References
- ACKOFF , R. 1993 . Beyond TQM . Journal for Quality and Participation , : 66 – 78 .
- ARASLI , H. Total Quality Management perception of Turkish Republic of Northern Cyprus Hotel Enterprises: an empirical analysis . Proceedings of Third International Congress for Cyprus Studies . Vol. 3 , pp. 479 – 518 . Gazimagosa , North Cyprus : Center for Cyprus Studies Publications .
- ATCHISON , T.A. 1992 . TQM: The Questionable Moment? , USA : Health and Financial Management .
- AUNE , A. 1991 . A recipe for success, TQM Magazine . February , 33 (7)
- BANK , J. 1992 . The Essence Of Total Quality Management , London : Prentice-Hall .
- BECKER , S.W. 1993 . TQM does work: ten reasons why misguided attempts fail . Management Review , 82 (5) : 30
- BEMOWSKI , K. 1993 . TQM: flimsy footing or firm foundation . Quality Progress , : 27 – 28 .
- BLOOMQUIST , P. and BREITER , D. 1998 . TQM in American hotels: an analysis of application . Total Quality Management. Cornell Hotel and Restaurant Administration Quarterly , 39 (1) : 26 – 28 .
- CAMISON , C. , FLOR , M. , CRUZ , S. and KUSTER , I. 1996 . Quality practices and perceptions of valencian hospitality enterprises: an empirical analysis . International Journal of Quality and Reliability Management , 13 (7) : 79 – 93 .
- CATTELL , R.B. 1966 . The scree test for the number of factors , 245 – 276 . Multivariate Behavioral Research .
- ClAMPA , D. 1992 . Total Quality , New York , Reading MA : Addison Wesley .
- CLEMMER , J. 1993 . The coming team crisis: five stumbling blocks or stepping-stones to success . CMA Magazine , 67 (4) : 30
- COMREY , A. 1978 . Common methodological problems in factor analysts studies . Journal of Clinical and Consulting Psychology , 46 (1) : 648 – 659 .
- CREECH , B. 1994 . The Five Pillars of TQM , New York : Penguin Group .
- CROSBY , P.B. 1979 . Quality Is Free , New York : New American Library .
- CROSBY , P.B. 1989a . Let's Talk Quality: 96 Questions That You Always Wanted To Ask , New York : McGraw-Hill .
- CROSBY , P.B. 1989b . Quality management: something more than super quality control . Executive Excellence , 6 (1) : 13 – 14 .
- DA CURZ , C. and KAY , J.M. Penetration of Japanese manufacturing methods into UK automotive companies, Advances In Manufacturing Technology 9 . Proceedings of the 11th National Conference on Manufacturing Research . pp. 252 – 256 . Taylor & Francis .
- DEMING , W.E. 1986 . Out of the Crisis , Cambridge , MA : MIT Center for Advanced Engineering Study .
- DEMING , W.E. 1995 . Out of the Crisis, , 7th Edn , Cambridge , MA : MIT Center For Advanced Engineering Study .
- EASTON , G.S. and JARREL , S.L. 1998 . The effects of total quality management on corporate performance and empirical investigation . The Journal of Business , 71 (2) : 252
- ENDOSOMWAN , J.A. and SAVAGE-MOORE , W. 1991 . Assess your organization's TQM posture and readiness to successfully complete for Malcolm Baldrige Award . Industrial Engineering , 23 (1) : 22 – 24 .
- FEIGENBAUM , A.V. 1951 . Total Quality Control , New York : McGraw-Hill .
- FEIGENBAUM , A.V. 1986 . Quality: the strategic business imperative . Quality Progress , 19 (1) : 49
- FORBES , L.H. 1994 . What do you do when your organization isn't ready for TQM? . National Productivity Review , 13 (4) : 467 – 479 .
- FUCHSBERG , G. 1992 . Quality programs show shoddy results . The Wall Street Journal , : B1 B9
- GOH , P.L. and RlDGEWAY , K. 1994 . The implementation of TQM in small and medium sized manufacturing companies . The TQM Magazine , 6 (2) : 54 – 60 .
- GOLDEN , F. 1993 . Being the best; thanks Total Quality Management, Ritz-Carlton improves customer and employee satisfaction . Travel Weekly , 52 (42) : 16 – 17 .
- GOULDEN , C. 1995 . A cross-functional team approach to fastener standardization . International Journal Of Quality And Reliability Management , 12 (4) : 86 – 99 .
- GUFRADA , J. 1992 . Employee Involvement in the Quality Process in Total Quality, USA , 162 – 167 . Ernest and Young Quality Group .
- HAKSEVER , C. 1996 . TQM in small business environment . Business Horizons , 39 (2) : 33 – 40 .
- HARARI , O. 1993 . Ten reasons why TQM doesn't work . Management Review , : 33 – 38 .
- HART , R. and MUSFELDT , C. 1992 . MD-directed critical pathways: its time . Hospitals ,
- HENRICKS , M. December 1992 . “ Quality makes a difference ” . In Small Business Reports December , 29 – 38 .
- HOEVEMEYER , V.A. 1993 . How effective is your team . Training And Development , 47 (9) : 67 – 71 .
- ISHIKAWA , K. 1985 . What is Total Quality Control? The Japanese Way , Englewood Cliffs , New York : Prentice-Hall .
- JACOB , R . 1993 . TQM: more than a dying fad? . Fortune , : 66 – 72 .
- JURAN , J.M. 1974 . Quality Control Handbook , London : McGraw-Hill .
- KANJI , G.K. and ASHER , M. 1993 . Total Quality Management Process A Systematic Approach , Advances In Total Quality Management Series Abingdon : Carfax .
- KANO , N. 1993 . A perspective on quality activities in American firms . California Management Review , 35 (3) : 12 – 31 .
- LAKHE , RR. and MOHANTY , P.R. 1994 . Understanding TQM . Production Planning and Control , 5 (5) : 426 – 444 .
- LEVIN , R.I. and RUBIN , D.S. 1997 . Statistics for Management, , 7th edn , Prentice Hall .
- MANZ , C.C. and SlMS , H.P. 1993 . Business Without Bosses , New York : Wiley .
- MOHD , Y.S. and ELAINE , A. 2000 . Total Quality Management implementation frameworks: comparison and review . Total Quality Management , 11 (3) : 281 – 294 .
- MONDON , Y. 1982 . Toyota Production System , New York : American Institute of Industrial Engineers .
- NAKAMURA , H. 1992 . “ Quality-the Sony Way ” . In Quality Management Handbook , 89 – 97 . UK : Butterworth Heinemann .
- NUNNALLY , J.C. 1967 . Psychometric Theory , New York : McGraw Hill .
- OAKLAND , J.S. 1993 . Total Quality Management , Oxford : Butterworth-Heinemann .
- RAMIREZ , C. and LONEY , T. 1993 . Baldrige award winners identify the essential activities of successful quality practices . Quality Digest , January : 38 – 40 .
- REEVES , C.A. and BEDNAR , D.A. 1993 . What prevents TQM implementation in health care organizations? . Quality Progress , 41 (4) April
- ROSS , J. 1993 . Total Quality Management: Text, Cases and Readings , Delray Beach , Fl : St Lucie Press .
- RYAN , T.J. 1995 . Is total quality fading as a strategy? . HR Focus , 72 (10) October : 14 – 16 .
- SlNGHAL , V. and HENDIRICKS , K. 1999 . Boosting the bottom line over time: long term study shows TQM pays off in higher stock prices sales and income , 31 – 32 . Research Horizons, Georgia Institution of Technology .
- SPISELMAN , A. 1995 . Visionary Ritz-Carlton takes TQM to new level . Hotels , 29 (10) : 45 – 47 .
- TICHEY , N. 1983 . Managing Strategic Change , New York : Wiley .
- TOURISM DEPARTMENT . 2000 . Tourism and Statistical Year Book , Nicosia : State and Deputy Prime Ministry .
- WALKER , J.R. and SALAMETH , T.T. 1990 . The QA payoff . Cornell Hotel And Restaurant Administration Quarterly , 30 (4) : 57 – 59 .
- WEEKS , B. , HELMS , M.M. and ETTKIN , L.P. 1995 . Is your organization ready for TQM? an assessment methodology . TQM Magazine , 7 (5) : 43 – 49 .
- WHETTEN , D.A. and CAMERON , K.S. 1991 . Developing Management Skills, , 2nd Edn , London : Harper Collins .
- WIELE , T. and BROWN , A. 1998 . Venturing down the TQM path for SMEs . International Small Business Journal , 16 (2) : 50 – 69 .
- WILKINSON , A. 1992 . The other side of quality: 'soft' issues and the human resource dimension . Total Quality Management , 3 (3) : 32 – 39 .
- WILKINSON , A. , REDMAN , T and SHAPE , E. 1995 . New patterns of quality management in the United Kingdom . Quality Management Journal , 37 : 49
- WTO . 1997 . World Tourism Organization Statistical Yearbook New York
- YAVAS , B.F. 1995 . Employee perceptions of quality: survey results . International Journal of Quality and Reliability Management , 12 (5) : 8 – 17 .