ekiz & ChristinaG. Chi. (2007) Impacts of Organizational Responses on Complainants' Justice Perceptions and Post-Purchase Behaviors. Journal of Quality Assurance in Hospitality & Tourism 8:1, pages 1-25.
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OsmanM. Karatepe, Turgay Avci & Mehmet Tekinkus. (2005) Measuring Marketing Culture. Journal of Travel & Tourism Marketing 18:1, pages 33-47.
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OsmanM. Karatepe, Turgay Avci & Huseyin Arasli. (2004) Effects of Job Standardization and Job Satisfaction on Service Quality. Services Marketing Quarterly 25:3, pages 1-17.
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OsmanM. Karatepe, Turgay Avci, Tuna Karatepe & Sezen Canozer. (2003) The Measurement of Job Satisfaction. International Journal of Hospitality & Tourism Administration 4:1, pages 69-85.
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Articles from other publishers (21)

. (2022) Scientific and Clinical Abstracts From WOCNext® 2022. Journal of Wound, Ostomy & Continence Nursing 49:3, pages S1-S99.
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Khaled Aladwan, Munia Khalid Nayef Behno & Raed Aladwan. (2022) Service quality during the COVID-19 pandemic: An empirical study. Corporate Governance and Organizational Behavior Review 6:2, pages 52-61.
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Ammar Mohamed Aamer, Mohmmed A. Al-Awlaqi & Sharaf M. Alkibsi. (2017) TQM implementation in a least developed country: an exploratory study of Yemen. The TQM Journal 29:3, pages 467-487.
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Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei & Cihan Cobanoglu. (2017) The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management 29:4, pages 1256-1278.
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Nancy Bouranta, Evangelos L. Psomas & Angelos Pantouvakis. (2017) Identifying the critical determinants of TQM and their impact on company performance. The TQM Journal 29:1, pages 147-166.
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George D. Tsiotras, Penelope G. Tsiotras & Thomas A. Fotiadis. (2016) Enabling Quality in the Tourism Industry: An Evaluation of Business Excellence in Greek Hotels. Global Business and Organizational Excellence 35:3, pages 44-57.
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Jordi Perramon, Llorenç Bagur-Femenias & Oriol Amat. (2015) Quality practices in travel agencies. Industrial Management & Data Systems 115:7, pages 1325-1340.
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María Mar del Alonso-Almeida, Llorenç Bagur-Femenías & Josep Llach. (2013) The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies. Service Business 9:1, pages 57-75.
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José Álvarez-García, María de la Cruz del Río-Rama & Mercedes Vila-Alonso. 2015. Achieving Competitive Advantage through Quality Management. Achieving Competitive Advantage through Quality Management 75 93 .
Huseyin Araslı & Sarvnaz Baradarani. (2014) Role of Job Satisfaction in the relationship of Business Excellence and OCB: Iranian Hospitality Industry. Procedia - Social and Behavioral Sciences 109, pages 1406-1415.
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Jorge Pereira-Moliner, Enrique Claver-Cortés, José F. Molina-Azorín & Juan José Tarí. (2012) Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry. Journal of Cleaner Production 37, pages 82-92.
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Juan José Tarí, Enrique Claver-Cortés, Jorge Pereira-Moliner & José F. Molina-Azorín. (2010) Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance. International Journal of Hospitality Management 29:3, pages 500-510.
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Juan José Tarí, Enrique Claver‐Cortés, Jorge Pereira‐Moliner & José F. Molina Azorín. (2009) Is it worthwhile to be a quality certified hotel? Evidence from Spain. International Journal of Quality & Reliability Management 26:9, pages 850-864.
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Yannis Politis, Charalambos Litos, Evangelos Grigoroudis & Vassilis S. Moustakis. (2009) A business excellence model for the hotel sector: implementation to high‐class Greek hotels. Benchmarking: An International Journal 16:4, pages 462-483.
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Huseyin Arasli & Mustafa Tumer. (2008) NEPOTISM, FAVORITISM AND CRONYISM: A STUDY OF THEIR EFFECTS ON JOB STRESS AND JOB SATISFACTION IN THE BANKING INDUSTRY OF NORTH CYPRUS. Social Behavior and Personality: an international journal 36:9, pages 1237-1250.
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Amit Sharma. 2008. Handbook of Hospitality Strategic Management. Handbook of Hospitality Strategic Management 425 450 .
Huseyin Arasli, Ali Bavik & Erdogan H. Ekiz. (2006) The effects of nepotism on human resource management. International Journal of Sociology and Social Policy 26:7/8, pages 295-308.
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Hasan Kilic & Fevzi Okumus. (2005) Factors influencing productivity in small island hotels. International Journal of Contemporary Hospitality Management 17:4, pages 315-331.
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Huseyin Arasli, Salime Mehtap‐Smadi & Salih Turan Katircioglu. (2005) Customer service quality in the Greek Cypriot banking industry. Managing Service Quality: An International Journal 15:1, pages 41-56.
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Huseyin Arasli & Lillia Ahmadeva. (2004) “No more tears!” A local TQM formula for health promotion. International Journal of Health Care Quality Assurance 17:3, pages 135-145.
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Mukhles Al-Ababneh. (2014) Classifying Jordanian Hotels Based on their TQM Implementations. SSRN Electronic Journal.
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