Citations (17)
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Ilro Lee & Julie Cogin. (2022) Formalizing the HRM and firm performance link: the S-curve hypothesis. The International Journal of Human Resource Management 33:5, pages 898-929.
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Trong Tuan Luu. (2019) Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement. Public Management Review 21:6, pages 789-816.
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Articles from other publishers (15)
Tuan Trong Luu. (2023) Collectively crafting the sales job: linking charismatic leadership to sales teams’ performance. Personnel Review 52:8, pages 2048-2069.
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Trong Tuan Luu. (2022) Translating responsible leadership into team customer relationship performance in the tourism context: the role of collective job crafting. International Journal of Contemporary Hospitality Management 35:5, pages 1620-1649.
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Farhana Jesmin, Mohammad Shariful Islam & AKM MONIRUZZAMAN MONIR. (2023) Nexus between Perceived Service Quality, Electronic Human Resources Management Usage, Extra-Role Performance and Customer Satisfaction. SSRN Electronic Journal.
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Muhammad Ali, Susan Freeman, Lei Shen, Lin Xiong & Muhammad Adnan Zahid Chudhery. (2022) High-performance work systems in public service units: examining the social capital and ambidexterity as mediating process. Personnel Review.
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Daniel Asante, Chunyong Tang, Michael Kwamega & Eric Adom Asante. (2022) In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?. Journal of Retailing and Consumer Services 68, pages 103037.
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Pei-Chi Chen & Nai-Wen Chi. (2021) Service-oriented human resource practices and customer outcomes: the service-profit chain perspective. Personnel Review 51:4, pages 1427-1448.
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Chih Huang & Jui-Chen Peng. (2022) Linking service-oriented human resource practices bundle and frontline employee service performance: A test of cross-level mediating processes. Journal of Management & Organization, pages 1-18.
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Sukhpreet Kaur & Gurvinder Kaur. (2021) Human resource practices, employee competencies and firm performance: a 2-1-2 multilevel mediational analysis. Personnel Review 51:3, pages 1100-1119.
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Tuan Trong Luu. (2021) Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci. International Journal of Contemporary Hospitality Management 33:12, pages 4258-4285.
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Sukhpreet Kaur & Gurvinder Kaur. (2020) Understanding the impact of human resource practices on employee competencies: evidence from Indian food processing industry. Employee Relations: The International Journal 43:5, pages 957-978.
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Tuan Trong Luu. (2021) Activating salesperson resilience during the COVID-19 crisis: The roles of employer event communication and customer demandingness. Industrial Marketing Management 96, pages 18-34.
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Mert Gürlek & Akyay Uygur. (2020) Service-oriented high-performance human resource practices and employee service performance: A test of serial mediation and moderation models. Journal of Management & Organization 27:1, pages 197-233.
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Kohinur Akter, Muhammad Ali & Artemis Chang. (2019) Work–life programmes and organisational outcomes: the role of the human resource system. Personnel Review 49:2, pages 516-536.
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Tuan Luu. (2019) Promoting logistics performance in Vietnam-based manufacturing firms. International Journal of Physical Distribution & Logistics Management 49:1, pages 52-74.
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Zhen Wang & Haoying Xu. (2017) How and when service-oriented high-performance work systems foster employee service performance. Employee Relations 39:4, pages 523-540.
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