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Original Articles

Obstacles to the application of total quality management in health-care organizations

Pages 57-66 | Published online: 25 Aug 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (3)

Ing-Long Wu & Pi-Jung Hsieh. (2011) Understanding hospital innovation enabled customer-perceived quality of structure, process, and outcome care. Total Quality Management & Business Excellence 22:2, pages 227-241.
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Selim Zaim, Nizamettin Bayyurt, Ali Turkyilmaz, Nihat Solakoglu & Halil Zaim. (2008) Measuring and Evaluating Efficiency of Hospitals Through Total Quality Management. Journal of Transnational Management 12:4, pages 77-97.
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Ziaul Huq. (2006) Six-Sigma implementation through Competency Based Perspective (CBP). Journal of Change Management 6:3, pages 277-289.
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Articles from other publishers (33)

Songul Zehir & Cemal Zehir. (2023) Effects of Total Quality Management Practices on Financial and Operational Performance of Hospitals. Sustainability 15:21, pages 15430.
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Naeira Elyas Pour Babroudi, Kamyar Sabri-Laghaie & Nazli Ghanbari Ghoushchi. (2021) Re-evaluation of the healthcare service quality criteria for the Covid-19 pandemic: Z-number fuzzy cognitive map. Applied Soft Computing 112, pages 107775.
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Emil Lucian Crisan, Bogdan Florin Covaliu & Diana Maria Chis. (2021) A Systematic Literature Review of Quality Management Initiatives in Dental Clinics. International Journal of Environmental Research and Public Health 18:21, pages 11084.
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Ashwin J. Baliga, Vaibhav Chawla, Vijaya Sunder M.Rajesh Kumar. (2021) Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services. Journal of Business & Industrial Marketing 36:8, pages 1452-1473.
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Ivana Škarica & Ana-Marija Vrtodušić Hrgović. 2021. Research Anthology on Public Health Services, Policies, and Education. Research Anthology on Public Health Services, Policies, and Education 823 840 .
Berhanu Endeshaw. (2020) Healthcare service quality-measurement models: a review. Journal of Health Research 35:2, pages 106-117.
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Melissa De Regge, Paul Gemmel & Bert Meijboom. (2019) How operations matters in healthcare standardization. International Journal of Operations & Production Management 39:9/10, pages 1144-1165.
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Mahour Mellat Parast & Davood Golmohammadi. (2019) Quality management in healthcare organizations: Empirical evidence from the baldrige data. International Journal of Production Economics 216, pages 133-144.
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Rejikumar G.Aswathy Asokan Ajitha, Malavika S. Nair & Raja Sreedharan V.. (2019) Healthcare service quality: a methodology for servicescape re-design using Taguchi approach. The TQM Journal 31:4, pages 600-619.
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Bogdan C. Bichescu, Randy V. Bradley, Antoinette L. Smith & Wu Wei. (2018) Benefits and implications of competing on process excellence: Evidence from California hospitals. International Journal of Production Economics 202, pages 59-68.
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Ivana Škarica & Ana-Marija Vrtodušić Hrgović. (2018) Implementation of Total Quality Management Principles in Public Health Institutes in the Republic of Croatia. International Journal of Productivity Management and Assessment Technologies 6:1, pages 1-16.
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Neena Sinha, Ajay K. Garg, Sanjay Dhingra & Neelam Dhall. (2016) Mapping the linkage between Organizational Culture and TQM. Benchmarking: An International Journal 23:1, pages 208-235.
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Kajal Sharma, Poonam Sharma & D. M. Pestonjee. 2015. Investigating Cultural Aspects in Indian Organizations. Investigating Cultural Aspects in Indian Organizations 129 154 .
Ali Mohammad Mosadeghrad. (2014) Why TQM does not work in Iranian healthcare organisations. International Journal of Health Care Quality Assurance 27:4, pages 320-335.
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Saadiah Juliana Saadun & Jane Lewis. (2014) Revisit the Curriculum Components for the Preparation of Health Services Managers. Procedia - Social and Behavioral Sciences 129, pages 257-265.
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Ali Mohammad Mosadeghrad. (2013) Healthcare service quality: towards a broad definition. International Journal of Health Care Quality Assurance 26:3, pages 203-219.
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Ali Mohammad Mosadeghrad. (2013) Obstacles to TQM success in health care systems. International Journal of Health Care Quality Assurance 26:2, pages 147-173.
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Ali Osman Ozturk & James E. Swiss. (2008) Implementing management tools in Turkish public hospitals: the impact of culture, politics and role status. Public Administration and Development 28:2, pages 138-148.
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Robert Johnston. (2008) Internal service – barriers, flows and assessment. International Journal of Service Industry Management 19:2, pages 210-231.
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Antonios Printezis & Mohan Gopalakrishnan. (2007) Current Pulse. Quality Management in Health Care 16:3, pages 226-238.
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R. Nat Natarajan. (2006) Transferring best practices to healthcare: opportunities and challenges. The TQM Magazine 18:6, pages 572-582.
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Ziaul Huq. (2005) Managing change: a barrier to TQM implementation in service industries. Managing Service Quality: An International Journal 15:5, pages 452-469.
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Ali Mohammad Mosadegh Rad. (2005) A survey of total quality management in Iran. Leadership in Health Services 18:3, pages 12-34.
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Noor Hazilah Abd. Manaf. (2005) Quality management in Malaysian public health care. International Journal of Health Care Quality Assurance 18:3, pages 204-216.
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Paul Walley & Ben Gowland. (2004) Completing the circle: from PD to PDSA. International Journal of Health Care Quality Assurance 17:6, pages 349-358.
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Aleece Caron, Paul Jones, Duncan Neuhauser & David C. Aron. (2004) Measuring Performance Improvement. Quality Management in Health Care 13:4, pages 210-215.
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Thomas J. Douglas & Lawrence D. Fredendall. (2004) Evaluating the Deming Management Model of Total Quality in Services*. Decision Sciences 35:3, pages 393-422.
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Ching‐Chow Yang. (2003) The establishment of a TQM system for the health care industry. The TQM Magazine 15:2, pages 93-98.
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Seyed‐Mahmoud Aghazadeh. (2002) Implementation of total quality management in the managed care industry. The TQM Magazine 14:2, pages 79-91.
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Ziaul Huq & Thomas N. Martin. (2000) Workforce Cultural Factors in TQM/CQI Implementation in Hospitals. Health Care Management Review 25:3, pages 80-93.
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Kay Ennis & Denis Harrington. (1999) Quality management in Irish health care. International Journal of Health Care Quality Assurance 12:6, pages 232-244.
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Kay Ennis & Denis Harrington. (1999) Factors to consider in the implementation of quality within Irish healthcare. Managing Service Quality: An International Journal 9:5, pages 320-326.
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Henry Chang. (2012) The Identification of Critical Success Factors for Quality Internal IT Services in Public Sector Organisations in Hong Kong. SSRN Electronic Journal.
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