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Original Articles

A framework for empathy in design: stepping into and out of the user's life

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Pages 437-448 | Received 10 Mar 2008, Published online: 01 Oct 2009

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (53)

Chunlei Chai, Xiyuan Zhang, Qing Chai, Yang Yin, Wenan Li, Jinlei Shi, Hao Fan, Xinnan Liu, Deyin Zhang & Ning Zou. (2023) Immersive 2D versus 3D: how does the form of virtual reality inspirational stimuli affect conceptual design?. The Design Journal 26:6, pages 856-877.
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Kirsi Hakio & Tuuli Mattelmäki. (2023) Turning inwards for change – The role of inner conditions in transformative co-design. The Design Journal 26:6, pages 838-855.
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Margaret Parks & Daejin Kim. (2023) Using a web-based digital simulation to foster empathy for older adults with visual impairments. Educational Gerontology 49:11, pages 937-946.
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R. Shah & A.L. Gillen. (2023) A systematic literature review of university-industry partnerships in engineering education. European Journal of Engineering Education 0:0, pages 1-27.
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Wilke van Beest, Wouter P. C. Boon, Daan Andriessen, Marieke Zielhuis, Gerrita van der Veen & Ellen H. M. Moors. (2023) How to involve potential users in eHealth innovation: seven strategies from healthcare and design. Design for Health 7:3, pages 307-325.
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Aleksandr Litvinov, Anne Gardner, Sojen Pradhan & Jeri Childers. (2023) The role and understanding of empathy in entrepreneurial engineering: a systematic literature review. Australasian Journal of Engineering Education 0:0, pages 1-18.
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Philip Cash, Agata Wrobel, Anja Maier & John Paulin Hansen. (2023) Understanding long-term behaviour change techniques: a mixed methods study. Journal of Engineering Design 34:5-6, pages 383-410.
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Rebecca Oswald, Sarah Soppitt, Nicholas Spencer, Lauren Powell, Charlie Richardson & Sophie Coombs. (2023) ‘Safe spaces and places’: the value of design-led methodologies in developing online narratives. International Journal of Social Research Methodology 0:0, pages 1-14.
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Ning Zou, Qing Gong, Qing Chai & Chunlei Chai. (2023) The role of virtual reality technology in conceptual design: positioning, applications, and value. Digital Creativity 34:1, pages 53-77.
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Jakob Trischler & Jessica Westman Trischler. (2022) Design for experience – a public service design approach in the age of digitalization. Public Management Review 24:8, pages 1251-1270.
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Giselle Guanes, Linjue Wang, David A. Delaine & Emily Dringenberg. (2022) Empathic approaches in engineering capstone design projects: student beliefs and reported behaviour. European Journal of Engineering Education 47:3, pages 429-445.
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Sujithra Raviselvam, Dongwook Hwang, Bradley Camburn, Karen Sng, Katja Hölttä-Otto & Kristin L Wood. (2022) Extreme-user conditions to enhance design creativity and empathy- application using visual impairment. International Journal of Design Creativity and Innovation 10:2, pages 75-100.
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Vanessa Svihla & Luke Kachelmeier. (2022) Latent value in humiliation: A design thinking tool to enhance empathy in creative ideation. International Journal of Design Creativity and Innovation 10:1, pages 51-68.
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Mikko Salminen, Juho Hamari & Niklas Ravaja. (2021) Empathizing with the End User: Effect of Empathy and Emotional Intelligence on Ideation. Creativity Research Journal 33:2, pages 191-201.
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Miao Tian, Ye Lei & Jun Li*. (2021) A Triangle Design Framework for Functional Footwear for Chinese Older Adults. Fashion Practice 13:1, pages 69-87.
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Jing Liao, Preben Hansen & Chunlei Chai. (2020) A framework of artificial intelligence augmented design support. Human–Computer Interaction 35:5-6, pages 511-544.
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Pramod Ratnakar Khadilkar & Philip Cash. (2020) Understanding behavioural design: barriers and enablers. Journal of Engineering Design 31:10, pages 508-529.
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Jie Li & Katja Hölttä-Otto. (2020) The Influence of Designers’ Cultural Differences on the Empathic Accuracy of User Understanding. The Design Journal 23:5, pages 779-796.
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Mourad Chouki, Valérie Fernandes, Salomée Ruel & Brigitte Borja de Mozota. (2020) Towards the « Digital Project Integration »: contributions of an analogical approach with the Supply Chain Integration. Supply Chain Forum: An International Journal 21:3, pages 219-228.
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Kamila Kunrath, Philip Cash & Maaike Kleinsmann. (2020) Designers’ professional identity: personal attributes and design skills. Journal of Engineering Design 31:6, pages 297-330.
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Danah Henriksen, Sarah Gretter & Carmen Richardson. (2020) Design thinking and the practicing teacher: addressing problems of practice in teacher education. Teaching Education 31:2, pages 209-229.
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Kamila Kunrath, Philip Cash & Maaike Kleinsmann. (2020) Social- and self-perception of designers’ professional identity. Journal of Engineering Design 31:2, pages 100-126.
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Dai-In Danny Han, Timothy Jung & M. Claudia Tom Dieck. (2019) Translating Tourist Requirements into Mobile AR Application Engineering Through QFD. International Journal of Human–Computer Interaction 35:19, pages 1842-1858.
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Jakob Trischler, Timo Dietrich & Sharyn Rundle-Thiele. (2019) Co-design: from expert- to user-driven ideas in public service design. Public Management Review 21:11, pages 1595-1619.
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Lisa Scharoun, Rachel Davey, Tom Cochrane & Gregor Mews. (2019) Designing healthy futures: involving primary school children in the co-design of a health report card. International Journal of Design Creativity and Innovation 7:4, pages 237-255.
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Wina Smeenk, Janienke Sturm, Jaques Terken & Berry Eggen. (2019) A systematic validation of the Empathic Handover approach guided by five factors that foster empathy in design. CoDesign 15:4, pages 308-328.
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Jenni Huttunen & Maria Joutsenvirta. (2019) Monies, economies and democracy: cultivating ambivalence in the co-design of digital currencies. CoDesign 15:3, pages 228-242.
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Milagros Zingoni. (2019) Beyond Aesthetics, Empathy First. The Design Journal 22:3, pages 351-370.
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Vikki du Preez, Veronica Barnes & Thomas Wolfgang Thurner. (2019) Bringing marginalized communities into the innovation journey: Digital storytelling as a means to express the better future for San people. African Journal of Science, Technology, Innovation and Development 11:1, pages 29-36.
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Rémi Leclerc & Roy Horan. (2018) ‘Fit’ for change: measuring designer competence. International Journal of Design Creativity and Innovation 6:3-4, pages 185-210.
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Wina Smeenk, Janienke Sturm & Berry Eggen. (2018) Empathic handover: how would you feel? Handing over dementia experiences and feelings in empathic co-design. CoDesign 14:4, pages 259-274.
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Burçak Altay. (2017) Multisensory Inclusive Design Education: A 3D Experience. The Design Journal 20:6, pages 821-846.
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Justin L. Hess, Johannes Strobel, Rui (Celia) Pan & Carrie A. Wachter Morris. (2017) Insights from industry: a quantitative analysis of engineers' perceptions of empathy and care within their practice. European Journal of Engineering Education 42:6, pages 1128-1153.
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Kuo-Yi Lin, Annie Pei-I Yu, Pei-Chun Chu & Chen-Fu Chien. (2017) User-experience-based design of experiments for new product development of consumer electronics and an empirical study. Journal of Industrial and Production Engineering 34:7, pages 504-519.
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Tizneem Jiancaro, Susan B. Jaglal & Alex Mihailidis. (2017) Technology, design and dementia: an exploratory survey of developers. Disability and Rehabilitation: Assistive Technology 12:6, pages 573-584.
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Chaehan So & Jaewoo Joo. (2017) Does a Persona Improve Creativity?. The Design Journal 20:4, pages 459-475.
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Burçak Altay. (2017) Developing empathy towards older adults in design. Educational Gerontology 43:4, pages 198-208.
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Burçak Altay, Gülnur Ballice, Ebru Bengisu, Sevinç Alkan-Korkmaz & Eda Paykoç. (2016) Embracing student experience in inclusive design education through learner-centred instruction. International Journal of Inclusive Education 20:11, pages 1123-1141.
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Justin L. Hess & Nicholas D. Fila. (2016) The manifestation of empathy within design: findings from a service-learning course. CoDesign 12:1-2, pages 93-111.
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Ian Hosking, Katie Cornish, Mike Bradley & P. John Clarkson. (2015) Empathic engineering: helping deliver dignity through design. Journal of Medical Engineering & Technology 39:7, pages 388-394.
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Eija Kaasinen, Virpi Roto, Jaakko Hakulinen, Tomi Heimonen, Jussi P. P. Jokinen, Hannu Karvonen, Tuuli Keskinen, Hanna Koskinen, Yichen Lu, Pertti Saariluoma, Helena Tokkonen & Markku Turunen. (2015) Defining user experience goals to guide the design of industrial systems. Behaviour & Information Technology 34:10, pages 976-991.
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Carole Boudeau, Peter Wilkin & Sidney W. A. Dekker. (2014) Ergonomics as Authoritarian or Libertarian: Learning from Colin Ward's Politics of Design. The Design Journal 17:1, pages 91-114.
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Burçak Altay. (2014) User-centered design through learner-centered instruction. Teaching in Higher Education 19:2, pages 138-155.
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Burçak Altay & Halime Demirkan. (2014) Inclusive design: developing students' knowledge and attitude through empathic modelling. International Journal of Inclusive Education 18:2, pages 196-217.
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Kirsikka Vaajakallio & Tuuli Mattelmäki. (2014) Design games in codesign: as a tool, a mindset and a structure. CoDesign 10:1, pages 63-77.
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Eva Koppen & Christoph Meinel. (2012) Knowing People: The Empathetic Designer. Design Philosophy Papers 10:1, pages 35-51.
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Carlos Cardoso & P. John Clarkson. (2012) Simulation in user-centred design: helping designers to empathise with atypical users. Journal of Engineering Design 23:1, pages 1-22.
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K. Y. Chan, C. K. Kwong, T. S. Dillon & K. Y. Fung. (2011) An intelligent fuzzy regression approach for affective product design that captures nonlinearity and fuzziness. Journal of Engineering Design 22:8, pages 523-542.
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Tuuli Mattelmäki, Eva Brandt & Kirsikka Vaajakallio. (2011) On designing open-ended interpretations for collaborative design exploration. CoDesign 7:2, pages 79-93.
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Helma van Rijn, Froukje Sleeswijk Visser, Pieter Jan Stappers & Aslı Deniz Özakar. (2011) Achieving empathy with users: the effects of different sources of information. CoDesign 7:2, pages 65-77.
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