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The implications of lean operations for sales strategy: from sales-force to marketing-force

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Pages 237-255 | Received 31 Oct 2008, Accepted 20 Jan 2009, Published online: 24 Aug 2009

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Zoe Radnor & Robert Johnston. (2013) Lean in UK Government: internal efficiency or customer service?. Production Planning & Control 24:10-11, pages 903-915.
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