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The International Journal of Human Resource Management Volume 14, 2003 - Issue 1
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Original Articles

The importance of HR practices and workplace trust in achieving superior performance: A study of public-sector organizations

Julian Gould-Williams Cardiff University, Cardiff Business School, Cardiff CF10 3EU, UK (tel: +44 (0) 029 20 876146; fax: +44 (0) 029 20 874419; e-mail: [email protected])
Pages 28-54 | Published online: 24 Jun 2010

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Jongwook Pak & Huikun Chang. (2023) Personal disposition as the source of variability in the hrm-performance relationship: the moderating effects of conscientiousness on the relationship between high-commitment work system and employee outcome. The International Journal of Human Resource Management 34:20, pages 3933-3962.
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Munir Shehu Mashi, Chandrakantan Subramaniam, Johanim Johari, Zuraida Hassan & Sadiq Suleiman Abubakar. (2022) HR Practices and Hotel Employee Service Innovative Behavior: The Moderating Role of Creative Self-Efficacy. Journal of Quality Assurance in Hospitality & Tourism 23:6, pages 1623-1651.
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Tina Øllgaard Bentzen. (2022) The tripod of trust: a multilevel approach to trust-based leadership in public organizations. Public Management Review 0:0, pages 1-23.
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Trinh Hoang Hong Hue, Huy-Cuong Vo Thai & My-Linh Tran. (2022) A Link between Public Service Motivation, Employee Outcomes, and Person–Organization Fit: Evidence from Vietnam. International Journal of Public Administration 45:5, pages 379-398.
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Eric G. Lambert, Sudershan Pasupuleti, Terry Cluse-Tolar, Susheelabai R. Srinivasa & Shanhe Jiang. (2022) Research Note: The Effects of Organizational Trust on the Work Attitudes of U.S. Social Workers. Journal of Social Service Research 48:1, pages 120-133.
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Harleen Kaur & Rajpreet Kaur. (2021) Do high-performance work practices moderate the influence of job content plateau on job attitudes of frontline hotel employees?. Journal of Human Resources in Hospitality & Tourism 20:4, pages 565-588.
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Yong Wang & Henry Xiang Shi. (2021) Particularistic and system trust in family businesses: The role of family influence. Journal of Small Business Management 59:4, pages 700-734.
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Hugo D. Asencio & Rui Sun. (2020) The Effects of Leadership on Employee Trust: A Longitudinal Study of United States Federal Agencies. International Journal of Public Administration 43:14, pages 1237-1251.
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Huikun Chang, Seung Yeon Son & Jongwook Pak. (2020) How Do Leader–Member Interactions Influence the HRM–Performance Relationship? A Multiple Exchange Perspective. Human Performance 33:4, pages 282-301.
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Odkhuu Khaltar & M. Jae Moon. (2020) Effects of Ethics and Performance Management on Organizational Performance in the Public Sector. Public Integrity 22:4, pages 372-394.
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Eva Knies, Peter Leisink & Rens van de Schoot. (2020) People management: developing and testing a measurement scale. The International Journal of Human Resource Management 31:6, pages 705-737.
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Sjors Overman. (2020) How Creating Semiautonomous Agencies Affects Staff Satisfaction. Public Performance & Management Review 43:2, pages 433-460.
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Ying Wang, Sunghoon Kim, Alannah Rafferty & Karin Sanders. (2020) Employee perceptions of HR practices: A critical review and future directions. The International Journal of Human Resource Management 31:1, pages 128-173.
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Mika Vanhala & Graham Dietz. (2019) How Trust in One’s Employer Moderates the Relationship Between HRM and Engagement Related Performance. International Studies of Management & Organization 49:1, pages 23-42.
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Lorenzo Avanzi, Stefano Albertini, Franco Fraccaroli, Guido Sarchielli, Giovanni De Plato & Rolf van Dick. (2018) Exploring Identity Dynamics from a Combined Social Exchange and Social Identity Perspective. International Public Management Journal 21:4, pages 677-702.
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Jean Lee, Flora F. T. Chiang, Emmy van Esch & Zhenyao Cai. (2018) Why and when organizational culture fosters affective commitment among knowledge workers: the mediating role of perceived psychological contract fulfilment and moderating role of organizational tenure. The International Journal of Human Resource Management 29:6, pages 1178-1207.
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Luís Mendes & Jorge Jesus. (2018) Influence of total quality-based human issues on organisational commitment. Total Quality Management & Business Excellence 29:3-4, pages 260-286.
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Dan Honig & Nilima Gulrajani. (2018) Making good on donors’ desire to Do Development Differently. Third World Quarterly 39:1, pages 68-84.
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Mohammad Rabiul Basher Rubel, Daisy Mui Hung Kee, Nadia Newaz Rimi & Yusliza Mohd Yusoff. (2017) Adapting technology: effect of high-involvement HRM and organisational trust. Behaviour & Information Technology 36:3, pages 281-293.
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Ben Capell, Shay S. Tzafrir & Simon L. Dolan. (2016) The disclosure of concealable stigmas: Analysis anchored in trust. Cogent Psychology 3:1.
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Keith Townsend & Rebecca Loudoun. (2016) Employee voice in enterprise bargaining: what managers miss when they fail to listen. Labour and Industry 26:4, pages 266-280.
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Chantal Olckers & Claire Enslin. (2016) Psychological ownership in relation to workplace trust and turnover intent. Journal of Psychology in Africa 26:2, pages 119-126.
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Danica Bakotić. (2016) Relationship between job satisfaction and organisational performance. Economic Research-Ekonomska Istraživanja 29:1, pages 118-130.
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Sung Min Park, Qing Miao & Min Young Kim. (2015) The role of leadership behaviors for enhancing organizational effectiveness in the Chinese public sector. International Review of Public Administration 20:2, pages 153-176.
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Brenda Vermeeren. (2014) Variability in HRM implementation among line managers and its effect on performance: a 2-1-2 mediational multilevel approach. The International Journal of Human Resource Management 25:22, pages 3039-3059.
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Ahmed Mohammed Sayed Mostafa & Julian Seymour Gould-Williams. (2014) Testing the mediation effect of person–organization fit on the relationship between high performance HR practices and employee outcomes in the Egyptian public sector. The International Journal of Human Resource Management 25:2, pages 276-292.
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Jaekwon Ko & Aaron Smith-Walter. (2013) The Relationship between HRM Practices and Organizational Performance in the Public Sector: Focusing on Mediating Roles of Work Attitudes. International Review of Public Administration 18:3, pages 209-231.
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EvelienP. M. Croonen & MaryseJ. Brand. (2013) Antecedents of Franchisee Trust. Journal of Marketing Channels 20:1-2, pages 141-168.
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Ekaterina Melnik, Francesca Petrella & Nadine Richez-Battesti. (2013) Does the professionalism of management practices in nonprofits and for-profits affect job satisfaction?. The International Journal of Human Resource Management 24:6, pages 1300-1321.
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Sophia Su, Kevin Baird & Bill Blair. (2013) Employee organizational commitment in the Australian public sector. The International Journal of Human Resource Management 24:2, pages 243-264.
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Marcel Van Rinsum & Frank H.M. Verbeeten. (2012) The impact of subjectivity in performance evaluation practices on public sector managers’ motivation. Accounting and Business Research 42:4, pages 377-396.
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Yi-Chun Yang. (2012) High-involvement human resource practices, affective commitment, and organizational citizenship behaviors. The Service Industries Journal 32:8, pages 1209-1227.
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Anthony Brien, Nazmun Ratna & Lyn Boddington. (2012) Is Organizational Social Capital Crucial for Productivity Growth? An Exploration of “Trust” within Luxury Hotels in New Zealand. Journal of Human Resources in Hospitality & Tourism 11:2, pages 123-145.
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Soumendu Biswas & Arup Varma. (2012) Linkages between antecedents of in-role performance and intentions to quit: an investigation in India. The International Journal of Human Resource Management 23:5, pages 987-1005.
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Tom Redman, Graham Dietz, Ed Snape & Wieke van der Borg. (2011) Multiple constituencies of trust: a study of the Oman military. The International Journal of Human Resource Management 22:11, pages 2384-2402.
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Rosalind Searle, Deanne N. Den Hartog, Antoinette Weibel, Nicole Gillespie, Frederique Six, Tally Hatzakis & Denise Skinner. (2011) Trust in the employer: the role of high-involvement work practices and procedural justice in European organizations. The International Journal of Human Resource Management 22:5, pages 1069-1092.
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Alain Yee-Loong Chong, Keng-Boon Ooi, Felix T. S. Chan & Nathan Darmawan. (2011) Does Employee Alignment Affect Business-it Alignment? an Empirical Analysis. Journal of Computer Information Systems 51:3, pages 10-20.
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Michel Tremblay, Julie Cloutier, Gilles Simard, Denis Chênevert & Christian Vandenberghe. (2010) The role of HRM practices, procedural justice, organizational support and trust in organizational commitment and in-role and extra-role performance. The International Journal of Human Resource Management 21:3, pages 405-433.
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Frédérique Six & Denise Skinner. (2010) Managing trust and trouble in interpersonal work relationships: evidence from two Dutch organizations. The International Journal of Human Resource Management 21:1, pages 109-124.
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Stéphanie Chasserio & Marie-Josée Legault. (2009) Strategic human resources management is irrelevant when it comes to highly skilled professionals in the Canadian new economy. The International Journal of Human Resource Management 20:5, pages 1113-1131.
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Inmaculada Martín-Tapia, J. Alberto Aragón-Correa & James P. Guthrie. (2009) High performance work systems and export performance. The International Journal of Human Resource Management 20:3, pages 633-653.
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Sully Taylor, Orly Levy, Nakiye A. Boyacigiller & Schon Beechler. (2008) Employee commitment in MNCs: Impacts of organizational culture, HRM and top management orientations. The International Journal of Human Resource Management 19:4, pages 501-527.
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Julian Gould-Williams. (2007) HR practices, organizational climate and employee outcomes: evaluating social exchange relationships in local government. The International Journal of Human Resource Management 18:9, pages 1627-1647.
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Huo-Tsan Chang & Nai-Wen Chi. (2007) Human resource managers' role consistency and HR performance indicators: the moderating effect of interpersonal trust in Taiwan. The International Journal of Human Resource Management 18:4, pages 665-683.
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Shay S. Tzafrir. (2005) The relationship between trust, HRM practices and firm performance. The International Journal of Human Resource Management 16:9, pages 1600-1622.
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