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Rajasekhara Mouly Potluri, Srinivas Rao Angati & M. Srinivasa Narayana. (2016) A structural compendium on service quality and customer satisfaction: A survey of banks in India. Journal of Transnational Management 21:1, pages 12-28.
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Deepa Chauhan, Dr. Mridul Dharwal, Aarti Sharma, Anup Kumar Srivastava & Subrata Sahana. (2022) An Investigation on Customer Satisfaction and Service Quality in the Indian Banking Sector: A Gender Comparison.. An Investigation on Customer Satisfaction and Service Quality in the Indian Banking Sector: A Gender Comparison..
Deepa Chauhan, Aarti Sharma, Subrata Sahana, Mridul Dharwal & Anup Kumar Srivastava. (2022) A Study on Effects of Innovation and Technology on Service Excellence:In Context to Indian Banking Sector. A Study on Effects of Innovation and Technology on Service Excellence:In Context to Indian Banking Sector.
Patrícia Moura e Sá, Maria João Rosa, Gonçalo Santinha & Cátia Valente. (2021) Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials. Sustainability 13:2, pages 504.
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Vildan Ateş. 2021. Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business. Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business
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Bayram TOPAL & Hasan ŞAHİN. (2020) Bireysel Bankacılıkta Hizmet Kalitesi ve Müşteri Memnuniyeti Üzerine Bir Araştırma: Kütahya İli ÖrneğiA Research on Service Quality and Customer Satisfaction in Retail Banking: The Case of Kütahya Province. Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi 8:İktisadi ve İdari Bilimler, pages 131-142.
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Vildan Ateş. 2020. Advanced MIS and Digital Transformation for Increased Creativity and Innovation in Business. Advanced MIS and Digital Transformation for Increased Creativity and Innovation in Business
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Abhishek Vashishth & Ayon Chakraborty. 2018. E-Manufacturing and E-Service Strategies in Contemporary Organizations. E-Manufacturing and E-Service Strategies in Contemporary Organizations
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Milorad Kilibarda, Svetlana Nikolicic & Milan Andrejic. (2016) Measurement of logistics service quality in freight forwarding companies. The International Journal of Logistics Management 27:3, pages 770-794.
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Durdana Ozretic-Dosen & Ines Zizak. (2015) Measuring the quality of banking services targeting student population. EuroMed Journal of Business 10:1, pages 98-117.
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Vanumamalai Kannan, S.K. Bose & N.G. Kannan. (2012) Improving the service quality of ocean container carriers: an Indian case study. Benchmarking: An International Journal 19:6, pages 709-729.
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Martyna Sliwa & James O'Kane. (2011) Service quality measurement: appointment systems in UK GP practices. International Journal of Health Care Quality Assurance 24:6, pages 441-452.
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Yongseok Kim, 김민석, 황성혜, 서인자 & 최종복. (2009) Reliability and Validity of the Korean Version of SERVPERF: A Validation Study. Korean Journal of Social Welfare 61:2, pages 107-135.
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Zeynep Turk & Mutlu Yuksel Avc. (2008) The Effects of Perceived Service Quality of Audit Firms on Satisfaction and Behavioural Intentions: A Research on the Istanbul Stock Exchange Listed Companies. Research Journal of Business Management 3:1, pages 36-46.
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Martyna Sliwa. (2008) Mapping and Measuring Service Quality. Philosophy of Management 6:3, pages 133-150.
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Lisa J. Morrison Coulthard. (2018) A Review and Critique of Research Using Servqual. International Journal of Market Research 46:4, pages 479-497.
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Sangeeta Sahney, D.K. Banwet & S. Karunes. (2004) Conceptualizing total quality management in higher education. The TQM Magazine 16:2, pages 145-159.
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Ching‐Chow Yang. (2003) Establishment and applications of the integrated model of service quality measurement. Managing Service Quality: An International Journal 13:4, pages 310-324.
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Charles R. GowenIIIIII & William J. Tallon. (2003) Enhancing supply chain practices through human resource management. Journal of Management Development 22:1, pages 32-44.
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Boris SnojDamijan Mumel. (2016) The measurement of perceived differences in service quality — The case of health spas in Slovenia. Journal of Vacation Marketing 8:4, pages 362-379.
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Lynne Bennington, James Cummane & Paul Conn. (2000) Customer satisfaction and call centers: an Australian study. International Journal of Service Industry Management 11:2, pages 162-173.
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Wilson Muyinda Mande. (2016) The Interplay between Quality Movement, Reputation and Funding on Private Students' Choice of Universities in Uganda. SSRN Electronic Journal.
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