2,172
Views
24
CrossRef citations to date
0
Altmetric
Original Articles

Social media analytics in museums: extracting expressions of inspiration

ORCID Icon, ORCID Icon & ORCID Icon
Pages 232-250 | Received 15 Jun 2016, Accepted 02 Mar 2017, Published online: 29 Mar 2017

References

  • Baeza-Yates, R., and B. Ribeiro-Neto. 1999. Modern Information Retrieval. Harlow, UK: Addison-Wesley.
  • Baker, C. F. 2014. “FrameNet: A Knowledge Base for Natural Language Processing.” In Proceedings of Frame Semantics in NLP: A Workshop in Honor of Chuck Fillmore (1929–2014), 1–5. New York, NY: ACL.
  • Barrett, J. 2011. Museums and the Public Sphere. Malden, MA: Wiley-Blackwell.
  • Bertola, F., and V. Patti. 2016. “Ontology-based Affective Models to Organize Artworks in the Social Semantic Web.” Information Processing & Management 52 (1): 139–162. doi: 10.1016/j.ipm.2015.10.003
  • Brodie, R. J., L. D. Hollebeek, B. Juric, and A. Ilic. 2011. “Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research.” Journal of Service Research 14 (3): 252–271. doi: 10.1177/1094670511411703
  • Cameron, F. 2008. “Object-oriented Democracies: Conceptualising Museum Collections in Networks.” Museum Management and Curatorship 23 (3): 229–243. New York, NY: Routledge. doi: 10.1080/09647770802233807
  • Carey, J. 2006. What Good are the Arts? Oxford, UK: Oxford University Press.
  • Chang, S. K., L. Greco, and A. De Santo. 2015. “Sentiment Detection in Social Networks using Semantic Analysis: A Tool for Sentiment Analysis and its Application in Cultural Heritage Realm.” In Data Management in Pervasive Systems edited by F. Colace, M. De Santo, V. Moscato, A. Picariello, F.A. Schreiber, and L. Tanca, 183–193. Berlin, Germany: Springer.
  • Choudhury, M., and S. Counts. 2012. The Nature of Emotional Expression in Social Media: Measurement, Inference and Utility, Technical Report: Microsoft.
  • Clark, P., J. Thompson, and B. Porter. 2004. “Knowledge Patterns.” In Handbook on Ontologies, edited by S. Staab, and R. Studer, 191–207. Berlin, Germany: Springer.
  • Connolly, W. E. 2002. Neuropolitics : Thinking, Culture, Speed. Minneapolis, MN: University of Minnesota Press.
  • Derby Museums. 2015. Derby Museums Annual Review 2014–2015. Derby, UK: Derby Museums. 1. Accessed 14 June, 2016. http://www.derbymuseums.org/wp-content/uploads/0135_Derby-Museums-Annual-Review-2014-15_24pp_lo-res.pdf.
  • Eichstaedt, J. C., H. A. Schwartz, M. L. Kern, G. Park, D. R. Labarthe, R. M. Merchant, and M. E. Seligman. 2015. “Psychological Language on Twitter Predicts County Level Heart Disease Mortality.” Psychological Science 26 (2): 159–169. doi: 10.1177/0956797614557867
  • Fillmore, C. J. 1976. “Frame Semantics and the Nature of Language.” Annals of the New York Academy of Sciences 280 (1): 20–32. New York, NY: Annals of the New York Academy of Sciences. doi: 10.1111/j.1749-6632.1976.tb25467.x
  • Finnis, J., S. Chan, and R. Clements. 2011. Let’s Get Real - How to Evaluate Online Success. Accessed 15 November, 2013. http://weareculture24.org.uk/projects/action-research/: Culture 24.
  • Fletcher, A., and M. J. Lee. 2012. “Current Social Media Uses and Evaluations in American Museums.” Museum Management and Curatorship 27 (5): 505–521. doi: 10.1080/09647775.2012.738136
  • Gerrard, D., T. Jackson, and A. O’Brien. 2014. The Epiphany Project: Discovering the Intrinsic Value of Museums by Analysing Social Media. MW2014: Museums and the Web 2014.
  • Giaccardi, E. 2011. “Things We Value.” Interactions 18 (1): 17–21. doi: 10.1145/1897239.1897245
  • Goffman, E. 1975. Frame Analysis: An Essay on the Organisation of Experience. Harmondsworth, UK: Penguin.
  • Havasi, C., R. Speer, and J. Alonso. 2007. “ConceptNet 3: A Flexible, Multilingual Semantic Network for Common Sense Knowledge.” In Recent Advances in Natural Language Processing, 27–29. Philadelphia, PA: John Benjamins.
  • Holden, J. 2006. Cultural Value and the Crisis of Legitimacy: Why Culture Needs a Democratic Mandate. London: Demos.
  • Klein, H. K., and M. D. Myers. 1999. “A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems.” MIS 6Quarterly 23 (1): 67–93. Minneapolis MN: University of Minnesota. doi: 10.2307/249410
  • Krippendorff, K. 2004. Content Analysis: An Introduction to its Methodology. 2nd ed. Thousand Oaks, CA: Sage.
  • Langa, L. A. 2014. “Does Twitter Help Museums Engage with Visitors?” Conference 2014 Proceedings: 484–495.
  • Neo4J. 2013. Neo4j - the World's Leading Graph Database. Accessed 30 December, 2013. http://www.neo4j.org.
  • Nuzzolese, A. G., A. Gangemi, and V. Presutti. 2011. “Gathering Lexical Linked Data and Knowledge Patterns from FrameNet.” In Proceedings of the Sixth International Conference on Knowledge Capture, 41–48. New York, NY: ACM.
  • O’Connor B., R. Balasubramanyan, B. Routledge, and N. Smith. 2010. “From Tweets to Polls: Linking Text Sentiment to Public Opinion Time Series.” Proceedings of the 4th International AAAI Conference on Weblogs and Social Media, Washington, DC, USA.
  • Ott, M., C. Cardie, and J. T. Hancock. 2013. “Negative Deceptive Opinion Spam.” HLT-NAACL Conference, Atlanta, USA.
  • Pang, B., and L. Lee. 2008. “Opinion Mining and Sentiment Analysis.” Foundations and Trends in Information Retrieval 2 (1-2): 1–135. doi: 10.1561/1500000011
  • Ravi, K., and V. Ravi. 2015. “A Survey on Opinion Mining and Sentiment Analysis: Tasks, Approaches and Applications.” Knowledge-Based Systems 89 (1): 14–46. doi: 10.1016/j.knosys.2015.06.015
  • Rippleffect. 2015. Derby Museums Social Media Strategy. Derby, UK: Derby Museums. , 1. Accessed 30 July 2015. http://www.derbymuseums.org/wp-content/uploads/Derby-Museums-Social-Media-Strategy-single-pages1.pdf.
  • Russell, J. A. 1980. “A Circumplex Model of Affect.” Journal of Personality and Social Psychology 39 (1): 1161–1178. doi: 10.1037/h0077714
  • Russo, A. 2011. “Transformations in Cultural Communication: Social Media, Cultural Exchange, and Creative Connections.” Curator: The Museum Journal 54 (3): 327–346. Oxford, UK: Blackwell. doi: 10.1111/j.2151-6952.2011.00095.x
  • Selwood, S. 2010. Making a Difference: The Cultural Impact of Museums; an Essay for NMDC. London: National Museum Directors’ Council.
  • Soren, B. J. 2009. “Museum Experiences that Change Visitors.” Museum Management and Curatorship 24 (3): 233–251. New York, NY: Routledge. doi: 10.1080/09647770903073060
  • Sykora, M. D., T. Jackson, A. O'Brien, S. Elayan, and A. Von Lunen. 2014. “Twitter Based Analysis of Public, Fine-grained Emotional Reactions to Significant Events.” In ECSM - European Conference on Social Media. Porto, Portugal: ACPI.
  • Sykora, M., T. W. Jackson, A. O'Brien, and Elayan S. 2013. “Emotive Ontology: Extracting Fine-Grained Emotions from Terse, Informal Messages.” International Journal on Computer Science and Information Systems 8 (2): 106–118.
  • Sykora, M., C. Robertson, K. Shankardass, R. Feick, K. Shaughnessy, B. Coates, L. Haydn, and T. Jackson. 2015. “Stresscapes: Validating Linkages between Place and Stress Expression on Social Media.”  ICML 2015 - 2nd International Workshop on Mining Urban Data, Lille, France.
  • Tay, D. 2014. “Lakoff and the Theory of Conceptual Metaphor.” In The Bloomsbury Companion to Cognitive Linguistics, edited by J. Littlemore, and J. R. Taylor, 49–59. London, UK: Bloomsbury.
  • Thelwall, M., K. Buckley, and G. Paltoglou. 2012. “Sentiment Strength Detection for the Social Web.” Journal of the American Society for Information Science and Technology, 63 (1): 163–173. doi: 10.1002/asi.21662
  • Tufekci, Z. 2014. “Big Questions for Social Media Big Data: Representativeness, Validity and Other Methodological Pitfalls.” In ICWSM ‘14: Proceedings of the 8th International AAAI Conference on Weblogs and Social Media. Paulo Alto, CA: AAAI.
  • UK Museums Association. 2014. Museums Association FAQs. Accessed 6 January, 2014. http://www.museumsassociation.org/about/frequently-asked-questions.
  • Villaespesa, E. 2013. “Diving into the Museum’s Social Media Stream. Analysis of the Visitor Experience in 140 Characters.” Museums and the Web 2013: Proceedings. Archives & Museum Informatics.
  • Villaespesa, E. 2015. An Evaluation Framework for Success: Capture and Measure your Social-media Strategy Using the Balanced Scorecard. MW2015: Museums and the Web 2015.
  • Visit England. 2015. Quality Assessment for Your Attraction. Accessed 27 July 2015. https://www.visitengland.com/biz/advice-and-support/businesses/quality-assessment-your-attraction.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.