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Original Articles

Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part I: Financial services sector

Pages 407-420 | Published online: 25 Aug 2010

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Jeevan Jyoti, Sumeet Kour & Jyoti Sharma. (2017) Impact of total quality services on financial performance: role of service profit chain. Total Quality Management & Business Excellence 28:7-8, pages 897-929.
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Shahzad Khuram, Ch. Abdul Rehman, Nadia Nasir & Natasha Saman Elahi. (2023) A bibliometric analysis of quality assurance in higher education institutions: Implications for assessing university's societal impact. Evaluation and Program Planning 99, pages 102319.
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M. R Razalli, K. J Ringim, N Hasnan & M. G. Hassan. (2015) A Framework of Best Practices in Managing Business Reengineering for Islamic. Journal of Advanced Management Science, pages 22-25.
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T. C. E. Cheng & Ida S. F. Chiu. (2008) Critical success factors of business process re‐engineering in the banking industry. Knowledge and Process Management 15:4, pages 258-269.
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M. Sadiq Sohail, Salina Daud & Jegatheesan Rajadurai. (2006) Restructuring a higher education institution. International Journal of Educational Management 20:4, pages 279-290.
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R. Dattakumar & R. Jagadeesh. (2003) A review of literature on benchmarking. Benchmarking: An International Journal 10:3, pages 176-209.
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Kok Wei Khong & Stanley Richardson. (2003) Business process re‐engineering in Malaysian banks and finance companies. Managing Service Quality: An International Journal 13:1, pages 54-71.
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Mahmoud M. Yasin. (2002) The theory and practice of benchmarking: then and now. Benchmarking: An International Journal 9:3, pages 217-243.
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Rodney McAdam & Ian Bickerstaff. (2001) Reengineering based change in the further education sector in Northern Ireland – A qualitative study. Business Process Management Journal 7:1, pages 50-64.
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