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Museum Management and Curatorship Volume 32, 2017 - Issue 3
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Original Articles

Social media analytics in museums: extracting expressions of inspiration

David GerrardCentre for Information Management, School of Business and Economics, Loughborough University, Loughborough, UKCorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0002-5659-4720View further author information
ORCID Icon,
Martin SykoraCentre for Information Management, School of Business and Economics, Loughborough University, Loughborough, UKORCID Iconhttp://orcid.org/0000-0002-5363-5857View further author information
ORCID Icon &
Thomas JacksonCentre for Information Management, School of Business and Economics, Loughborough University, Loughborough, UKORCID Iconhttp://orcid.org/0000-0001-8404-4251View further author information
ORCID Icon
Pages 232-250 | Received 15 Jun 2016, Accepted 02 Mar 2017, Published online: 29 Mar 2017

Citations (24)

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Read on this site (5)

Zhang Jingwen & Liao Lin. (2023) Limitations and ethical reflection on the application of big data in museum visitor research. Museum Management and Curatorship 38:4, pages 416-427.
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Greta Bosello & Marcel van den Haak. (2022) #Arttothepeople? An exploration of Instagram’s unfulfilled potential for democratising museums. Museum Management and Curatorship 37:6, pages 565-582.
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Stefania Manca. (2022) Digital Holocaust memory on social media: how Italian Holocaust museums and memorials use digital ecosystems for educational and remembrance practice. International Journal of Heritage Studies 28:10, pages 1152-1179.
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Massimiliano Nuccio & Enrico Bertacchini. (2022) Data-driven arts and cultural organizations: opportunity or chimera?. European Planning Studies 30:9, pages 1638-1655.
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Xiaole Zhu & Yoonjae Nam. (2022) The employment of dialogic principles in the websites and social media platforms of museums in China. Museum Management and Curatorship 0:0, pages 1-19.
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Articles from other publishers (19)

Andrea Ballatore, Valeri Katerinchuk, Alexandra Poulovassilis & Peter T. Wood. (2023) Tracking museums’ online responses to the Covid-19 pandemic: a study in museum analytics. Journal on Computing and Cultural Heritage.
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Jamie Larkin, Andrea Ballatore & Ekaterina Mityurova. (2023) Museums, COVID‐19 and the pivot to social media. Curator: The Museum Journal 66:4, pages 629-646.
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Ellen Charlesworth, Claire Warwick, Leonardo Impett & Andrew M. Beresford. (2023) Designing for Audience Engagement Exploring the Use of Online Metrics in the GLAM Sector. magazén:1.
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Vassilis Poulopoulos & Manolis Wallace. (2022) Social Media Analytics as a Tool for Cultural Spaces—The Case of Twitter Trending Topics. Big Data and Cognitive Computing 6:2, pages 63.
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Ioannis C. Drivas, Dimitrios Kouis, Daphne Kyriaki-Manessi & Fani Giannakopoulou. (2022) Social Media Analytics and Metrics for Improving Users Engagement. Knowledge 2:2, pages 225-242.
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Michela Arnaboldi & Melisa L Diaz Lema. (2021) Shaping cultural participation through social media. Financial Accountability & Management 38:2, pages 299-321.
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Martin Sykora, Suzanne Elayan, Ian R. Hodgkinson, Thomas W. Jackson & Andrew West. (2022) The power of emotions: Leveraging user generated content for customer experience management. Journal of Business Research 144, pages 997-1006.
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Stefania Manca, Marcello Passarelli & Martin Rehm. (2022) Exploring tensions in Holocaust museums’ modes of commemoration and interaction on social media. Technology in Society 68, pages 101889.
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Lisa Lundgren, Kent J. Crippen & Richard T. BexIIII. (2020) Social Media Interaction as Informal Science Learning: a Comparison of Message Design in Two Niches. Research in Science Education 52:1, pages 1-20.
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Evaristus Didik Madyatmadja, Bernardo Nugroho Yahya & Cristofer Wijaya. (2022) Contextual Text Analytics Framework for Citizen Report Classification: A Case Study Using the Indonesian Language. IEEE Access 10, pages 31432-31444.
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Chiara Piancatelli, Marta Massi & Andrea Vocino. (2020) #artoninstagram: Engaging with art in the era of the selfie. International Journal of Market Research 63:2, pages 134-160.
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Stefania Manca. (2021) Digital Memory in the Post-Witness Era: How Holocaust Museums Use Social Media as New Memory Ecologies. Information 12:1, pages 31.
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Mi Chang, Taeha Yi, Sukjoo Hong, Po Yan Lai & Ji-Hyun Lee. 2021. A New Perspective of Cultural DNA. A New Perspective of Cultural DNA 43 54 .
M. Sykora, S. Elayan, L. Angelini, Christina Röcke, M. El Kamali, Elena Mugellini & Sabrina Guye. 2021. Digital Health Technology for Better Aging. Digital Health Technology for Better Aging 179 193 .
Qihao Ji & Arthur A. Raney. (2020) Developing and validating the self-transcendent emotion dictionary for text analysis. PLOS ONE 15:9, pages e0239050.
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Paul Brindley, Ross W. Cameron, Ebru Ersoy, Anna Jorgensen & Ravi Maheswaran. (2019) Is more always better? Exploring field survey and social media indicators of quality of urban greenspace, in relation to health. Urban Forestry & Urban Greening 39, pages 45-54.
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Dimitrios Kosmopoulos & Georgios Styliaras. (2018) A survey on developing personalized content services in museums. Pervasive and Mobile Computing 47, pages 54-77.
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Marlene Amorim, Fatemeh Bashashi Saghezchi, Maria João Rosa & Pedro Pombo. 2018. Exploring Service Science. Exploring Service Science 289 302 .
Oliver Gruebner, Martin Sykora, Sarah R. Lowe, Ketan Shankardass, Sandro Galea & S.V. Subramanian. (2017) Big data opportunities for social behavioral and mental health research. Social Science & Medicine 189, pages 167-169.
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