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Original Articles

Implementing ISO 9000: A study of its benefits among Australian organizations

Pages 95-106 | Published online: 25 Aug 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (14)

Tajammal Hussain, Jacob Kjær Eskildsen & Rick Edgeman. (2020) The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis. Total Quality Management & Business Excellence 31:11-12, pages 1195-1224.
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Raquel Gómez-López, Ana María Serrano-Bedia & María Concepción López-Fernández. (2016) Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management & Business Excellence 27:11-12, pages 1224-1245.
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Anand Nair & Daniel Prajogo. (2009) Internalisation of ISO 9000 standards: the antecedent role of functionalist and institutionalist drivers and performance implications† . International Journal of Production Research 47:16, pages 4545-4568.
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Rateb Sweis. (2009) Some Construction Quality Human-Related Factors in the Jordanian Housing Sector. Architectural Science Review 52:1, pages 48-53.
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Daniel I. Prajogo. (2008) The sustainability of ISO 9001 in a legal service organisation. The Service Industries Journal 28:5, pages 603-614.
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Ming-Yeu Wang. (2008) DETERMINANTS AFFECTING THE ADOPTION TIME OF ISO 9000 STANDARDS ACROSS COUNTRIES. Journal of the Chinese Institute of Industrial Engineers 25:6, pages 497-509.
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Liang Kang Lo & Dong Shang Chang. (2007) The difference in the perceived benefits between firms that maintain ISO certification and those that do not. International Journal of Production Research 45:8, pages 1881-1897.
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Eric Neumayer & Richard Perkins. (2005) Uneven Geographies of Organizational Practice: Explaining the Cross-National Transfer and Diffusion of ISO 9000. Economic Geography 81:3, pages 237-259.
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Dong Shang Chang & Liang Kang Lo. (2005) Measuring the relative efficiency of a firm's ability to achieve organizational benefits after ISO certification. Total Quality Management & Business Excellence 16:1, pages 57-69.
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Kostas Tsekouras, Efthalia Dimara & Dimitris Skuras. (2002) Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000. Total Quality Management 13:6, pages 827-841.
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Fethi Calisir, CahitA. Bayraktar & Berna Beskese. (2001) Implementing the ISO 9000 standards in Turkey: A study of large companies’ satisfaction with ISO 9000. Total Quality Management 12:4, pages 429-438.
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Jorn Sturkenboom, Ton Van Der Wiele & Alan Brown. (2001) An action-oriented approach to quality management self-assessment in small and medium-sized enterprises. Total Quality Management 12:2, pages 231-246.
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Mohan M. Kumaraswamy & Sunil M. Dissanayaka. (2000) ISO 9000 and beyond: from a Hong Kong construction perspective. Construction Management and Economics 18:7, pages 783-796.
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Articles from other publishers (74)

Barkat Ullah, Zuobao Wei & Yicheng Zhu. (2023) Can a signal mitigate a dilemma? Quality management standards, corruption, and business ethics. International Review of Economics & Finance 86, pages 701-716.
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Yogita ChowdharyBabita Kumar. (2023) Advancement and benefits associated with ISO 9000 series. Asian Journal of Pharmaceutical Research, pages 45-46.
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Aleksandra Zivaljevic, Katarina Zakic & Vuk Bevanda. (2022) What would QMS implementation really bring to a company?‐ Theoretical review on benefits and disadvantages researched in practice. Journal of Organizational Change Management 35:6, pages 805-845.
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Daniel Prajogo, Anand Nair & Pavel Castka. (2022) The Effects of External Auditors and Certification Bodies on the Operational and Market-Oriented Outcomes of ISO 9001 Implementation. IEEE Transactions on Engineering Management 69:4, pages 1447-1458.
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L. Inbathamizh, D. Prabavathy & S. Sudha. 2022. Handbook of Nutraceuticals and Natural Products. Handbook of Nutraceuticals and Natural Products 337 360 .
Michael MutingiAyon Chakraborty. (2018) Quality Management Practices in Namibian SMEs: An Empirical Investigation. Global Business Review 22:2, pages 381-395.
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Ricardo Prada & Pablo Ocampo. 2021. Handbook of Research on International Business and Models for Global Purpose-Driven Companies. Handbook of Research on International Business and Models for Global Purpose-Driven Companies 331 352 .
Kyriacos I. Kouros & Christis Z. Chrysostomou. (2020) Management of Market Surveillance Authorities for Construction Products. The Open Construction and Building Technology Journal 14:1, pages 124-132.
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Murat KARA. (2019) Kalite Yönetim Sistemi Belgesine Sahip Olma Durumunun İç Kontrol Sistemine EtkisiThe Effect of Quality Management System Certificate to Internal Control System. Adıyaman Üniversitesi Sosyal Bilimler Enstitüsü Dergisi:33, pages 521-551.
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Pavel Castka. (2018) Modelling firms’ interventions in ISO 9001 certification: A configurational approach. International Journal of Production Economics 201, pages 163-172.
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Mehmet Eymen Eryılmaz, Duygu Acar Erdur, Olcay Bektaş, Esen Kara & Ebru Aydoğan. 2018. Teacher Training and Professional Development. Teacher Training and Professional Development 2120 2143 .
Alexander Yuriev & Olivier Boiral. 2018. ISO 9001, ISO 14001, and New Management Standards. ISO 9001, ISO 14001, and New Management Standards 145 175 .
Mehmet Eymen Eryılmaz, Duygu Acar Erdur, Olcay Bektaş, Esen Kara & Ebru Aydoğan. 2016. Handbook of Research on Quality Assurance and Value Management in Higher Education. Handbook of Research on Quality Assurance and Value Management in Higher Education 257 278 .
Changiz Valmohammadi & Mohsen Kalantari. (2015) The moderating effect of motivations on the relationship between obtaining ISO 9001 certification and organizational performance. The TQM Journal 27:5, pages 503-518.
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Jin-Shik Ha & Oh,Won-Sun. (2015) The Impact of Motivation for Implementing ISO 9001 Certification and Internalization of ISO 9001 Standards on Firm Performance. Productivity Review 29:2, pages 57-96.
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Tariq Mohamed Atya & Mawih Kareem Al Ani. (2015) ISO certifications and firms performance: Evidence from Oman. Corporate Ownership and Control 13:1, pages 565-573.
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José Álvarez García, María de la Cruz del Río Rama, Encarnación González-Vázquez & José María Merigó Lindahl. 2015. Health and Wellness Tourism. Health and Wellness Tourism 101 115 .
Ren-Chieh Liao. (2014) Customers' Perspectives on ISO 9001 QMS Auditors' Personality Traits: A Preliminary Investigation from Taiwan's Certificated Companies. Customers' Perspectives on ISO 9001 QMS Auditors' Personality Traits: A Preliminary Investigation from Taiwan's Certificated Companies.
Cigdem Ataseven, Daniel I. Prajogo & Anand Nair. (2014) ISO 9000 Internalization and Organizational Commitment—Implications for Process Improvement and Operational Performance. IEEE Transactions on Engineering Management 61:1, pages 5-17.
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Barkat Ullah, Zuobao Wei & Feixue Xie. (2014) ISO certification, financial constraints, and firm performance in Latin American and Caribbean countries. Global Finance Journal 25:3, pages 203-228.
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María de la Cruz del Río Rama, José Álvarez García & Mercedes Vila Alonso. (2013) Reasons which lead the rural accommodation sector to become certified with “Q For Tourist Quality”. Global Business Perspectives 1:4, pages 341-358.
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Rafael Maekawa, Marly Monteiro de Carvalho & Otávio José de Oliveira. (2013) Um estudo sobre a certificação ISO 9001 no Brasil: mapeamento de motivações, benefícios e dificuldades. Gestão & Produção 20:4, pages 763-779.
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Shardy Abdullah, Arman Abdul Razak, Mohd Hanizun Hanafi & Mastura Jaafar. (2013) Implementation barriers of ISO 9000 within the Malaysian local government. International Journal of Quality & Reliability Management 30:8, pages 853-876.
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ANDREA FRIED, RONNY GEY, AGNIETA PRETORIUS & LARS GÜNTHER. (2013) DECOUPLING FROM STANDARDS — PROCESS MANAGEMENT AND TECHNICAL INNOVATION IN SOFTWARE DEVELOPMENT ORGANISATIONS. International Journal of Innovation Management 17:04, pages 1350012.
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Paul Blessner, Thomas A. Mazzuchi & Shahram Sarkani. (2013) ISO 9000 impact on product quality in a defense procurement environment. The TQM Journal 25:3, pages 295-308.
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Luz María Marín Vinuesa. (2013) Gestión de la Calidad Total e indicadores no financieros: reflejo del valor de la certificación ISO 9001:2000. Revista Europea de Dirección y Economía de la Empresa 22:2, pages 97-106.
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Daniel Prajogo, Baofeng Huo & Zhaojun Han. (2012) The effects of different aspects of ISO 9000 implementation on key supply chain management practices and operational performance. Supply Chain Management: An International Journal 17:3, pages 306-322.
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Fotis Vouzas. 2012. Human Resources Management. Human Resources Management 837 853 .
Álvarez García José, Fraiz Brea José Antonio & Del Río Rama María de la Cruz. (2012) ANÁLISIS DE LAS MOTIVACIONES PARA CERTIFICAR LA MARCA “Q DE CALIDAD TURÍSTICA”. SECTOR DE ALOJAMIENTO. Investigaciones Europeas de Dirección y Economía de la Empresa 18:1, pages 101-121.
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Michael Bell & Vincent Omachonu. (2011) Quality system implementation process for business success. International Journal of Quality & Reliability Management 28:7, pages 723-734.
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W.M. To, Peter K.C. Lee & Billy T.W. Yu. (2011) ISO 9001:2000 implementation in the public sector. The TQM Journal 23:1, pages 59-72.
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Everard A. van Kemenade, Teun W. Hardjono & Henk J. de Vries. (2011) The willingness of professionals to contribute to their organisation's certification. International Journal of Quality & Reliability Management 28:1, pages 27-42.
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Harjeev K. Khanna, S.C. Laroiya & D.D. Sharma. (2010) Integrated management systems in Indian manufacturing organizations. The TQM Journal 22:6, pages 670-686.
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Esteban Lafuente, Alberto Bayo-Moriones & Miguel García-Cestona. (2010) ISO-9000 Certification and Ownership Structure: Effects upon Firm Performance. British Journal of Management 21:3, pages 649-665.
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Fotis Vouzas. 2010. Pervasive Computing for Business. Pervasive Computing for Business 113 129 .
Roslina Ab Wahid & James Corner. (2009) Critical success factors and problems in ISO 9000 maintenance. International Journal of Quality & Reliability Management 26:9, pages 881-893.
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Laura Martínez Caro & Jose Antonio Martínez García. (2009) Does ISO 9000 certification affect consumer perceptions of the service provider?. Managing Service Quality: An International Journal 19:2, pages 140-161.
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Jos Geskus & Jan Dietz. 2009. Advances in Enterprise Engineering III. Advances in Enterprise Engineering III 130 142 .
Gionata Carmignani. (2008) Process‐based management. Business Process Management Journal 14:6, pages 803-812.
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Godfrey Yeung & Vincent Mok. (2008) ISO 9000 certification and technical efficiency of foreign‐financed manufacturing firms in southern China. Journal of Economic Studies 35:5, pages 385-404.
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Stephen J. McGuire & David M. Dilts. (2008) The financial impact of standard stringency: An event study of successive generations of the ISO 9000 standard. International Journal of Production Economics 113:1, pages 3-22.
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Woan‐Yuh Jang & Ching‐I Lin. (2008) An integrated framework for ISO 9000 motivation, depth of ISO implementation and firm performance. Journal of Manufacturing Technology Management 19:2, pages 194-216.
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Hesham A.E. Magd. (2008) ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives. International Journal of Quality & Reliability Management 25:2, pages 173-200.
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Mei Feng, Milé Terziovski & Danny Samson. (2007) Relationship of ISO 9001:2000 quality system certification with operational and business performance. Journal of Manufacturing Technology Management 19:1, pages 22-37.
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Fethi Calisir. (2007) Factors affecting service companies' satisfaction with ISO 9000. Managing Service Quality: An International Journal 17:5, pages 579-593.
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Fotis Vouzas. (2007) Investigating the human resources context and content on TQM, business excellence and ISO 9001:2000. Measuring Business Excellence 11:3, pages 21-29.
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Tufan Koc. (2007) The impact of ISO 9000 quality management systems on manufacturing. Journal of Materials Processing Technology 186:1-3, pages 207-213.
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UFUK CEBECI & DA RUAN. (2011) A MULTI-ATTRIBUTE COMPARISON OF TURKISH QUALITY CONSULTANTS BY FUZZY AHP. International Journal of Information Technology & Decision Making 06:01, pages 191-207.
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Dilek DÖNMEZ. (2007) YÖNETİCİ VE ÇALIŞANLARIN ISO 9000 SERTİFİKASINI ALGILAMALARI ÜZERİNE KARŞILAŞTIRMALI BİR ARAŞTIRMA “BİR İMALAT İŞLETMESİ ÖRNEĞİ”. Öneri Dergisi 7:27, pages 177-185.
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Heras Saizarbitoria Iñaki, German Arana Landín & Martí Casadesús Fa. (2006) A Delphi study on motivation for ISO 9000 and EFQM. International Journal of Quality & Reliability Management 23:7, pages 807-827.
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F. Franceschini, M. Galetto & P. Cecconi. (2006) A worldwide analysis of ISO 9000 standard diffusion. Benchmarking: An International Journal 13:4, pages 523-541.
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Prakash J. Singh & Peter Mansour‐Nahra. (2006) ISO 9000 in the public sector: a successful case from Australia. The TQM Magazine 18:2, pages 131-142.
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Hesham A.E. Magd. (2006) An investigation of ISO 9000 adoption in Saudi Arabia. Managerial Auditing Journal 21:2, pages 132-147.
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Prakash J. Singh, Mei Feng & Alan Smith. (2006) ISO 9000 series of standards: comparison of manufacturing and service organisations. International Journal of Quality & Reliability Management 23:2, pages 122-142.
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Martí Casadesús & Stanislav Karapetrovic. (2005) Has ISO 9000 lost some of its lustre? A longitudinal impact study. International Journal of Operations & Production Management 25:6, pages 580-596.
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Divesh S. Sharma. (2005) The association between ISO 9000 certification and financial performance. The International Journal of Accounting 40:2, pages 151-172.
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Hesham A.E. Magd. (2005) An evaluation of ISO registration agencies: a study of Egyptian hotels. Management Research News 28:5, pages 27-42.
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Fiorenzo Franceschini, Maurizio Galetto & Giovanni Giannì. (2004) A new forecasting model for the diffusion of ISO 9000 standard certifications in European countries. International Journal of Quality & Reliability Management 21:1, pages 32-50.
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Olivier Boiral. (2003) ISO 9000: Outside the Iron Cage. Organization Science 14:6, pages 720-737.
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Hesham Magd & Adrienne Curry. (2003) An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt. The TQM Magazine 15:6, pages 381-390.
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Clare Chow‐Chua, Mark Goh & Tan Boon Wan. (2003) Does ISO 9000 certification improve business performance?. International Journal of Quality & Reliability Management 20:8, pages 936-953.
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Alex Douglas, Shirley Coleman & Richard Oddy. (2003) The case for ISO 9000. The TQM Magazine 15:5, pages 316-324.
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Hesham Magd & Adrienne Curry. (2003) ISO 9000 and TQM: are they complementary or contradictory to each other?. The TQM Magazine 15:4, pages 244-256.
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Stefano Biazzo & Giovanni Bernardi. (2003) Process management practices and quality systems standards. Business Process Management Journal 9:2, pages 149-169.
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Samir Baidoun. (2003) An empirical study of critical factors of TQM in Palestinian organizations. Logistics Information Management 16:2, pages 156-171.
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Shams‐ur Rahman. (2002) Leadership and HR focus in TQM research in Australia: an assessment and agenda. Benchmarking: An International Journal 9:5, pages 485-505.
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Ismail Sila & Maling Ebrahimpour. (2002) An investigation of the total quality management survey based research published between 1989 and 2000. International Journal of Quality & Reliability Management 19:7, pages 902-970.
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Thomas H. Stevenson & Frank C. Barnes. (2002) What industrial marketers need to know now about ISO 9000 certification. Industrial Marketing Management 31:8, pages 695-703.
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Y.C. Tsim, V.W.S. Yeung & Edgar T.C. Leung. (2002) An adaptation to ISO 9001:2000 for certified organisations. Managerial Auditing Journal 17:5, pages 245-250.
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Danièle Bénézech, Gilles Lambert, Blandine Lanoux, Christophe Lerch & Jocelyne Loos-Baroin. (2001) Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process. Research Policy 30:9, pages 1395-1407.
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Roberth Gustafsson, Bengt Klefsjö, Eric Berggren & Ulrika Granfors‐Wellemets. (2001) Experiences from implementing ISO 9000 in small enterprises – a study of Swedish organisations. The TQM Magazine 13:4, pages 232-246.
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P. Gottschalk & H. Solli-Saether. (2001) Integration between business planning and information systems planning: an analysis of technology exploration and exploitation in different value configurations. Integration between business planning and information systems planning: an analysis of technology exploration and exploitation in different value configurations.
Barbara Withers & Maling Ebrahimpour. (2000) Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?. European Management Journal 18:4, pages 431-443.
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Sonny Nwankwo. (2000) Quality assurance in small business organisations: myths and realities. International Journal of Quality & Reliability Management 17:1, pages 82-99.
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