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Journal of Engineering Design Volume 32, 2021 - Issue 10

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Research Article

Understanding customers across national cultures: the influence of national cultural differences on designers’ empathic accuracy

Jie LiDesign Factory, Department of Mechanical Engineering, Aalto University, Espoo, FinlandCorrespondence[email protected]
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Antti Surma-ahoDesign Factory, Department of Mechanical Engineering, Aalto University, Espoo, FinlandView further author information

Álvaro M. Chang-AranaDesign Factory, Department of Mechanical Engineering, Aalto University, Espoo, FinlandView further author information

Katja Hölttä-OttoDesign Factory, Department of Mechanical Engineering, Aalto University, Espoo, FinlandView further author information

Pages 538-558 | Received 01 Oct 2020, Accepted 06 May 2021, Published online: 20 May 2021

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https://doi.org/10.1080/09544828.2021.1928022
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Citations (3)

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Articles from other publishers (3)

Aleksi Salmi, Jie Li & Katja Holtta-Otto. (2023) Automatic Facial Expression Analysis as a Measure of User-Designer Empathy. Journal of Mechanical Design 145:3.
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Jie Li & Katja Hölttä-Otto. (2023) Inconstant Empathy—Interpersonal Factors That Influence the Incompleteness of User Understanding. Journal of Mechanical Design 145:2.
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Antti Surma-aho, Tua Björklund & Katja Hölttä-Otto. (2022) User and stakeholder perspective taking in novice design teams. Design Science 8.
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