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Journal of Engineering Design Volume 32, 2021 - Issue 10
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Research Article

Understanding customers across national cultures: the influence of national cultural differences on designers’ empathic accuracy

Jie LiDesign Factory, Department of Mechanical Engineering, Aalto University, Espoo, FinlandCorrespondence[email protected]
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Antti Surma-ahoDesign Factory, Department of Mechanical Engineering, Aalto University, Espoo, FinlandView further author information
,
Álvaro M. Chang-AranaDesign Factory, Department of Mechanical Engineering, Aalto University, Espoo, FinlandView further author information
&
Katja Hölttä-OttoDesign Factory, Department of Mechanical Engineering, Aalto University, Espoo, FinlandView further author information
Pages 538-558 | Received 01 Oct 2020, Accepted 06 May 2021, Published online: 20 May 2021

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